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November 2023 by Jackie W.
Hi Neighbors I need to share my experience w. the worst business I have ever dealt w. And I mean in every aspect they conduct business! Towing, storage, auto repair shop I had 1 nightmare after another...Don's Towing in Brewster,NY !! If ur in an accident & the PD call's Don's Towing, tell them u prefer to push the car home, call me I will do it !! I don't know if I start w. Don himself or Nadine the secretary!! But both r scammers !! We were in our 1st car accident ! PD called Don's towing on a Sat 2pm! Don comes tells us where the cars going! No questions asked, here's his card! I ask "wait can u bring it home 1st I have groceries in the back?"He says "No I don't think so" I said "But how am I to get my things out of the car?" He says "WE have to find a ride to his towing yard, & unload there!" So we do, while there we explained to him how the accident happened, we only have liability insurance on a 10 year old car & how we Thought we weren't at fault! (we were crashed into while taking a left hand turn! Don says "YES that's definitely not ur fault ! The other cars liable for the accident, they hit you & we have adjusters here at the tow yard everyday so ur going to be taken care of immediately by the insurance company!! (All lies) Well that's a relief to hear a company that deals w. These situations everyday say "we will be taken care bc adjusters are at their yard EVERYDAY! Thank u, oh kind lying buns Don! Adjusters don't just sit in tow yards all day! But idk that! An adjuster gets called to a tow yard! How foolish am I !! Monday comes Nadine has a paper for us to sign $100.00 a day + towing fee! I ask her "when is the adjuster going to take a look at our car!" Her answer "as soon as u have the police report, but don't worry about this $100.00 a day storage fee +towing charge, bc the other cars insurance is going to pay for this bill !!" My response "I heard when in a car accident ur suppose to mitigate the damages& expenses" her: "that's only if u were at fault & u have to pay, meaning ur insurance companies responsible!" Nadine & I went back and forth w. Her saying don't worry about it & I am saying but I heard ur suppose to mitigate ur charges!! Over & Over for 10 mins !! So I ask" what if they don't accept responsibility?, Then that'll be our bill to pay!" Nadine's response "don't worry about it Don will take care of you", u wouldn't have to pay that, he'll look Out for u!" Biggest LIE , nope bc everything they both said were BIG lies! We leave, after hearing don't worry Don will take care of u!! Day after Day waiting for the police report !Carmel Police says it may take up 2 weeks. The car sits at Don's until the day I need our plates for the new car !! We get told we cannot get the plates bc the adjuster hasn't come out yet! Well wait , you said they r here every day. Why hasn't it happened yet? Nadine says bc you guys haven't gotten the police report yet, my response "how can we get a police report if it's not ready !! Nadine: you have to make a claim against the other car, u need the report so u know what insurance company to make the claim against! So stupidly we leave Friday no adjuster, can't call their insurance company bc the PD didn't give us that info , when we went to exchange information I had a picture of everything except the insurance card I remember the PO got pulled away by a 2nd officer w. The card in his hand & I took the pic of some info w/o the insurance card !!Monday we call our insurance company explain everything that's going on. And how we need the plates for the new car !! He tells us the way to get our plates we have to pay Don $ 3,000 towing & storage bill & get reimbursed by the other insurance company Never did we make a claim bc our insurance agent says the police report th
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July 2023 by Kaelana Dauber
AJ is awesome! We were stuck in a really tough situation and he was so helpful! Give this wonderful man a raise! We love him!
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June 2023 by John Urresta
Mark, the driver was awesome, he was very helpful and even waited with my wife until I arrived to pick her up. Don's was very responsive and responsible with my vehicle. Overall an excellent experience. Most of all, Mark is a great guy who really goes out of his way to take care of customers.Service: Car towing
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June 2023 by Dot C.
Our car had a flat on Interstate 84 in Brewster, NY. We called AAA and this very pleasant man named Kevin came to our rescue!!! He couldn't have been more accommodating. First thing he said was we'll get on the rd. again in 5 min.! Well, actually 15 but who cared at that point. After AAA flubbed up our location, Kevin arrived and we knew we'd be on our way. Sorry you don't have a website but I hope people will see this as Kevin was the best!!!!Dot C. - NH
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April 2023 by Kreshnik Jusufi
**Another Complaint about MARK E just like the review from Robert below me**My pick up truck broke down in Ridgefield CT and would not turn on at my parents house and I called AAA. They sent Mark E from Don's Automotive to tow it.I immediately sense a smug attitude from him but don't pay him any mind and still treat him with respect. He proceeds to claim there is nothing wrong with the truck, i let him try to turn it on and it does not turn on. Rather than accept he was wrong, he tells his boss, Don, on the phone that Ia. Don't have registration, when I clearly didb. Made up a lie that I am selling this truck for 11 grand to someone?? (I was not selling it and btw it's a 04 tacoma with 200k miles worth about 4-5k so I wish I could get 11k!)c. Lied that I did not have a front license plate (I showed it to him and it was in my passenger seat)d. Lied and said the truck was working fineHe then left with a smile on his face saying he can't take this truck. I got stuck at my parents house for 4 hours on the phone with AAA who at first said they were not able to send anyone else because they told me Don's Auto said I was selling my truck. Finally I was able to prove I was not selling it and Don's Auto and Mark E were lying and finally they sent me someone the next morning from a different garage.
