Custom Stair Runners offers an exceptional experience from start to finish. Customers praise their professional team, including Vivian, Adam, and Anthony, for their top-notch customer service and craftsmanship. The process begins with helpful consultations, where design and material choices are tailored to individual styles and needs. The showroom experience is described as magical, with the team guiding clients through selecting quality materials. Installations are praised for their precision and professionalism, leading to beautiful results and improved acoustics. Many customers initially start with stair runners but end up choosing additional area rugs for their entire first floor, impressed by the quality of the materials and the craftsmanship. The staff is attentive to personal preferences, ensuring clients are 100% satisfied, and even addressing minor issues promptly. Overall, clients highly recommend their services, highlighting the friendly, knowledgeable team and the seamless, bespoke journey from design to installation. Custom Stair Runners is recognized for creating stunning, functional spaces that meet and exceed expectations.
It’s always very comforting to deal with true professionals.Amazing customer service with top notch craftsmanship. Had a minor issue (my own personal preference, nothing they did) and Vivian and Adam didn’t hesitate to make sure I was 100% happy. Would definitely use them again!
August 2025
Amazingly professional helpful clean timely … beautiful work ! Highly recommend.
March 2025
Great experience. Vivian was awesome. Spoke with me to understand my style and preferences and also what would work best for my family (2 kids and a dog). Adam came and installed today and was great and did an amazing job. Highly recommend!!
