-
January 2024 by Elizabeth Fuentes
Worse place ever they have only one cashier the line is more then 10 people and is the same all the time . If you don’t want to waste your time like me go to another bank .
-
September 2023 by Fallen
always some homeless person begging and its annoying and the bank does nothing
-
August 2023 by Maryam decor
I have to say, the customer service was really nice, did not had to wait, was helped immediately and they resolved my issue asap. It was also almost closing time too.
-
July 2023 by Terisa John
You can’t get in touch with anyone at this branch. Also the atm is not working! Not taking deposits ??♀️
-
June 2023 by Della Brown
Customer representatives actually hung up the phone on me. I cannot believe this. I’ve been banking with Citi for over 20 years and have to say Brentwood Citibank customer service has declined rapidly.. No more Pacheco and others it’s time for me and my family to move on. I did get through told the next rep I was hung up on she didn’t even acknowledge it.. I guess when they can always use the Karen clause to coverup the bad behavior there’s no more need for good service..
-
June 2023 by Mireya Hernandez
This branch deserves 0 stars, horrible customer service, they take advantage of the people with low levels of education. Instead of helping their customers they steal from them. WORSE CITIBANK BRANCH AND STAFF EVER !! Do not go there !!! Ps: managers are worse than the tellers!
-
March 2023 by Edwin Paz
Fix the parking lot to allow a better flow of traffic,Add another drive thru ATM, keep up with maintenance on the drive thru ATM. Do all this and this bank will be Amazing Other then that this bank is horrible, Citibank needs to look into this location,
-
January 2023 by Husnain Ijaz
Got in to the bank, signed in on the sheet too and waited 10 mins no one came to help me. Even though there was a employee available doing nothing. Then someone just comes and she takes her no appointment no sign in nothing just starts chatting with her!
-
January 2022 by MELISSA CHIRIBOGA
I went twice for a mailing issue on my card that I ordered online twice and never came in the mail. Explained this to them and brought every identification with me and still couldn’t get a card for my account. Very unsatisfied and not helpful. It’s bad enough that the mail agent isn’t doing their job but the service at Citibank isn’t helping my case.
-
August 2021 by Georgina R.
Terrible service , one day i walked in and the banker threw a bucket filled with baby powder all over me leaving me blind. I was so scared and the managers are rude as well, they just laughed at me while beating me baseball bats, 0/10 do not recommend
-
December 2020 by Byron Perez
(Translated by Google) Very bad experience at citi bank. Now very happy in Chase(Original)Muy mala experiemcia en citi bank. Ahora muy feliz en Chase
-
May 2020 by Leslie C.
This location is open for drive thru window service, which I guess good since most in the area are closed but they are slow as molasses and have the audacity to close for lunch without notifying those waiting and make people wait with no way to get out of the traffic jam. It's really poor service.
