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February 2024 by John Arbuckle
I know most if not all the employees at this location and they are all extremely kind and helpful, but there was a new guy today and he was probably the most passive aggressive/sarcastic person I've ever met.Asked me if I had a rewards card to which I responded "No", he replied with "Realllyyy?" in a sarcastic tone.Took him like 30 seconds to charge my card for my purchase.Everything else about this establishment is great and I will be back to get more stuff, but that one guy really put me off.
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February 2024 by GrayC
Tons of stock. Very nice associates. I go there often, especially for their great sales
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February 2024 by Brenda Greiner
I realy think that Jc pennys have picked up the pace ..the store has n ever ooked so good ..of course there's always people who drop things and leave it there .I've seen people from other departments even working their floors store looks great !! I'm pleased with their many changing products !!
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February 2024 by Lizzie Fi
We ordered some soup bowls two times from JC Penney dot com. both times, the deliveries were broken and not marked as fragile. We had to return once and ask for a refund the second time.The staff is inexperienced in placing a new order to replace the broken order. I would not recommend ordering from JC Penney or in store at all, not because of customer service but because of delivery and products available. We will be taking our business elsewhere from now on. This is ridiculous.
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February 2024 by Carol Toepfer
I love this store. They have pretty good pricing and they have a lot of coupons. I really like the merchandise
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December 2023 by Philip Rumore
I have been trying to get what I ordered for 2 years by using corporate headquarters. They are useless. Penny's is a mess
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December 2023 by blak puppie
Great holiday sales and quality products
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November 2023 by lois kenyon
Great staff who were very helpful and pleasant. Very good product selection regarding clothes. I don't understand why the floors, rugs, were unswept. Why were there many clothes, hangers, price tags on the floors near clothing racks? I was one of the first 10 people who walked into the store as is was opened by the manager. It makes the store look like it will close soon.
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October 2023 by Michael Gallagher
Cindy worked with me to pick out blinds. She was super helpful and knowledgeable. Great customer service from Cindy
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August 2023 by gina b.
Everyone was really friendly and greeted me as soon as I walked in 8/15/23 2:45, a group of ladies at the entrance across from Hobby Lobby. They were busy and managed to still greet me, exceptional customer service.
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July 2023 by Christine Gallivan
Shopping today, terrible experience. Looking to buy jewelry, 2 clerks at Jewelry counter would not check me out, told I needed to go to Service checkout. Went there, 2 shoppers together before me could not make their minds what they wanted. Line behind me getting longer. Other workers walking around not helping one worker at the counter, and why she could not call for help, not sure. I left after about 10 minutes of standing there. This store seemed rather slow, no wonder stores keep closing.
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July 2023 by MS KIM
I had a great customer service experience at JCPenney's the customer service representative was very friendly and professional thank you again for allowing me this opportunity to share my opinion Miss Kim love peace and blessings
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June 2023 by Joanne Reville
Most of the clothes are to matronly looking for my taste what happened to greeting customers non existent today forget about 10 dollar off coupons can't use them on anything clearance racks pretty sparse lot of larger sizes not too impressed with their new makeup shop liked sephora
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June 2023 by Rue B
I love this department store. The employees treat you like a real person and not a number.
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May 2023 by Becky Lindsay
Associates very friendly. I was greeted as soon as I walked in. My order was ready when promised. They're very reasonably priced too. I highly recommend this jcp.