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January 2023 by Joe G.
My car needed it's annual NYS inspection and having had a bad experience down the road I decided to try this establishment. From my first contact with a phone call everything was very smooth and easy . The inspection was thorough and speedy. Everyone in this business treated me with courtesy and respect and explained everything. I will definitely use these people for all my automotive needs.
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December 2022 by Robert Doyle
My daughters car broke down Sunday, December 18th 2022.All of her antifreeze leaked out of her car. I called AAA for a tow and they sent Mark E. from Don's. Mark was rude and asked me what was wrong with the car. I told him and then he started the car and drove it onto the flatbed. I was extremely upset because there was no antifreeze in the car. He gave me a smug condescending smile and said that I obviously don't know how cars work. I’m pretty sure that he drove it off the flatbed also but I wasn’t there. You are no longer allowed to drive with the tow truck driver. I will file a formal complaint with AAA tomorrow morning but recommend that you don't have your car towed by Don’s. A very bad experience.I respect your support of your employees. It’s all about attitude and Mark E. Had a bad one. I treated him the way he treated me. If he had been nice and explained why he was going to start the car I wouldn’t have been upset. He didn’t. He told me that I must not understand how cars work. I do and I assumed that there would be engine damage. I had the car towed to a mechanic today and the tow truck driver would not start the car because he didn’t want to damage the engine or make it worse if there was already damage. He told me that is how his company does business. I respect that. He was nice and I treated him nicely. I will be filing a formal complaint with AAA. Merry Christmas
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December 2022 by Eileen Kile
Had two tires blow out and Mark was there quickly and was very professional. Thank you for your quick serviceService: Special vehicle towing
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December 2022 by Robert D.
My daughters car broke down Sunday, December 18th 2022. All of her antifreeze leaked out of her car. I called AAA for a tow and they sent Mark E. from Don's. Mark was rude and asked me what was wrong with the car. I told him and then he started the car and drove it onto the flatbed. I was extremely upset because there was no antifreeze in the car. He gave me a smug condescending smile and said that I obviously don't know how cars work. I'm also sure that he drove it off the flatbed also but I wasn't there. We are mo longer allowed to get a ride home from the tow truck driver.I will file a formal complaint with AAA tomorrow morning but recommend that you don't have your car towed by Don's. A very bad experience.
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November 2022 by Jason Hehman
Had a tire blow out this morning and called AAA for assistance. Vishnu from Don's was amazing. Got to me promptly. Great attitude from the moment he said hello and was unfazed by a couple of the snags he hit trying to get me going again. Total pro. Made what was an otherwise difficult start to the morning quite a bit better.Service: Tire change
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September 2022 by Taurean
Beautiful night to take the motorcycles out until mine left me stranded on the side of the road. My Wife was riding her bike & we pulled over to call AAA. I was extremely concerned if the tow truck driver who'd be towing my 2022 Bike would be careful with my new bike. A.J showed up and was SUPER AWESOME from getting my bike on the flat bed, strapping it down carefully to delivering it Into my driveway, he was attentive, patient, and made me feel comfortable about the task. Guys like this are sooo hard to find. A.J you rock for the amazing job you did. THANK YOU! ??
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September 2022 by Gabe Wilson
Your driver driving on 123 this deep at 9:54 AM. Is Driving with all of his circus lights on he has his Ambers. An illegal white forward facing grill lights. It is extremely dangerous to drive around with your beacon lamps on. It is extremely dangerous to drive around with your beacon lights on. It is also only lawful to illuminate your beacon in New York State when loading and unloading a vehicle. As soon as the vehicle is in motion the beacon lights must be turned off. We are working with the police to give tickets up in northern Westchester and Putnam. Lower Westchester they write tickets like you wouldn’t believe. To people driving around with their beacons on. Please forward this to your training supervisor. And I have that operator retrained and re-certified.
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August 2022 by Adam Kearns
They are a great place to get your car repaired. They take care of my child's car and that is something I take seriously
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July 2022 by Edward Snyder
Been bringing my van to this shop since 2010.Don was great and now Mike is just as spectacular.They do excellent work. Clearly explain what the problems are and fix them right.Services: Auto engine diagnostic
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July 2022 by paul harmon
The shop did a great job on my Toyota SUV that got rear ended by a tractor trailer. The car looks like new and they were responsive during the entire time with backordered parts, the insurance company and corporate leasing.
