-
March 2025 by Jim Metzger
Julian & staff were very helpful when my account was compromised. Friendly, courteous service always.
-
March 2025 by Sherry Kretsch
Extremely rude VP of bank who ignores certain patrons over others. Waiting for over 20 minutes to be jumped in front of in line and then treated like an inconvenience -a sarcastic “thank you for your patience” and “have a nice day” doesnt make up for wasting people’s time and raising their blood pressure. Ultimately, I was able to accomplish what I needed to but will not be visiting this bank for any purpose in the future
-
March 2025 by wesley mccuin
Sorry terrible with names their named started with a R (randy?) I finished my first loan ever and had issues with a 3rd part partial payment. He helped me understand clearly what needed to be done. Was able to pay off my loan early and fully and refund a over payment. Also on how to handle the 3rd party. Thank you so much. I appreciate you and appreciate your patience with me as someone new to loans.
-
August 2024 by Anna Daniels
DO NOT BANK HERE. Your money is not safe if stolen, and they will do absolutely nothing to resolve it. 20 thousand dollars was stolen from our small business account, and never returned.
-
February 2024 by Courtney Collins
We use this bank for my current company’s account, so when I registered a new, personal business I decided to give them a shot. The first person I met with seemed helpful, but did not handle the account properly which caused issues and eventually lead to the account being closed.I went back to the branch when I received the letter in the mail and was helped by Tom, Ramona, and Julian on different occasions. All three of them were extremely helpful and were able to help me sort out the new account and the on-line portal which was not working because my contact information was still linked to the account that had been unnecessarily closed.The first person mishandled paperwork, did not submit documents that I provided, and did not communicate to me that there were any concerns with the account. I initially went back to the branch when I received a letter in the mail about the closure because I was angry — the mistakes that were made should have never happened.I’m leaving a 5-star review specifically for Ramona, Julian, and Tom (who did recently leave). They had a much more professional level of care and concern for my account. All three communicated with me thoroughly and responded quickly when I had any questions.I would have expected more professional treatment from the first person who handled the original account considering he is the branch manager, however, he is lucky to have a dedicated, hard-working staff that is willing to clean up his messes.Ramona and Julian are absolutely wonderful and M&T is lucky to have them.
-
October 2021 by Joe Strez
I like this branch, there’s a gentleman named Ceaser who went out of his way to call me back after I left the branch for additional information I requested. To me that means a lot. Thank you
-
September 2018 by RT
Since they moved? Horrible and erratic. Some of the staff? Wonderful. Other employees? Unprofessional and outright rude.
-
June 2018 by oh no
It helps people get through witj quick and easiy banking
-
September 2017 by PT
Since they moved? Horrible and erratic. Some of the staff? Wonderful. Other employees? Unprofessional and outright rude.
