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November 2023 by Ashley Sloier
Really bummed out to write this. Everyone there was always very kind to us and our dogs. Heidi and Brodie went almost weekly last winter & spring, and due to our schedules, we cut down to twice a month in the summer. Every single time we picked them up, we were told they were great, such good dogs, no issues...ect. We spent a pretty good amount boarding them there while we vacationed as well. Suddenly, we are told Heidi is "playing fun police with other dogs" but it was not overly concerning, just something to watch out for. Heidi seemed to be shared on the social media a handful of times, so it seems like she was loved there and suddenly we were kind of quietly told that Heidi was not welcome back to the regular daycare location and she would need to go to the paws center instead, which at first we considered, but due to the cost daily it just seems a little out of reach. I just feel like the communication could have been better about the concerns with her apparent behavior of being the fun police. We were told it was generally with puppies, however, I wonder if that would have been the case if she were grouped with older dogs. It's definitely a bummer, as I stated we enjoyed coming there, interacting with the employees as they were always kind to us and seemed to love our dogs, but the communication was definitely lacking.
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October 2023 by Kristen M.
Stella loves Fetch & Catch! She is learning so much and our family is so appreciative of the kind, friendly, and patient staff.
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October 2023 by Scott Howard
Fetch n Catch is the best. They provide excellent service, accommodate changes and last minute adjustments.Their puppy classes are AMAZING. Our pup is so well-behaved that we get routine compliments on his behavior and that is mostly due to his time at Fetch n Catch!Oh, and he LOVES it there!
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October 2023 by Bob Wiepert
They always do an amazing job. Today Valentina was very nervous when she got there. But they knew how to handle her and calm her down. I would never think of going anywhere else! Nicole does excellent work!!
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August 2023 by Amorita Latello
My puppy loves fetch n catch day care ! The girls have been so accommodating and make it so comfortable for me to leave my dog all day knowing that she is in the best care !
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August 2023 by Melody Rojas
We love Fetch n' Catch. We bring our Mini English Golden Doodle Benny here for daycare, boarding and grooming and have been very happy with all the services. The hardworking front desk staff is always kind, understanding and great at providing education and recommendations. The general manager Jordan always makes you feel welcome and is never too busy to answer our questions and address concerns. We also completed a puppy training class with Sam. She was FANTASTIC!! She is highly knowledgeable, patient and provides you with the tools to feel confident when it comes to training your puppy. I highly recommend this facility for all your fur baby needs. Great Team!
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August 2023 by Dorothy Szymanski
Absolutely love Fetch n' Catch. The staff is amazing. We've been taking our girl there since they first opened. The owners Dan and Mallory are wonderful and very active in the business. They've built a company that has very high standards and where the staff are more like extended family. We've taken Bella for boarding, doggy daycare and grooming. We couldn't be happier with the care she is given there. We trust them ? % with taking care of Bella while we are away.
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August 2023 by Jennifer Stoklosa
My beagle Cleo has visited doggy daycare at Fetch n' Catch twice. Upon arrival, the staff is friendly and full of smiles. You can see their love for their jobs and the dogs visiting their facility. Cleo loves it there and is fully pooped out when she gets home. Thank you!
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July 2023 by Jennifer Kovalick
Fetch n' Catch is the best!! They take such great care of our fur babies. We feel very comfortable leaving them in their care.The staff is outstanding and very knowledgeable and caring. They love what they do-it's very apparent.Thanks for all that you do!
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June 2023 by Sam B.
life is about perspective. life is also best shared with a dog and finding others that care about your dogs happiness, safety and well being. I've worked at Fetch N catch for going on 8 years now maybe? I came from two other daycares and ones that would evaluate your dog within seconds and throw it to the wolves in the entire group. They ignored the overall safety and mental well being of the group of dogs. Because your dog did "fine" they could stay for the day and could come back. Very rarely were dogs ever dismissed for poor behavior, lack of progress, or being Absolutely miserable. Let alone the noise that went on. Just dogs screaming all day long. Only if they punctured another dog was it a problem. Another place I worked at would submissively roll dogs from the day they came in. I didn't know better until I found better. At Fetch N Catch you'll either absolutely admire their priority of making sure daycare is something your dog enjoys, but most importantly, PROGRESSES In Or you'll take it so personally and hate the fact that we discussed that daycare might not be a best fit for your dog. Then you'll go somewhere, much like the other places I've worked at, and be happy that staff lets you know your dog loves it so much! When truly, maybe your dog loves running around causing chaos and comes home tired, but how much of that is actually benefitting your dog? As long as it makes your dog tired, am I right? The goal of having a dog isn't to send them to daycare everyday to make them tired, it's to actual share your life with a creature that deserves more of you, not just the you that wants them to sleep when you're home from work. As dogs owners, we owe our dogs the ability for us to look past our feelings and only choose options and situations that are going to better our dogs. They have NO say in the matter of most things we throw them into nowadays. Your dog deserves you understanding that daycare is not always productive depending on the individual, but