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January 2024 by Kellen Chapin
Chris Truong was our contact. He stayed in touch with us during ordering, manufacturing, and shipping the new car. He gave very personalized care during the delivery process. We are very pleased with both our sales rep and the Lia dealership. Thank you!
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January 2024 by Pawel Urbanik
As good experience as it gets.I came searching for a certain car, they had what I liked, they made it easy and straightforward.Joseph Constable knows the product and communicates efficiently.Thank you.
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January 2024 by Sue Roos
The staff at Lia Toyota of Rockland were very helpful and stayed late on a holiday weekend to complete the sale of my new car. Patrick Lovell was a friendly, no pressure sales person and very patient with me. Highly recommend!!
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January 2024 by Gena Robalino
Lia Toyota was the perfect place to buy our new car. The customer service was amazing. Each time we visited the locations, we were greeted with kindness and made sure to be taken care of. They were fast to get us a sales member to look at cars with and quick with paperwork. I would definitely recommend visiting this Toyota sight if you’re looking for a great car and a positive experience...Anna Collado is amazing as a sales person ..
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January 2024 by John Lively
My salesman Joseph was top notch as well as was the general manager John. I picked up the truck and it had a defect on the leather seat…they found a way to replace it right away…go see Joseph if you are in the market to buy a Toyota
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January 2024 by Brian O'Sullivan
Lia Toyota does not stand behind their work. I have a 2019 Toyota Camry that they replaced a left front run channel on driver side window. That work was done on 8/11/20. Again we went back with the same issue on 10/6/23 and they tried to fix it with silicone. Now today on 12/6/23 we returned with the same exact issue and they say it’s not covered under the extended warranty and it will be over $300 to replace. Even if it’s not covered under the warranty why would a window run channel go bad twice. The representative said that it can be from not opening the window for a while. I have had several vehicles that we don’t open the windows for months at a time and this never happened once. I wouldn’t recommend LIA Toyota for anything. Glen Toyota in Fair Lawn is a far more reputable service center.
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October 2023 by Carlos Gomez
My wife and I spent a couple of weeks trying to find a Corolla Hybrid with specific features and in a specific color. We worked with Chris Truong and were able to find the exact car that we wanted quickly. Chris was incredibly responsive and attentive, making sure to let us know as soon as the car became available. I would absolutely buy another car from Chris Truong and Lia Toyota of Rockland. Our entire experience was excellent from start to finish.
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October 2023 by Carol Davide
Fitzroy Crooks was the perfect salesperson and advisor. He was honest and straightforward and didn’t try to oversell me.Fitzroy was very patient and was able to perform a smooth transition for me. It was a pleasant and not an intimidating experience.Thank you Fitz! I love my new car!
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October 2023 by Mabel Rosas
I can't say enough about our experience and how well this team works together. It is something that completely stands out to me when the process of buying a car is so seamless and perfect because every team member knows exactly when and how to take care of you every step of the way. From their leader (Thank you John Vitro) to every department across the board. They are knowledgeable, friendly, accommodating, throughout, efficient, communicative and most of all - very respectful - not only towards us and every person that walked in while we were there, but also to our "deciding space/phase". We never felt pressured or intimidated to make a decision right then and there "or else". Our sincere thank you to Chris Vidal, Erik P., Richard N., Chase C. and everyone at Lia who simply said hello and offered a warm smile as they walked by. This is what i call a power house of a team that has mastered customer service in every way. Very different than the reputation Lia Toyota had in the years past.
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October 2023 by chrisrand7
I had a very positive experience at Lia Toyota. The staff are friendly and super helpful: Fitz, Joseph, Mike, RJ & Roz. Fitzroy Crooks sold me the car and he went the extra mile to ensure my safety, comfort, and understanding. He made me feel relaxed and welcome. It was a pleasure to buy my new car at Lia Toyota! I love my Prius!
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October 2023 by Grace Mazur
Ana Collado is super! She shared information freely without pressuring us to buy anything we haven’t made up our mind to buy. The Toyota we selected is perfect for us and was ready a few weeks before the expected date. Thanks again, Ana!
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September 2023 by Blerim Arifi
I have been using Lia Toyota Services for the last 2 years for my Rav 4 2019 and Toyota Highlander Platinum 2021.Today I stopped by to check the dashboard engine light and PKSB light one of my Rav 4.The staff was rude and unprofessional!They we’re asking me for $360 diagnostic fee and asked me to bring the car early in the morning as they needed all day as they said the car needs a special technician and they only one. They didn’t try simple things to check as quick as possible to try and solve the issue.I left the dealership and one the way home stopped at another dealership asking for second opinion!And abrakadarbra in 5 minutes issue fixed. Gas tank was No closed and that caused all lights to go on!Issue resolved, saved $360 dollars and all one day off from work due to unprofessionalism of the Toyota Lia staff.Went back and told the “Electronic special technician” the problem solved.He was very sarcastic!Never ever anymore Toyota Lia!
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September 2023 by Niki Livanis
NEWMy daughter just purchased her first vehicle from Lia Toyota Rockland. Her first experience could not have been any better. Our salesperson Joseph was absolutely outstanding! Assisted us with all our questions and concerns in a gentle and mild manner. Was a real pleasure to work with! The manager RJ made us feel at home and spent several hours with us explaining the process and did not push us into making any decision like most other sales associates would have until we were ready to do so. Lastly, Michael Lia worked out the financing part with my daughter and I until we felt confident enough to complete the deal. He was charming and easy to talk to. I have purchased many vehicles in my time and have never felt such ease and confidence in my decision. I would highly recommend this dealership and will be visiting again soon. Thank you gentlemen for all your hard work and making my daughter’s first experience such a pleasant one.
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September 2023 by Michele Hamilton
I am very happy with my recent purchase of a certified pre-owned vehicle at Lia Toyota. The sales representative Joseph Constable made the whole process understandable and smooth. He was patient with my decision-making, well-informed about the vehicles, and just an all-around pleasure to work with.
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August 2023 by onur karayal
Joseph Constable helped me to get my first Toyota in 25 years. My overall experience with the Toyota dealerships have been all negative and i was not able to get a car from any of them until Lia Toyota of Rockland and Joseph Constable.Many thanks for the positive experience and great flexibility and help he provided.