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October 2023 by Greg Morehead
I had thought getting a pool would be a lot of work and hassle, but the amazing staff at Schech's made it so simple for us to maintain for the past few years. Always appreciated their customer service and caring attitude.
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September 2023 by Susan Smith
Schech's has taken care of our above-ground pool since it was installed years ago. Well worth the cost of paying for the service. We didn't want something else we have to take care of. The pool was where we relaxed, or the kids or dogs played. Schech's people are professional, friendly, accommodating and trustworthy. So glad we found them.
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August 2023 by joe mallozzi
Typical pool store with free water testing. Disappointed with no prices listed on products in the store
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July 2023 by Jay Walpole
Great staff and my go to place to take care of my pool and hot tub. Nice people to do business with.
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October 2022 by Tyler Cuddeback
Great place they've helped my family out for years we've been going through them and the customer service is amazing.
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September 2022 by A C.
I have dealt with other pool supply companies none compares to the employees cheerful demeanor of this location, especially Tim Johnston. He was informative and insightful with different pool supply questions and many products in store. We look forward in working with him next summer! Thanks again Tim!
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July 2022 by Bill E.
Nice people who work in the chemical department testing water. The service department is a nightmare and basically destroyed many parts of my pool and didn't take any responsibility for it. I ordered a $5,000.00 pool cover in July of 2021. I called in October and the person I dealt with had quit and they lost my order. The cover was not installed until after Christmas. I had also hired them to close down the pool where they broke several jets in my spa and didn't say anything. They did not blow out the lines properly as well. When I opened the pool cover in April the water level was way down and there was about 6" of leaves in the bottom because they didn't put the pool cover on until December. First they said they would charge me $148.00 an hour to clean out the leaves! I complained to the owner and they sent someone out a few times to get some of the leaves out. They said it was not their problem to clean the pool. I vacuumed for about 6 hours to get the leaves out. They sent someone over to look at the leak and said it was in the return line and was not there problem and wanted me to pay the diver for the examination!!. I called in another company to find the leak and they found that when they installed the pool cover that Schechs put the anchor pipes right through the return line in 2 places. It cost me several thousand dollars to repair this leak and my pool terrace. They refused to fix the spa jets as well. The service guys are inexperienced and clueless. The company I hired to fix their mess couldn't believe what they saw. I would not hire them to fill my baby pool.
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June 2022 by Melissa K.
The absolute worst customer service I have ever received in my life. We called to have our pool opened and cleaned swim ready. After speaking with owner who just happen to pick up the phone when I called, we made the appointment. Carter came to take off the cover and get the filter set up. First, they went to the wrong house and opened my neighbor's pool. I should have known then that this was going to be a nightmare. After a few days I didn't see anyone else come to vacuum and clean the bottom, so I called again. The first women I spoke with told me I was only down for an opening. I explained the situation and she looked it up and said that strange because the last person I spoke with was the owner. If that was my business, I would be concerned that my staff is even telling customers that, how embarrassing. Then we made the appointment AGAIN, to have them come out and clean. Alex who came out was great. They brought their own equipment and the pool looked great. The chemicals needed some time to clear up the water but overall looked good. After a few days we asked for another vacuum as there was still some dirt on the bottom, which is normal after you open a pool. Well, this is where is really gets good. Deena, who came out scooped a handful of leaves out of the bottom and dumped some chemicals into the pool. She was here for a total of 20 minutes. I was charged an additional $139 for a vacuum. She didn't even use the vacuum. In addition, she broke my garden lights, left chemical residue on my driveway that did not completely wash off and I watched her pull up and out of my drive going very fast. I received the bill in the mail days later and saw I was charged for the two vacuums. I think it strange that as a company completing services at people homes that they don't come to the door and asked for a receipt or something to be signed. So, I called to asked why I was being charged so much for someone to scoop a handful of leaves. I don't know her name, but she was very rude. In a condescending rude tone, she asked me how I know it was a handful of leaves and I said I was home and watched what she did as I was home. She then told me that she probably charged me for a vacuum because if it was just some leaves then it would have been a service call which is even more money. The fact that this was the logic was what really bothered me the most. I have no problem paying for the services I received and the chemical. But its not right to charge someone for services not completed in addition to breaking someone's personal property. I typically don't write review; I just wont use them again but I think people should be aware so this doesn't happen to them. Make sure you check your property after they leave, even where they park!
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June 2022 by Nina W.
I can't actually speak to the quality of service, as we never got that far, but will share my experience. We moved up to Carmel this past spring - the previous owner of our house had tried for weeks to set up a cleaning, but couldn't get anyone to respond, so they purchased a gift certificate from Schech's for the cost of opening the pool and gave it to us when we closed on the house. My husband called several times and tried to get someone from Schech's service to commit to an appointment. After receiving no reply, he made a trip to the store in person. The salespeople said they would communicate with service, but we never received a reply. I finally sent an email to the website to see if anyone would reply, and received a response from Barbara Schech-Freer. I replied that we had a gift certificate and were extremely flexible on which date the opening would take place, only asking that they put us on the schedule as soon as possible. A week went by with no response, so I emailed a final time to ask for the cash value of the gift certificate, since we were forced to go elsewhere to have the pool opened. No reply to my second email was ever received. I understand that it's a very busy time of year for the business, but it shouldn't be this challenging to receive a simple reply. If they had told us they weren't able to take us on as a client, I would have understood and not written this review. To completely ignore us this way speaks volumes about the importance they place on customer service, and so I suppose it's just as well we signed a contract with Strongman Pool Service instead. Strongman's team is prompt, thorough, reliable, and reasonable. They send us an email with a photo of our pool after every service call, along with detailed notes about what was done and results for each water test. If you own a pool in Carmel, you have options other than Schech's. Based on my experience, I highly recommend you explore those other options.
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May 2022 by Michael Daflos
Nice place, friendly and helpful people. Has everything you need.
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March 2022 by Jill Terhune
I get my hot tub water tested at Schechs Pool and spa. The staff are very helpful and friendly.
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November 2021 by Maureen J.
We have been satisfied Schech customers for 27+ years - Schech's continues to maintain strong roots in our local community - This small business is extremely committed to quality service - Congrats to Barbara & her staff on keeping us coming back as loyal Schech customers!
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October 2021 by Cecile Walsh
The staff is always courteous and helpful. My pool was installed by the Schech's in the early 1970s and it is still going strong because of the extraordinary help they have given me over the years. Wonderful family run business wouldn't go anywhere else!
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September 2021 by Elizabeth Carson -Tompkins
For 10 years, Schech opens , maintains, vacs and closes my heated, salt water pool. They are thorough, dedicated and knowledgeable. I have them close the pool in mid Sept, treat my pool in Nov and then open it in mid April. The office workers, the owner, sales people, and the pool workers do a great job. I switched from chlorine to salt water in 2011 and the water and maintenance of it weekly is so easy. It’s not cheap to own a pool, but it’s a great staycation for my family. So worth it. Thank you , Schech for years of reliable service.
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June 2021 by HYDRA
this is, by far, the best place to go to if you want to find out what is wrong with your pool, how to clean your pool, poll toys, chemicals for cleaning your pool, replacement parts, and décor for your patio.
