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October 2023 by Alizabeth Dobiesz
The showroom is huge! Mostly everything we looked at was very good quality. We were shopping for a new sectional and dining set. Our sales person, Michelle R , was very friendly and helpful, and was very patient while my children were getting antsy! I also love that this is a family owned, local business. Very happy with our experience and our purchases.
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October 2023 by Tom Bystryk
Just bought a couple of mattress great place. We dealt with Michele, she was awesome. 1yr ago bought a recliner at the same place, from the same lady. Would definitely recommend the store, and our sales lady! (Michele)
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October 2023 by Jack Vaughan
Second time at Lake Effect Furniture and I’m glad we had the pleasure of working with Tyler again. Our couch ended up being a no fit but Tyler was able to help direct us to an amazing replacement not to mention we’re going to be able to get it in 4 days. Tyler’s always such a pleasure to deal with going above and beyond expectations.
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October 2023 by Lauren Yox
For my first time buying at lake effect, I can say I truly had a great experience. The staff is great I did not feel pressured to buy anything and they were there to answer any questions I had! Ryan H was the first to help me with my purchase of a new pillow for my neck and shoulder problems, I can’t wait to test it out!Would definitely recommend lake effect to my friends and family!
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September 2023 by annette cook
We had the best experience shopping for furniture at Lake Effect. Our salesman Ryan was outstanding. He gave us the chance to shop on our own and answered all our questions. We were never followed around and pressured to make a decision like the other furniture stores we visited. Ryan- Lake Effect is lucky to have you as a representative and we are lucky to have Lake Effect Furniture and Mattress! Thank You All.
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September 2023 by Clement Teganya
Vicky is an amazing lady, she deserves a raise. She spoke on our behalf in resolving any issue we had in purchasing our furniture. I would definitely recommend buying your furniture here with Vicky's help. She's off Thursdays and Fridays(in case you want to catch her). We are very satisfied with our queen bed we got for our son and we look forward to doing our business with lake effect in the future.ps: the manager is a nice guy.
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August 2023 by Kimberly Houseknecht
I recently purchased furniture from Lake Effect and couldn't be happier with the experience. Judy was extremely patient and helpful with a very non pushy sales approach which I love. Thank you for making my experience great!! The prices were fair and they have a great selection. I highly recommend!
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July 2023 by Deb Behlmaier
Michelle was great! She listened to what we wanted and found the perfect choices! No pressure which was nice. We will come back whenever we need furniture. And the prices were reasonable for the quality!
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July 2023 by Christa Vullo
We had an amazing experience at Lake Effect. Our salesperson, Michelle, was the best! Super friendly and had so much knowledge to answer any of our questions and concerns. The store has a huge selection and the complement of great customer service made it a great shopping experience! 5 stars!!!
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July 2023 by Tori Yox
A few weeks ago I visited this place with my father because he was in search of a Head Board. After looking at different options for a good bit of time we were approached by a polite salesmen named Ryan- Haseley. He did a great job of listening what we want and helped narrow our options down accordingly. With his help, we were able to purchase a head board and also a adjustable base that my father loves at an amazing price! Ryan did an excellent job at explaining in detail what the adjustable base can do for his health! We plan on coming back to buy a mattress in the future! Thank you Ryan!
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June 2023 by Sydney B.
I came to them after shopping at multiple places for a couch. I already was dealing with enough issues with Amazon for losing the couch I ordered and not saying anything until I contacted them personally. And something very similar happened with this company. I emailed them 3 1/3 weeks after I ordered a sectional to get a status update, even though they should be doing that at least once a week for their customers. When I called and asked they said it looks like you won't get it for another three weeks. I was guaranteed four weeks. So ultimately I have/will be waiting 7ish weeks or more for this piece of furniture. They asked me if I wanted to speak with a manager about picking out a different sectional that's in stock. I simply stated that this will be the last time I ever do business with them. Such a shame because they actually had nice stuff. However, they had terrible communication by having the customer reach out on a status update and never informing them personally that's it's going to take longer. Anyways don't shop here unless you want to wait double the amount of time promised.
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June 2023 by Kendra Ball
My boyfriend and I were searching for a modular couch for our oddly shaped living room, and every place we went to didn’t have anything that we liked/would work. We walked in, Jennifer greeted us, and told us the layout of the store. She let us look around and workout our dimensions which was refreshing compared to other furniture stores. When we found one we liked, (which also had a built in cup holder she showed us which my bf loved), we were sold. Jennifer was very communicative so when we were looking at fabrics she made sure to tell us she would be leaving for a dr app and we’d have Vicky helping us the rest of the way. Vicky was a life saver in helping us pick fabrics. My bf and I have very different tastes and her method of picking them out helped us to agree on one. I loved how many fabrics there are to choose from. The process was the least stressful my bf and I could hope for. I especially appreciated the fact that both of their names were on the sale sheet and not just one person getting credit for the sale. Working in retail myself, having both of them recognized and available for questions means a ton.
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June 2023 by Jessica S.
Do not waste your time. Just wanted to share a bad experience we had with Lake Effect Furniture & Mattress and save anyone from that place. Very pushy sales. Never telling you about a restocking fee or return policy until after you purchase. Managers don't return multiple phone calls. Return policies and details not mentioned anywhere including website. That is all. Take your business elsewhere. They will try anyway to make it look like it's not their fault. Not the way to do business.
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April 2023 by Leah Greco
Stopped at Lake Effect furniture today for the first time. Awesome showroom. Had great selection of items most of them in stock. Rob was a great help. Very down to earth, welcoming and informative. Made us feel like family. Will be back
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March 2023 by Sharon Guariglia
So my couch shopping took me to Lake Effect, first time at the store. A positive experience from the knowledgeable sales associate Michelle to a showroom filled with a wide variety of merchandise many items in stock. Michelle took the time to explain the craftsmanship of many pieces. She has extensive understanding of the furniture business. She heard our needs and guided us through the selections that would fill our requirements. As I was continuously changing my mind Michelle was patient, courteous and never once pressured me on a decision. I truly believe she wanted us to have a positive experience at Lake Effect as her top priority. I would recommend the store and certainly dealing with Michelle when you visit them. She is excellent at her job and very customer service driven.