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December 2023 by Joan
Christopher is amazing! Very professional knowledgeable and kind. I highly recommend any banking or banking needs to request him. He truly cares and gets the job done correctly.
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December 2023 by Floyd Chase
They are a great crew of people and they help ya out.
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March 2022 by The Cyrcle
Find someone better, these people are inexperienced and give bad service and don't even know what an IBAN is.
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December 2021 by Marvin Greene
Online banking is a joke I tried to deposit my check though my empower banking app on 11/23 & its not going to be cleared until 11/29 that is very unacceptable I have a family & can't even provide for Thanksgiving because my check is not cleared... u heard visions is better.
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December 2021 by Adedeji Musiliyu Adeyemo
All praise to the most high
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November 2021 by Brenda Karika
So unhappy with their merging with Empower. Calling Empower or Horizon is a very long wait so use a landline. If you don't have an email on file you have to physically go there with ID and your first born or they can get permission from a supervisor to mail you a form. Don't forget your 4 digit passcode or they hang up on you.
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October 2021 by Curtis Johnson
Don’t ever do business with d*** people to merge it does nothing but penalize you for you being a customer for years treat it with no respect as I try to get an answer come back for the third time even everything you send me online doesn’t go throughMore than 13 years of business I’m done I would never do business with them againI’m a piece of s*** for trying to get answers to lady running the show what even look at me and I she kept trying to get me an altercation finally she post to write boy and I just said listen mess I can’t even get you to recognize my new address I got all my information the old account number my picture ID Social Security number everything that she need and I can’t get you to simply put my new address on the account from my wordOther customers in line I know nobody wanted to be whatever but there was not any head in agreement I asked her for the paperwork and I will continue this on a different time this is like the third time I’ve been to that place I am being penalized because for a week or so there was merging that means they charge me for using my moneyI asked for my card back which she was trying to tell me I had to wait for I told her no give me my car back please I didn’t occurs I had the same tone and was just as direct as she was but I got out of there before she threaten to call the cops or trust pass me a something you know whatever’s I never screen is not like that in my lifeAnd now ever since you go there there’s always a line out the door you don’t know my direct deposit was stopped my payments were stopped everything that they send me online is BS I cannot get on my online account whatsoever so for the next probably month or so I’m rolling the dice soon what can I do best thing to do is just shut it all down
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September 2021 by Comfort Nwafor
I was so lucky meeting an expert account manager like mrs victoria crypto She is so reliable, trustworthy and very honest. I was so scared of investing on bitcoin because I have heard a lot about scammers but I just had to try with mrs victoria crypto because I wasn't stable financially and today I have realize how interesting it is to be stable financially with the help of bitcon who is always there for the traders and I want to thank you for your help and love you showed me, now you have made my life so beautiful you're the best manager I can recommend everyone to work with, thank you mrs victoria crypto???
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August 2021 by Jake Zwierzynski
Only thing that I’ve had issues with is the traffic and long wait times during the busier times of the day
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February 2021 by Leslie Woodward
Only giving one star because you can not post otherwise. I would give zero stars. The staff that I have dealt with at Horizons Federal Credit Union have been very rude and have no empathy. I will be refinancing my car loan ASAP!!! DO NOT DO BUSINESS WITH THIS COMPANY!
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February 2021 by Justin Riley
Can’t make online or phone payments with a card or external bank. This place is outdated
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January 2021 by Briana Marie
Not the greatest of service, some of the people are nice and but the majority have been rude and unhelpful.
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September 2020 by adivita2
Yoooooo, no joke at all here. To enroll in online banking, you need to mail them a form with your choice of an user name and all your personal information. Like WHAT!? In what universe is that secure!? What if what name I choose is taken!???!! Do you have to mail me back a letter saying “sorry that is taken” please mail us another form? I hope they know that they are getting the most profane username from me I can think of.
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September 2020 by Timothy Atchison
The service is awesome
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August 2020 by Ms Kearse
I honestly wish I would have read reviews before banking here. I would not recommend this bank unfortunately. Lack of customer service for sure.