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November 2023 by Jamie Mclean
I just moved into the area and I am a new customer. Definitely agree with the other reviews on the lady in Blossvale. Poor customer service for sure. She hangs up while you’re talking, for example, saying thank you with a goodbye and have a nice day. I make sure I give my customers great service as this lady should. You would think customer service should have high expectations or at least good? After all, it’s a business in which is crucial to provide for communities. You want the business to succeed.
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December 2022 by Jessica Carle
To their credit they have come when I've called with a request for delivery and they've come in less than 1 week notice (as long as your tank will accept the min for 125 gallons).The customer service however almost as bad as Liberty Fuel (they're truly the worst). The customer service rep always sounds so annoyed and is usually very rude.The drivers are great though, and they've been there when other companies were simply wouldn't provide services.
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October 2022 by Kirk Gibbs
I'm disabled have no heat or income and just received HEAP. Called Bluebar to find out when I could get delivery of propane. I was told end of next. I explained my situation and asked if I could get it sooner. Knowing I am having financial problems at this time, I was told by the Representative for an extra charge of $65 they could expedite the delivery. I guess I have to reevaluate the companies morality that serves me.Long Time Customer
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October 2019 by Sean Donahue
My experience with them so far is that they aren't very accommodating or friendly, nor do they have a website that I can find. Called Bluebar to get set up as a new customer as I am moving to a new place and was informed the tank was empty. The woman was not very friendly and seemed annoyed at my questions but I was unfamiliar with the process. She told me that they would come out the following Mon between 1-3 but, as many people do, I work full time during the week and can't just take time off on short notice (less than a week). Especially on a Monday. We went around in circles a few times and I got more attitude before she finally gave in and set me up with a 7am time slot on a Thurs which I accepted. This is Oct so its gonna be a cold week but I’ll use a space heater. Thank you Bluebar for showing mercy. *eye roll* If you don't come out on evenings or weekends, what do you expect people to do? And get a website, wouldya? Maybe if you had one, I could answer some questions on my own without bothering the customer service reps. Just saying.
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October 2017 by Martha Conway
I'm so impressed with their customer service, especially since I'm a "will call" customer - not a routine drop. Love these folks, especially Sherry.
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October 2015 by Larry Deeley
Im disabled with severe arthritis and a broken back,Have my grandson here and they have there heap voucher and they wont deliver fuel to me.tl this thursday and its only tuesday . We been out since last friday
