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November 2023 by Kevin Lam
I come here for routine check ups with Dr. T. Friendly staff, great doctor - no big issues so far.
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July 2023 by Juan O.
On Monday July 3rd, I called Optum Customer Service to confirm the operating hours for the lab at this location. I was advised the hours were 0830-1700. So I fasted the 8 hours earlier (July 4th) to be at the location NLT 0830. I arrived at 0832 to be told there was no lab hours today. Why don't I go to the Carmel location. Which would have been another 20 minute drive. I told them no, I have to go back to work. They then said oh you would have to come back tomorrow. So no one from this location advised ANYONE that there would be no lab today? It seems they never advised anyone and the main scheduling number claims the same thing. Again, patient customer service is horrible at Optum and this is just another case of it. I have plenty of time to waste attempting to get bloodwork drawn for an appointment.
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July 2023 by Linda Puiatti
So tired of staying on hold. The constant phone music on hold now gives me anxiety from memories of scary test results and listening to the music just reminds me of terrible past experiences.
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May 2023 by D
They used to be great years ago but got too big . I am currently looking to leave and find another practice I don't want to leave my doctor but they are too expensive my Insurance company shows me what they are being billed ,they are the highest in my area and they book appointments months out for specialty's not to mention you have to wait on hold for 10 minutes listening to a annoying recording only to get a message asking if I would like a call back or keep holding. I've been a patient there for over 24 yrs since they days of them calling themselves Mount Kisco medical, then Caremount now Optum gets worse with every corporate company that buys them ...going to start looking for care in Connecticut I live on the border on NYS CT. I've had enough too much Corporate at Optum healthcare ...the two don't mix well . Extremely unhappy with them.
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February 2023 by James C.
Make sure you ask a lot of questions about the total costs of any surgical procedure. I was told I would have to pay $1600 per eye for premium lenses I opted for in cataract surgery. Medicare would cover costs normally associated with standard lenses. What they didn't tell me was the surgical facility in Yorktown was going to add in another 900 dollars per eye. That facility called a week before my scheduled first surgery to give me the news. If you're going to use a surgical facility for a procedure you should be able to tell your patients the total cost involved and not surprise them with some balloon payment a week before surgery. Very disappointed. I had a similar experience years before with an operation a Caremount doctor scheduled for a surgical facility in Mount Kisco.
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January 2023 by Jenna Nielson
Terrible place to go! Highly recommend to go to Danbury instead
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November 2022 by James J.
Terrible voice response system. Lacks concern for patients. They gotten too big. Trying to return doctors call,keep getting voice response.
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September 2022 by Michael Schek
Here we are, back it again! Ran out of medicine because the doctor gave me exactly enough to last me until my visit. Told him, he said "Ok, I'll renew it" and here we are days later, withdrawal symptoms to boot, calling this horrible office to ask why my doctor hasn't sent in the prescription yet. Any time someone answers, they always tell me they'll reach out and ask what's up, and usually it ends there and I never hear back until I call again. Repeat this process over 4-5 days until the prescription actually gets sent in.0/10, would press charges for malpractice and causing unnecessary suffering to their patients when telling them their prescriptions would be renewed.Do not trust these people for critical medicine.Edit: So, got a call from my nurses doctor today. The reason why I didn't get my prescription renewed and had to deal with Withdrawal for days? He forgot to hit the "submit" button when sending in the renewal, and it took a whole day of me calling before someone figured it out. Don't go for Dr. Tocidlowski or really anyone Caremount, they won't do anything until you threaten malpractice.
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July 2022 by Maria T.
Every time I need to call to verify information about my fathers appointments this is the time I need to wait or longer for someone to answer.
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January 2021 by Aura Ocampo
Very safe and attentive staff, doctor Nilo Herrera and his nurses, are kind and very nice.
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December 2018 by Kristi N.
I absolutely love the doctors and staff here. They're phenomenal, personable and are great at what they do. But it's gone completely downhill and I'm going to change from the practice. It's such a shame to see so many mistakes happen because there isn't enough staff to handle the load.
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September 2017 by Pj P.
Well after they changed from a nice small town doctors office to what ever they claim to be now it was a great doctors office. Let me begin by saying my primary actual doctor I haven't seen in I don't know how long. I haven't seen an actual doctor in years. Then when they can't get you in they tell you to go to urgent care which we all know is a joke!!!! at this point I have been forced to seek doctors at other places. My biggest complaint is they never can make time to see you when you are sick yet the waiting room is completely empty and everyone is just chatting away together. I'm honestly sad at the fact I have been going to this "group" since I was a child and it was great friendly doctors always made time for me etc.. now between the overcharging on the bills to no time to see anyone... I feel like the staff here can't be bothered and they act like they are doing me a favor, well you will no longer be getting my insurance money, or my copays. I wish you could go back to being a small town doctors office that actually cared about its patients instead of tying people up on hold to the point of frustration so they hang up and listen we know the waiting room is empty so let's quit the busy act and get it together for the other people that have more faith in you than I do