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November 2023 by Sharon de Korte
Lacuna Pool Covers deserves 5 stars - they were great to work with in all ways. Super good communication, good price, extremely fast. Overall it was very easy to work with them. They sent us a photo when it was done. Looks perfect.
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October 2023 by luis ulloa
Great product
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September 2023 by Johanna Berrezueta
Best covers best quality
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July 2023 by Lisa E.
We wanted a solid pool cover for our in ground pool did a bunch of research and figured this company would be the best option. We paid the required deposit. A few weeks later a crew came over to measure the pool. About 2 weeks later the pool cover arrived with the crew in tow. The application of the pool cover was relatively seamless until the end when one of the members of the crew urinated by our pool house prior to leaving then I observed him "rinsing" his hands in the pool. I immediately called him out on it and he looked embarrassed I put the money I was about to hand to them back in my wallet and called the company. When I called the company to let them know what happened the representative Eric just said "sorry about that" and that he was "speechless". Really?! Not sure of the pool cover itself time will tell as it's still the middle of summer but the customer service was trash! I would say try another pool cover company I'm sure there are better that are more affordable and with better customer service.
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July 2023 by Bernadette Geraci
Great product and great customer service. Very professional and always on time and answers the phone. In my opinion quality better than loop loc. We needed an extra tool and he gave it to us free. Family run business.
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July 2023 by Chris Tsounis
I had a Loop Lok cover but my son bought a Lacuna Pool Cover and recommended it to me. Its a hybrid cover, costs much less and it brightens up my yard over the winter. Laguna is a local Long Island company. I had a minor problem over the winter by the pool ladder holders. I sent a picture and they came over in 4 days. The removed the cover and picked it up . They strengthened the cover in the area of the pool ladder holders and returned the cover in one week to me. They were very nice when I reported the problem and immediately addressed the issue. They honor the warranty. I am very satisfied with this shopping experienced.
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July 2023 by Dominic G.
great family fun business. great prices. recently need a few ground parts for my cover and did not charge me for them. in my opinion as good as loop lock but much cheaper.
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April 2023 by Marc Kramer
Tried them out for a replacement for a loop loc cover. The product looks great. Pat delivered the cover and installed it. Perfect fit. Very helpful, professional staff. Hopefully it will be as durable as my previous cover, time will tell. I'd recommend.
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December 2022 by Sara
I spoke and dealt with both Pat and Justin, both were very nice and professional. The pool cover came in sooner then the time pat originally told me and we went with a tan color and must say it looks amazing.
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December 2022 by Ryan Doherty
I spoke to Pat who was recommended to me by a neighbor who was happy with his pool cover installed in 2021. From the time I contacted Pat regarding the cover he had a price to me within hours, which I was very surprised. My cover quote was at least 3 grand cheaper then loop Loc and that included a 98% hybrid mesh with a color choice that matched my paver patio around the pool. From start to finish Pat responded quickly, he was professional and straight to the point. The warranty was fantastic and the quality was just as impressive. Pat was at the house 3 days after we agreed to do the work. His staff was quick to install and professionally done. If your looking to get a pool cover please use Pat and his crew. Highly recommended!
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December 2022 by Dean James
Ordered an InGround Pool cover . 30% lower than other estimates. Cover was installed 2 days after order . Installed to perfection in 1 hour .Great service .Services: Swimming pool water feature maintenance
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December 2022 by Lou Russo
Wow, I can totally recommend that you use Lacuna pool covers.Not only are they high quality and have great customer service but they came in half the price of a loop loc cover. This is a Long Island company and it was a pleasure giving this job to a local company.
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December 2022 by Bob Palmeri
I Called for a price on Monday . Sent a photo of the pool with cover in it. I received a real good price and made arrangements for Pat, the owner of the company to come and measure on Tuesday afternoon. Pat showed up on time and is a real good guy. He told me they would install the new cover TOMORROW and dispose of the old one!! As promised, Pat and his guys showed up at 2pm on Wednesday and installed a beautiful brand new poo cover!It’s gray, which is the color my wife wanted and has a 12 year warranty! Thanks so much to Pat and his guys for a great job!Service: Swimming pool equipment maintenance
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December 2022 by bealeguter
My old pool cover ripped while taking it off for the summer (not a Laguna). I decided not to wait until the end of the year to get it replaced and I am so glad I ordered a replacement in June. I called late on a Friday, received a very reasonable quote Monday morning. Called, spoke to Patrick and finalized the details. Patrick picked up the old pool cover to use as a temmplate on Monday around 7PM. New cover was delivered and test fitted Tuesday at 4PM. I could not be happier with the service and quality. Thank you.
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December 2022 by Jim Padberg
Lacuna has done 2 jobs for me . . . The first is when I had the pavers replaced around my pool and I needed all new anchors installed. They used my existing cover as a template and carefully drilled through the new pavers and set a better quality anchor system than what Loop Loc had installed. There were no mistakes, and they took their time to ensure my new stonework remained perfect. The 2nd job was to replace my original “Loop Loc” cover. They used my existing cover as a template, and it came out perfect. The materials they used are equivalent to what Loop Loc uses. The fabric, stitching, straps, and stainless steel anchor springs are all top quality. But best of all . . . The price was much less than what the Loop Loc dealer had quoted me to replace their cover. I highly recommend using Lacuna over Loop Loc.
