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December 2023 by Rich S.
This is one of the cleanest rite aids I have seen. it's pretty big with good lighting. when I came in the worker said hi to me, and they had all the items I needed that were on sale
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December 2023 by Carla
They need better employees, the girl named Emely that was at the checkout was so rude.
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October 2023 by nelson pereira
Thos pharmacy is so unorganized it's patheticAlways runs out of your medication then you have to wait ,can you imagine running out of your diabetes meds or pain meds and having to suffer in pain till your medication comes in, and they never answer there phone, there rude,Just unprofessional all together, I'm switching pharmacy.
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September 2023 by Lilian Godinez
Worst pharmacy ever the people who work at the pharmacy are so rude .They saw me make a line to pick up medicine. I was there almost 10 MN. She couldn't said nothing it is close .She waited until my turn to said it is close .
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July 2023 by Olga Bolgar
Horrible service especially online I’ve tried calling several times during work hours and nobody answers and get sent straight to voice mail in addition to that the staff are rude when I’ve called in the past.
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March 2023 by Murtaza S.
Bad service lady who is cashier named chinu bad women b**** lady I complain on her but I did not get any updates from the manager
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February 2023 by Betty Tai
Rite aid brentwood store's manager Carlos is so nice.. Very helpful, friendly, patiently answer my questions. I will say this is my best shopping experience at drug store.
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December 2022 by Emmy Cordero
Horrible costumer service. I went for a booster appointment and they refused to give me the booster shot because I was the only one who came that day and they didn’t want to open a bottle of the shot, I even told them I would bring a family member because I went alone. They still denied me the shot. I needed the shot urgently for a college program and they were so apathetic. Never again.
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September 2022 by Lydian Feliciano
It’s unfortunate that I have been coming to this pharmacy for the past 20 years and how it has declined in customer service. You get notifications saying that prescription are filled, and on arrival you still have to wait 20-30 minutes for prescriptions to be filled. That and they’re very discriminatory/judgmental against certain medications . I had an ongoing problem picking up a certain medication that is very important to my well-being. Having to disclose my personal business, to then be told they need the doctor to give them a call. The doctor had to call a numerous times to explain the same thing a handful of times. Just to give them new insurance information took far more then what it should have. I was told to go to the third window when I had said information ready. When I went to the third window I was told to have a seat to then wait while they chatted away (sorry I so happen to come by and interrupt your conversation) . Then was asked if I had the information yet. I had it the minute I went to the third window like I was told to do when I had it. If you justifiably have an issue with them and their poor customer service they purposely inconvenience you the next time you come, if they remember you. It’s disappointing really. I don’t really want to switch being that it’s the closest pharmacy to my house but it’s becoming a little to much to bare. I’m tired of having the same issues with the same pharmacist. Malero was the name she gave me.
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July 2022 by Janette Zayas
Staff is kind & courteous. Management was receptive & helpful with a situation & I’m grateful.
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June 2022 by Ymem L
Horrible costumer service. I went for a booster appointment and they refused to give me the booster shot because I was the only one who came that day and they didn’t want to open a bottle of the shot, I even told them I would bring a family member because I went alone. They still denied me the shot. I needed the shot urgently for a college program and they were so apathetic. Never again.
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January 2022 by Danny K.
The Worst of The Worst!!! Everyone That Works Here is Misrable!!!! Don't Worry Though I Heard Rite Aid is Tanking They Will Be Going Out Of Bussiness Soon!!!!
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November 2021 by E R
They deserve "0" stars.... I was waiting a long time just to get vaccinated!?♀️Really bad customer service.... The Pharmacist (with color contact lenses) was very rude and the person at the dropping area (which I don't know her position) kept ignoring me when I asked her questions!!At least the nurse was very nice!***UPDATE:I Emailed them with my complaint. Email didn't go through.?♀️
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October 2021 by lucero rodriguez
Calling from the Doctors office to get help with a patient's prescription and I've spent over 2 hours being transferred and never spoke to anyone. This is the absolute worse pharmacy I have ever had to deal with. Most of my working day was spent on hold.
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October 2021 by Shanna Williams
I am very disappointed that your store manager (his name began with an IM, then there was a Y and a Z somewhere in there as well - sorry, I'd typed it on my phone but didn't save it.) did not honor an online price for an item that was on RITE AID'S website. Especially since I created an online account and drove nearly 4 miles, passing CVS and my tried and true Walgreens.