-
December 2023 by Joey C.
Terrible customer service wouldn't come here for anything you cant do alone Really nasty staff
-
December 2022 by Mark O.
Always find what I need. And several people ask if I need help finding something. Been going here for years.
-
October 2022 by Christy D.
A few weeks ago, I purchased an animatronic Halloween witch that didn't fully work out of the box. The box directs you to contact Home Accents, which provided very poor customer service and a low quality product. Parts are 3 weeks in back order. Answers to email are barely literate and turn around time to answer an email is over a week and that is with me following up. Yesterday, I purchased a new Rheem hot water heater and as it was being installed, it was discovered to be leaking. Again, you contact the company and they give you terrible service. I called back 10 times before I finally didn't get disconnected. So a plumber will be paid to install it twice. I couldn't square way with Rheem so back to Home Depot with a new but leaking product. Hours wasted.
-
May 2022 by Jimmy B.
Based on the 10 years I've lived here and spent endless money at this place. In addition, the curbside pickup is horrible at this location. If you order something online do not expect to pick it up that day. Multiple orders I've placed have been an ordeal. It is also a bad idea to let them pick out your lumber. Every board is warped and unusable.
-
April 2022 by Patricia C.
No matter when I go into this store there are never enough people working. I. Been waiting for someone in the paint department for over 20 minutes. Even after notifying customer service still no one working the counter. I've been Lowes in Yorktown and they have multiple people working in every department. This is a disgrace. Looks like I'll be shopping in Lowes from now on.
-
December 2021 by Tim W.
Not enough people at Check out - wait in line was too long. You should not need two people to monitor self check out - instead have one of them at a register actually checking people out.There are also too many products made in China - I want and will pay for American made -
-
December 2021 by Better B.
Useless. Did an an order for tiles. One box short on delivery. HD gave ME the phone number to the vendor and told ME to tell them to find/send a missing box. Vendor never answered the number. Then HD told me they'd "try" to tell their vendor to send the missing box. No update calls from HD with status. Then they told me to call, EVERYDAY at 5 am when they processed deliveries, to see if they came in. Weeks later, I got my missing tiles. When we finally started the project, HD or the vendor, had sent the wrong color for the trim pieces. We just went with it because HD was too much of a failure to waste more time with. Three calls to the general manager, none returned. Never went back.
-
November 2021 by Felipe U.
My "question" I asked Home Depit was removed because "it was unlikely to bring positive dialogue ". Just was asking why they say no bags, when they did a d make the tellers say they have none? Still, today, refusing to supply small parts bags. I'll buy all my lumber and then have stick all the screws and speciality bits (6) in my pockets.. Why would a manager consciously put this policy in place? It's been so long, that at this point it must be planned. But, IF you forget ur small parts bag at home, look around behind the tills before u checkout. That's where the bags are hidden, I guess they only give them to as***les who complain. If I are nice, walk out like a shoplifter.
-
October 2021 by Kevin M.
I've had it with this Home Depot... worst staff of any location!I came in a few months ago, and made some returns. For some unknown reason customer service desk employee was super annoyed. Halfway through my return he looked at my receipt which was from the fishkill location and said, next time take this stuff back to fishkill (in a nasty tone). I said "excuse me? Am I not allowed to return home depot items to other locations?" He just gave me a dirty look, and finished my return. - Uncalled for...Last week I came in as they were training new employees at the front door. I walked in, and had trouble finding an item I saw online. I went back up to the front where 3 employees were standing to ask if they could look up the item by number. The trainer (a black male) was so snotty and said, "you can look it up on your phone" - this while he was holding the home depot hand-held scanner... I told him that I do not get good service inside their building, and again I asked if he would look on the home depot store scanner. His response? "I don't know how, you can do it on your cell"... how can you be training new employees while you do not know how to do your job properly? Oddly a woman who was getting off her shift saw what was happening and showed him how to look up the item with his system. As she was doing this he said at least two times "you know you could have done this on your phone" - nice customer service!The last straw was a few days later. I came in to purchase a halloween holiday decoration. Online said one in stock. When I arrived the one they had was the floor model. When I asked to purchase it, the employee said they would sell it but I they needed the managers permission. Home depot already began switching over to Xmas decorations at this point and employees said no more Halloween would be coming in. The manager rudely came up to me and asked if I requested him. I asked to purchase the floor model and he said abruptly said "no", he would not sell it. Claiming he needed it to display to other customers. I asked him if more were due in or if I was able to order one, again he said "no". This turned into a bit of an argument since I knew no more halloween decorations were coming in so it was pointless to have a floor model for a non-stocked item. We went back and forth for a bit, and instead of helping me find another home depot which would have it he, like the other employee told me to look it up online... I eventually called Poughkeepsie who had one floor model in stock as well - they gladly sold it to me and even took 10% off. To say Brewster's staff is bad is an under statement. Most are just rude, and dismissive. I am a pro member and shop at home depots all over the area. Brewster is by far the absolute worst and I will now avoid this store any chance I can get. You have been warned.
