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December 2023 by Dan F.
Started with having an appt on day one. Showed up from over an hour away and the salesman and truck were not there. Salesman scheduled the appt on his day off. Ended up getting dropped off at their sister store with a different salesman to look at the truck to find the truck wouldn't start. The salesman and I tried for awhile to jump it with a pack and then had to wait even longer for someone to come pick us up and bring us back to Brewster. Came back the next day with no apology except from the salesman I had the day before , just a low ball offer on my trade including $1500 taken off for tires "even those there's meat on your tires and it passes inspection but the next customer is going to want new tires". Tires are perfectly fine, i'm not responsible for paying for your next customers tires. They also install lojack in every vehicle in case of theft on the lot. They give you the option of paying $700 to keep it or paying $200 for an hour of service to remove the option they installed! They need to find a new ringmaster at this circus! Save yourself the time and aggravation and keep driving past there!
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September 2023 by Renee Donow
"SUPER SHEA" .End of June started a new lease with an Edge. Asked for floor mats when we went to pick up the car, there were no floor mats. SUPER SHEA said they would send them to us. After a month we asked where the mats are, SUPER SHEA said they were sent. Asked for the tracking info,we were told there was no tracking. Odd. Don't know any shipping company that does not track l. Asked if they could arrange for us to pickup the mats at an alternate Ford dealership near us(moved). Again, SUPER SHEA said she would look into it.Never heard from her.SUPER SHEA makes promises does not follow through. SUPER SHEA not so super.
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September 2023 by Renee D.
Super SheaNot sure where the nickname came from, but promises made are not promises kept. Leased a Ford Edge back at the end of June. Right before an out of state move. For some reason, the dealership had no floor mats. Requested them, went to pick up low and behold no floor mats.Super Shea promised they would be mailed to our new address. After approximately 1 month no mats. Contacted Super Shea again. Claimed they were sent. Asked to check tracking. Was told there was no tracking. Curious to know which shipping company does not provide tracking. After a couple weeks asked if she could contact a Ford dealership near our new home and we could pick them up. Super Shea said she would look into it.Now., 2 and a half months later we have no mats, no refund to purchase on our own, Been lied to. (Customer beware) Shea is not so Super
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August 2023 by Joe Z.
So we're here at Brewster Ford getting a second car my car I purchased a couple of months ago the eco-sport fiancé is now going for the Ford bronco sport looks very pretty and he worked out a lot of deals which is nice. so Tim from Brewster Ford. Great job. Thank you.
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August 2023 by Christopher P.
We purchased a car through brewster Ford a couple weeks ago.If your looking for good customer service after your purchase save yourself the time and look elsewhere. You won't find it here. A few hours after taking a vehicle home, we noticed one of the key fobs wasn't working. I then put in a new battery but it still was not working. We called Brewster Ford and spoke to someone in service. They said we would have to bring the fob in to get reprogrammed to the car. However, they were going to charge us $200 to do it. We then called the manager Mike who sold us the car and let him know that the fob they gave us wasn't working and we were instructed to get the fob reprogrammed. We told him that we were also told we had to pay $200. He then said well most used cars don't come with 2 fobs anyway. We said well you sold us the car with 2 fobs, if one didn't work then you should have only given us 1 fob and not sold it as 2. He then pulled up are deal agreement and told us because we got such a good deal, they can't reprogram it for us and we would have to pay. I mean come on seriously? So we are being penalized for a sale they agreed to. We expressed our frustration and Mike informed us he would speak to the owner and get back to us. We never heard back. We called again the next day and left a voice mail. It's been a couple weeks and never heard back and continued to call and leave a voice mail. Only thing that salvaged a star was our sales person Matthew was actually great, easy to contact, and straightforward. If you end up purchasing a car through here we hope they provide you with better service then that which was shown to us. We felt the need to share our experience.
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July 2023 by Nancy M.
I just bought an Escape Hybrid here. Matthew was most helpful and patient. Every step of the process was easy. He was open and transparent at every step. I highly recommend him and the dealership.
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April 2023 by C M.
Charging over $10k over MSRP for a vehicle that just barely scratches $30k MSRP and then magically becomes $45K when you ask the real price. To bad Ford doesn't hold these stealerships accountable. Good luck keeping customers long term if all you do is rip them off. Also, don't believe any of the prices they put on their website. It is just to get you into the dealership where they apply their "market adjustment"
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January 2023 by bruce ewen
Left my car at Brewster Ford for 3 days and they were unable to resolve a recall issue re: battery contactor weld issue. I would NOT recommend this dealer under any circumstances unless you don't need your car.
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December 2022 by Laurence Cote
Not the closest Ford dealer to me. I go there because I think they are more honest and fair
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August 2022 by Lilly M.
The service gets better and better!! A special thanks to Eddy, he always strives to keep a customer happy!!
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August 2022 by Jennifer A.
This place is the absolute worst!! Since I got my car I have nothing but problems and today stopped in for them to look at the exhaust that's broken and trunk latch won't work, they opened trunk it won't close and then said we closing g and roped my trunk closed, light won't shut off battery's gonna die and rain will get car soaked, it's not even 2 yrs old and saying trunk not covered, waited 3 weeks for service only to be told no loaner I work buttheads!! Then told to come on Sat oh sorry no techs on Sat in Aug now this!!! Disgusting!!!
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August 2022 by Steve E.
I had my 2021 F150 into Brewster Ford 4 times for different alerts that I was receiving. Some of them were pretty serious. I had camera faults that were shutting off my pre collision alert system. 2 Times the truck battery appeared to be completly dead and wouldn't accept a jump. It had to be towed twice. Although Brewster could see the codes popping up in history my service advisor told me that unless the pop ups occurred while the technician was driving, Ford won't reimburse them. The parking lot at Brewster is terrible. The lot is too small for the amount of business that they do. Trucks and cars everywhere parked on top of each other. They managed to damage one of my wheels on my truck and they agreed with Ford (who I complained to) that they would go half on a new wheel. I called 3 times and they never ordered the wheel. That is not cool.After the 2nd tow I decided to change dealerships. I went to Shaker Family Ford in Brewster. The service advisor there recognized me, she use to work at Brewster Ford. I have videos and pictures on many different faults that came up on the truck screen. As a matter of fact I showed them my alerts from Ford pass. I had 109 of them. That's right 109 alerts with most of them confined to 3 different problems. The story is that Ford had TSB's for every fault. They didn't replace any parts, they just uploaded software. One fix took 6 hours to upload. They had the truck for 7 days and they put me in a brand new Navigator for those 7 days. I felt like a valued customer for the first time in a long time.I have only had the truck back for 3 days and so far so good. The customer care and professionalism at my new Ford dealer shows how bad my old dealer was.On another subject, Brewster had a Ford Bronco on the lot that I was very interested (Nov of 2021). It was $15,000 over MSRP. I told the salesman that was not a good business practice and that was no way to treat an existing customer. I was told, not a problem, someone else will buy it and I am sure that he was right. That still doesn't make it right and even Ford frowns on that practice.
