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November 2023 by Shell B.
I have purchased a membership for the second year. I like the prices comparable to grocery stores buying multiple. It usually works out saving a few dollars and then you use a coupon to save even more money. The store is clean and organized. The only thing I don't like is that they like to remodel the store and then it throws you off when you go in and the layout has changed. Staff is very helpful and polite.
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October 2023 by Lisa Peinkofer
Do not waste your time. They offer lifetime tire rotation but you can NEVER get in touch with anyone to schedule. I have been calling for over a month and no one answers. Take your tire estimate to get a price match at an tire place that will actually be available for service.
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August 2023 by Nancy R.
BJ's Wholesale club is similar to Sam's Club and Costco. They have 210 locals in 17 states. My hubby is from Buffalo, NY and grew up eating Krakus imported Polish ham. Needless to say we bought a whole Krakus ham to take back to Oklahoma.BJ's Wholesale club offers discount membership active duty & veterans.Excellent customer service by the meat/deli manager.
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November 2022 by Tom Leone
Went in to the Blasdell NY store around 9 am today. Needed to get a few things because of the 6 ft of snow the past few days. Met 2 of your meat dept employees. Very professional and talented. The cases were all full and organized. True professionals and assets to the company. Don’t remember names, but I believe one was named Randy. A big shout out to the both of you.
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August 2021 by Julie C.
I've actually visited this location shortly after their arrival into Western NY. Purchased merchandise for the company that I worked for at the time. Didn't have to pay for a membership since the company paid for it. It was OK then. Many years passed before I even thought about going back. A couple of people have mentioned this place to me. Yesterday, IT WAS TIME! Bought the membership! Today I visited and left $400.00 poorer. My daughter, my grand-daughters and I left with two shopping carts full of stuff! I' not going to say that everything was a super buy - know your prices -however the bulk option was kind of a sweet deal. They also sell Puerto Rican Bread, which I adore and have not found since Tropical Bakery days. Also, Hebrew National hot dogs are sold in three packs for a great price. I like Sahlems, I LOVE HEBREW NATIONAL. They no longer sell the baklava, which I adored back in the day, but they do sell pastry tasters. Napoleans, eclairs, cream puffs and chocolate mousse squares. I guess that I will survive. I don't really need to buy in bulk. But I did. Am I sorry? NOPE. Good day today. Especially watching the grand kids packing the stuff in our two 'fridges/freezers.
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May 2021 by Scott Fleetwood
Great service! Brendon did a great job helping us get the things we came in for & young ladies at customer service who jumped on to help load my cart & assist me with checkout!
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November 2020 by Sparkle P.
Another great experience at a BJ'S during this pandemic. The store was neat and clean, as well had each item I was looking for. I pre-ordered items but also looked around for a bit. The staff was very helpful and extremely eager to help with any questions. They understood the flow of how the pick up worked without leaving me waiting. Any question I asked about a product being available was immediately answered. The store was neat and clean. Almost to clean .. I get frustrated when an item isn't in stock, so you can't even see where it would have been. During this second wave it seems people have gone in and really cleared shelves. The checkout lines although hectic were a smooth process. I opted for self checkout and things went pretty quick
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November 2020 by Jennifer B.
My son had tires put on today at 1:00 pm. When picking up his vehicle he checked his middle consel and his watch and some singles were gone. ( yeah we know live and learn) he asked the employee where his watch was employee said umm let me think, nah it was only me back here. Katie the manager was called and said she would watch videos and get back to him. This was at 3 o'clock. 7:30 Katie is called and states she is busy and said she would call at 9. She had the biggest freaking attitude ever. When I mentioned calling the Hamburg police she said I will no longer be viewing video have the police come here. This store needs to retrain their employees on proper customer service and do better background checks on their employees. Just because people leave stuff in their vehicle doesn't mean it's free for the taking. On that note police are on their way as Katie wants to be difficult. We're done being members of BJ'S. This incident will be shared with all the people we know so it doesn't happen to anyone else
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June 2019 by Judith C.
I must say that I sent corporate a message regarding my concerns. It was a little disheartening to find out (after corporate checked our concerns about chicken always being out of stock)that we asked a employee specifically for the gluten-free chicken tenders and were told if they're not out we don't have them and then find out from corporate that there were 40 bags in stock. Corporate went above and beyond and are sending us a gift card for the inconvenience. Although that was a lovely gesture it truly was unnecessary. I usually only send corporate sites complements and for me to send a very negative comment was difficult but it surprised me how quickly they responded and how gracious they were. I only upgraded my star rating a little and it was only because of corporate response. It is still just a Issue with lack of customer service at the store. I only know that if Costco comes to Buffalo, they will have our loyalty.
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February 2019 by Julie R.
Wanted a trial membership for a day. They don't offer that BUT the do have a FREE 3 month trial membership, that customer service never offered!! Customer service was not willing to help at all. Just two of us and did not want to buy membership until I was sure it would work for us.
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October 2018 by Peter R.
BJ's is a warehouse club that is a members only business. It is designed to be used only by customers who can buy in bulk. Individual items are normally not available for purchase so it is not practical for small families. Businesses also purchase here. Membership is not location based and is good any any of the stores. BJ's sells name brands as well as their own private label items which are usually, but not always, as good as the name brands. Prices charged are almost always less than in other stores but sometimes advertised sale items in grocery stores can be slightly lower. The only drawback I can find with the stock is that periodically certain items disappear for a month or so and then reappear. This specific store is cleaner and better organized than a few of the others I have visited. Employees have always been friendly and are knowledgeable about products carried and where in the store to find them. Recently they began a program coordinated through their website site which allows electronic coupons to be selected and loaded onto the membership card, eliminating the need to remember them. Discounts are processed at checkout. In store only paper coupons are also available. I have been a member since 1998 and have never regretted it.
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September 2018 by Kelli H.
No concession stand, not a good selection of meats, bakery items taste Eh. Doesn't compare to Sam's or Costco. It's just not a fun experience to shop here.
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May 2018 by Larry K.
Forced you to enroll in the so-called easy renewal program then puts the burden on you to opt out. Ridiculous. And rude people at customer service desk and then at the national number.
