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December 2025 by Cindy Amidon
Only giving 1 star to write a review. These people need to get it together. They don't communicate and don't listen. I've been waiting on a tow for over 6 hours. Unacceptable when I called at 1130 am. The weather is not a factor it's just cold. Last time they sent 5 different trucks and a few refused not even trying. If this wasn't paid for by my insurance I'd definitely use someone else. I mean I could've pushed the car to the shop by now. They also didn't come with the right truck or at the time agreed upon. I just called for an update to hear some man screaming at the girl answering the phone. DO BETTER!! People have lives and jobs to go to and don't want to sit around all day because your company doesn't run well. Never again I'll pay for my own tows. This company should be a negative 10 for rating. Glad I'm not on the side of the road in danger. DON'T USE THEM
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December 2025 by Jennifer Bassett
If I could give this company negative 5 stars I would, our family got a flat 5hrs from our home in Boston. We had an opportunity to get to a local auto shop to get a new tire and they gave us Val-u’s contact. I filled out the online form and 2hrs later called to let them know the auto shop was closing in a hr the dispatch lady said she would try to find out where they were. Another hour later the shop is closed no tire now and an overnight stay at a hotel. When we called back the tow company the dispatcher called my husband us a dumb ass for apparently not knowing that no tow company picks up at hwy service station. We called another company and funny how they were here in 30 min no issue regarding location, which would have saved us the cost of an overnight hotel stay. The dispatcher was rude, called us names kept pausing the call and then hung up on us when we asked for the owners name and her name.
Whatever you do DO NOT use this towing company they are the worst and their dispatch women should be FIRED immediately!!!!
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December 2025 by Nocturnal Hunter
Mercedes road side service contacted this towing company to pick up my GLE450. I waited 4 hours and finally the tow truck came. To my surprise, the truck passed by me without stopping and the driver claimed that he could find me. Do NOT use this company.
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December 2025 by David Marston
waited 5 hours on the side of the road for them to never show up
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November 2025 by Dre Peña
DO NOT USE THIS TOWING COMPANY. Very late, and the lady on the phone was disgusting. I tried explaining the situation and she just interupts me, puts me on hold multiple times and moaned into the phone. Worst service I have ever encountered. I got out of work early just for them to be hours late. The lady (Emma or whatever her name is) hung up the phone after barely giving me an explanation, I had no idea when id get my car towed and it became late. I tried calling back and she would say im yelling at her when i was casually talking to her at normal tone, she threatened to cancel the towing and kept hanging up the phone. I was tired of it and just ended up having to call my insurance and use another towing company.
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November 2025 by Cody Hawkins
As a Mirabito worker, one of their drivers came in and threatened me because I asked him politely to not park illegally through my parking lot when calling the company they blamed me and use the excuse “He had a bad day” and hung up on my manager. We have it on video, very non professional company
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October 2025 by Lori Ira
Jay came and was super professional and friendly along with helpful! Called, sent pics and communicated throughout the process! Highly recommend!
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October 2025 by Tyler Clinton
THIEVES. the whole company is . I have filed a complaint with better business bureau. Requested roadside assistance through triple an and after 3 HOURS of waiting I was told the extra mileage charge would be $45, by tripleA and the driver multiple times. All of a sudden the driver tells me 1 hour into the tow ( not even off I-90 yet so unable to calculate tolls ) that it was gonna be $150 for “tolls and extra fees” and then refused to drop my truck after I wouldn’t, or couldn’t even pay that . After 1 hour on the phone with triple and dispatcher all at once we caught them in a lie multiple times and as soon as they realized we caught them they dropped my truck and left within 2 minutes ! Triple A defund this business and anyone stuck with a tow PLEASE do not trust this company !
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September 2025 by Nick Luppino
Mike was awesome with my tow. Great person and super helpful.
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August 2025 by Elizabeth Ortolaza (Liz)
I will give them this, thankfully they didn't damage my car. But dear lord this was an experience. I have a job yes? And I scheduled a tow for 9 am, and they said latest delay would be by an hour. Called my job and told them what was up, said I might be late (work at 10) But thankfully I decided to back down and either use my break to meet the tow guy or have my parents go. Calls go in and out, no sign of the guys. Finally, at 1pm, we get a call. He had ALREADY PICKED UP THE CAR AND DROVE TO THE DESTINATION. and didn't tell us. Mind you, NEITHER of those destinations were our home. And he had accidentally gone to the wrong house, the one next to it. So instead of going in the road to drop off my car at the right house, he drove THROUGH OUR MECHANICS LAWN to drop off my car. He completely decimated his lawn. I wish I never called this company. And I expect you guys to also reimburse and or fix our mechanics lawn. Total lack of literal basic human intelligence. I think a cricket could run a tow company better with ants as tow drivers.
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August 2025 by Mandi Whitman
I have so many negative things to say about this company - first of all the number they have listed on they’re sign in Conklin the phone rings once and you get placed on hold for 20/30 mins EVERY TIME. I tried calling for weeks. Second - I finally got a hold of someone and they told me to be at the lot by 3 which I arrived early. At 3:15 the driver still had not arrived so I called. I was told he was a half hour out. I was TOLD to come back at 5. At 5:15 I had to call AGAIN and was treated very poorly by a woman who said the driver was another half hour out. She stated we’re accommodating you because we’re closed but we TOLD TO COME BACK AT 5!!!! I am now stuck waiting here because they don’t have their shit together. Your worker was EXTREMELY rude. Do not every recommend anyone use this company
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August 2025 by Kayla Kraly
Unfortunately, I cannot leave zero stars. We had a terrible experience with this company and would never recommend it to anyone.
After 4.5 hours of being lied to “30 more minutes”, “45 more minutes”, “60 minutes”, “they’re 45 minutes out”, they never showed up.
If you have progressive insurance in this area, be prepared….
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August 2025 by Matt Rhodes
Best towing company around!!!!!
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August 2025 by Donald Seals
Great company
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August 2025 by Dave Kubeli
Had to have my Car towed service was very prompt courteous respectful would definitely use them again Five stars all the way
