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October 2024 by Jennifer Clark
They say they are a family run business but yet do not operate on morals that would be conducive to how people with families should be treated. They disconnected our propane in July with out notifying us. We owed them for a couple weeks for an oil delivery so they took it upon themselves to be devious and punish us. At that time we were not using propane as it only runs our furnace so we had no idea they did this. We paid the bill for the oil a couple weeks late and they never came back to re-connect the propane. So for months now it’s been completely disconnected even though we do not owe them any money. Fast forward to October now when it’s getting cold in the house and we try to turn our furnace on to find out it’s not working. Took a couple days to figure out why not. We discovered the connectors from the propane to the furnace have been completely removed so there’s no way for the furnace to get the propane that we PAID for. Has just been sitting in the tanks unusable for a few months now. We immediately call glider and they tell us it’s going to be over a week for someone to come out and connect them. So now my family just has to freeze until they decide to come back to connect something they had absolutely no right to disconnect in the first place. Broke my heart when my child told me this morning he was freezing as he was getting ready for school. I do not appreciate this companies morals at all. 1. they absolutely should not have disconnected propane tanks that had nothing to do with oil. 2. they should have informed us when they did this. 3. They should have come back and connected it as soon as we paid our bill. 4. They should not act like this is no big deal and make my family freeze while they take their time to come back to re connect them. Shame on us for being a little late with our oil payment how about you charge us a late fee or something along those lines vs completely disconnecting the propane that was already paid for. Shame on you for making my family/children included freeze for a week in the month of October for something that was wrongly done on your part in July.
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March 2024 by Nina Petrie
Terrible customer service! Rude lady answers phone and always acts bothered. And the whole needing to order a certain amount of fuel to get a delivery is ridiculous when they have certain days for certain areas!
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March 2024 by Jenni Todora
Woman that answers the phone is absolutely rotten and lacks any empathy at all. I live by myself and forgot to check the meter for a while and realized I'm basically out of propane. Well just a heads up, if you ask them to deliver on any day besides your normal delivery day, mine is Monday, you get charged up to $200 extra just for them to come. She will laugh at you and suggest auto delivery. Absolutely rotten customer service.
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November 2023 by Jamie Mclean
I just moved into the area and I am a new customer. Definitely agree with the other reviews on the lady in Blossvale. Poor customer service for sure. She hangs up while you’re talking, for example, saying thank you with a goodbye and have a nice day. I make sure I give my customers great service as this lady should. You would think customer service should have high expectations or at least good? After all, it’s a business in which is crucial to provide for communities. You want the business to succeed.
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December 2022 by Jessica Carle
To their credit they have come when I've called with a request for delivery and they've come in less than 1 week notice (as long as your tank will accept the min for 125 gallons).The customer service however almost as bad as Liberty Fuel (they're truly the worst). The customer service rep always sounds so annoyed and is usually very rude.The drivers are great though, and they've been there when other companies were simply wouldn't provide services.
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October 2022 by Kirk Gibbs
I'm disabled have no heat or income and just received HEAP. Called Bluebar to find out when I could get delivery of propane. I was told end of next. I explained my situation and asked if I could get it sooner. Knowing I am having financial problems at this time, I was told by the Representative for an extra charge of $65 they could expedite the delivery. I guess I have to reevaluate the companies morality that serves me.Long Time Customer
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October 2019 by Sean Donahue
My experience with them so far is that they aren't very accommodating or friendly, nor do they have a website that I can find. Called Bluebar to get set up as a new customer as I am moving to a new place and was informed the tank was empty. The woman was not very friendly and seemed annoyed at my questions but I was unfamiliar with the process. She told me that they would come out the following Mon between 1-3 but, as many people do, I work full time during the week and can't just take time off on short notice (less than a week). Especially on a Monday. We went around in circles a few times and I got more attitude before she finally gave in and set me up with a 7am time slot on a Thurs which I accepted. This is Oct so its gonna be a cold week but I’ll use a space heater. Thank you Bluebar for showing mercy. *eye roll* If you don't come out on evenings or weekends, what do you expect people to do? And get a website, wouldya? Maybe if you had one, I could answer some questions on my own without bothering the customer service reps. Just saying.
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October 2017 by Martha Conway
I'm so impressed with their customer service, especially since I'm a "will call" customer - not a routine drop. Love these folks, especially Sherry.
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October 2015 by Larry Deeley
Im disabled with severe arthritis and a broken back,Have my grandson here and they have there heap voucher and they wont deliver fuel to me.tl this thursday and its only tuesday . We been out since last friday
