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September 2021 by Shawn Crichton
Thankyou Louis for making everything go smooth and understandable. Highly recommend!!
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March 2021 by Amber Wade
Never have any issues with this bank, however your new atm screen is too dark and probably should be checked out. I tried it and couldnt see it then watched 2 other customers pull away after not being able to see the screen.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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June 2020 by Miguel Saenz
Lisa Johns was an absolute pleasure to work with. She was always available at the drop of a hat to answer any and all of our questions, and made what is typically a very complex and stressful process feel like a breeze. All in all we were extremely pleased with the services of NBT; specifically Lisa Johns, Joe Esposito and Gene DeAngelis who were all involved in the process. They all ensured that the process moved forwards in as smooth and timely a fashion as possible, and we would not hesitate to recommend NBT’s financing services!
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March 2020 by William Snedeker
I'm a small business owner with accounts in different bank's! But just to tell you very unprofessional with customer service.. Had a very unpleasant experience today in the Robinson street location today over a simple transaction I was trying to complete...