-
October 2021 by Allen K.
This Home Depot in Brewster, NY is straight up the worst. Worse than any in NYC. Management from the top down are rude and do not care. I cannot believe the customer service I received here. Store manager, Rich, chooses to argue and talk down to you, and would rather give you a refund than provide a you with a solution.
-
October 2020 by Luis Regalado
I bought a garden rake couple months ago in Home Depot in Cortland NY.\ It broke on me so I try to return it .\ The \\\"manager\\\" was very rude and not only didn't offer me anything in exchange but she turn her back on me and walk away\ Very, very unpleasant lady. Not planing on shopping at this location any longer\ I try to re
-
October 2020 by Eric K.
Beware of scam pricing on mums. They are putting size 8 moms into size 9 pots. Just slipping the smaller pot into the larger higher priced pot. Root ball is smaller size, not repotted. You won't notice until you get them home to plant. Pretty poor, Home Depot!! Brewster NY store. Probably others too.
-
September 2020 by R. S.
The worst customer service, particularly in the garden center. Practically had to beg someone to assist me with lifting and stacking 10 30lb bags of manure and when I asked if they could assist with getting them into the car, they said to ask at the register. The cashier (no line to contend with) could/would not help and sort of waived me off and said that there were people in the lot that would help. There were not. I walked around aimlessly until another customer came by and asked if he could help...an older gentleman. He lifted one bag and I did the rest...I am well over 60 myself. This is the 3rd consecutive time a customer, not a staffer has provided assistance with heavy lifting. Also, I observed that several sales associates outside were not wearing masks. Sales associates in the store seem to be more occupied with looking at their devices or talking to each other rather than making eye contact and actually helping one find the items needed. Isles in some cases were blocked with inventory for restocking, making it difficult to navigate a social distance from other customers. I am always glad for the 20 minute return drive to my home so I can regain my positive mood after my maddening customer experience at this Home Depot. How about management get outside and experience what your customers are seeing and experiencing? As for me, I am done and won't be going back. I'd rather give my business to a smaller, family run garden center or hardware store where customers are valued. It's worth paying up for that.
-
July 2020 by Arnie S.
Even though mask wearing is required by Company policy and state law, many Home Depot employees either do not have their masks on or do not fully cover their mouth and nose. I like this store and would greatly prefer they correctly wear their masks for the safety of all
-
June 2020 by Deborah W.
We had to go to Home Depot in Southeast today-not sure what is happening here but for the second time in as many weeks I am shocked by the behavior and actions of some employees -this included multiple employees standing in groups( distance -middle of aisles) , one young employee running up the aisle laughing and yelling to his colleagues about an incident - a young lady stocking shelves talking about how much this was going to suck, a young man entertaining a small group of his friends in the middle of the aisle ,the security guy at the exit door on his phone and the final straw,a young man stocking toilet seats who pushed his way between my husband and the shelves -not a word We have been going to this store for many years-I understand that we are in the midst of a pandemic but does that mean that expectations and customer service go out the door???