don't worry, not only does Fetch have daycare, it also has options for those days that need different And their owners need assistance during the day With them. These days, the average person works a lot and services Like daycare can be helpful. But just because your dog "can" do it, doesn't always mean it should. And Fetch N Catch May be the only place in the area that has the courage to hurt people's feelings by keeping the safety and happiness of dogs in mind. Did I mention that there's like 30+ staff members (so definitely safe ratios unlike the perception of other reviews) ? and that staff are encouraged to read self-help Books and take training classes and learn more than you'd ever expect out of a local daycare? I have 6 dogs. Many who have remained intact and only did daycare as puppies. And I will let you know that after raising 6 puppies, there is no need for your puppy to be at a daycare running around for 8 hours straight. it's unhealthy and is going to create way more problems than you want. But it's all about convenience right? Puppy rotation is something, again, people hate or love. Puppies need to learn how to rest and regulate. But Goodluck getting a handle on a puppy who's been given the opportunity to stay stimulated and occupied all day By other dogs. Maybe some people get lucky ? Either way, I encourage everyone who takes their dog to any daycare, to think about your dogs well being, state of mind and overall safety. Dogs exist On a social spectrum that daycare does not always fit on. And if it does, find a daycare that gives a shit about your dog. I can say that Fetch N Catch has been the best daycare that I have ever been able to experience and it's not just because they sign my paychecks. I have also traveled to other daycare facilities in different states, and let me tell you, the grass is not always greener. Find what works for you and your dog, but make sure you prioritize YOUR DOG, not your feelings And convenience. I can say that
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June 2023 by Linda
Critter has been with the amazing people at Fetch 'n Catch many times for day care and overnight boarding. I would never consider leaving my precious little dog anywhere else, even though it isn't very close to my house. I very highly recommend Fetch 'n Catch!!!!
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June 2023 by Jill Kunkel
Benny had the best first day at day care. The staff was extremely pleasant and answered all questions I had. I know he had the best care, which put me at ease. I know he is looking forward to spending more time here. Benny is one happy puppy and I’m a very happy owner. Thank you so much!
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June 2023 by Stephanie Reesor
Fetch n Catch has been nothing short of amazing! We have been working with trainer Sam and she has made us more confident dog owners. We came in with an anxious, loud, reactive adopted pup and are now comfortable enough to go for walks without feeling on edge and being in the presence of other dogs without losing our minds. Sam is nothing short of amazing and is extremely relatable. She understands no one is going to have a perfect dog and every good moment is worth celebrating. I highly recommend this place to anyone and everyone!
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June 2023 by Helen Christopher
This place is amazing, very clean, organized and professional. Staff is cheerful and friendly. Shelly has only been there a few times so but she comes home happy and tired. So thankful we have this wonderful place to take Shelly. When she gets there, with no hesitation she is happy to go with the staff, and so excited to see the other dogs. Thank you Fetch n’ Catch.
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April 2023 by Vincent M.
When you think of a doggy daycare facility you think of a place where your dog can be social, play, and receive basic training to help them develop. However, you soon learn that this facility only wants dogs that perfect, and fit their model of "normal". My puppy started daycare at 4 months, and all was good. My puppy came home happy and exhausted from playing. Upon pick up we would ask how she was doing and was told all was good, she sweet, etc. However, over the past month or so we started receiving phone calls that our puppy did not accept being placed in a crate to relax after playing. She would bark uncontrollably and wouldn't calm down until she was let out of the crate. I was never told that my dog would be crated when I dropped her off for the 4-hour evaluation, nor did I see this printed in the literature I received explaining how they manage dogs. I was told that not crating her is not an option. We were given advice on what to do at home to help this situation, which we acknowledge we were doing. I even sent a text message inquiring if a change in her behavior was being noticed and my wife would inquire when picking up our puppy. All indications were that there was a slight improvement, but more work needed to be done. As a result, we continued to do what was asked of us to help our puppy improve. Soon after this conversation took place we began to notice that our dog was no longer exhausted after spending the day at daycare. Which made me start to question how much time are they actually crating my puppy? Yesterday I received a voicemail and was asked to call the facility. Upon calling I learned that my puppy was being expelled from daycare as she is too social and suffers from the fear of missing out (FOMO). She still gets upset being crated and when let out is so excited to play that now other dogs are bothered by her. She's a six-month-old mini Goldendoodle. She is 20lbs, non-violent, happy puppy, who is very social. That's the breed. The point of daycare is to allow her to play, be social, and burn off energy while learning basic social skills. The final nail in the coffin is that when I arrived to pick up my puppy from her final day at this facility, no one acknowledged me or said hello. The person standing at the register behind the counter, saw me walk in, and dismissed me. Very unprofessional and a direct reflection of owners and how they manage their business. The only words exchanged were from myself asking another worker for my dog. However, a gentleman who walked in behind me was engaged in conversation, while I was waiting for my pet to be brought up front. To the Owners of the Facility there is no need to respond. If this is how you run your business then I am happy to take my business else where.
