-
November 2023 by Joshua Bederson
I had a very bad experience with this place. The proprietor grilled me intrusively, commented on my biking habits, and then when I tried to show him where I had marked the hole in my tire, told me "Only one person can touch this at a time!". I left immediately and took my flat up to Bicycle World in Mount Kisco, where I had a lovely experience with friendly people. I will certainly never return to Briarcliff Bike Works and recommend against it for anyone who expects to be treated courteously.
-
July 2023 by Josh Sussman
Lou’s simply the best! Only carry’s high end bikes and will work with you to get exactly what you want. I have ordered two bikes from him at his point. Ibis Rimpo and a Santa Cruz Megatower. Couldn’t be happier!Lou and Anthony are meticulous when it comes to service and they never miss a detail.
-
June 2023 by Andrew Zelinack
Awesome bike shop. Lou was a pleasure to meet and sold me an awesome mountain bike for a great deal. He made sure everything was setup for me before i left, and armed me with all the information I needed to hit the trails running. His shop it a little slice of Mountain bikers paradise.
-
April 2023 by Michael Choi
Had a great experience with Lou and Briarcliff Bikeworks. I called to ask about inventory and we spoke on the phone for about 20 mins so Lou could understand my riding experience and type of rides I was looking for. It’s been about 15 years since my last bike purchase so he patiently explained all of the innovations in the last decade+. I made an appointment to test ride a bike the following week and he had it ready for me. We customized the fit before taking it for a spin and I left with a new bike that I am very happy with at a great price. Briarcliff Bikeworks is more like a custom bike fitter than a normal retail shop and Lou is a true gentleman.
-
April 2023 by Ciaran Rynne
I went today and they were supposedly closed. A nice man saw me and my friends outside and saw that one of us had bike problems. He helped us and was very nice about everything. The selection of bikes inside was also tremendously diverse. I highly recommend going to this place. The nice man helped to fix my friend's bike and helped to tune up mine. I didn't catch his name, but I thank you!
-
March 2023 by Bob Curtis
Lou is the best! I bought my Ibis Ripley from him last April and the bike is amazing. I was back yesterday for a tune up and got the same treatment as when I bought the bike. Anthony did the work and explained everything he did in detail. When I bought the bike and when I was in yesterday, Lou took the time to make sure that the bike was set up exactly right for me before I left. Definitely a first class bike shop.
-
March 2023 by David Wolfe
Awesome repair skills. Bought my TallBoy with Lou several years ago and I keep coming back for good service. He and Anthony both do a great job diagnosing problems and fixing them. Quick turnaround time and also expertise about everything "mountain bike." My go-to repair shop whenever there is a problem with my bike!
-
February 2023 by OG and the MTB
I've been buying bikes and gear from Lou for over 25 years. There is nobody more well versed in the nuanced craft of high end bike building and maintenance. He is a master wheel builder, and his technical knowledge is expansive. Beyond the nuts and bolts of how bike stuff works, he provides the kind of sage advice on component compatibility, best fit/function, and industry info and perspective that you won't find in forums or other media much less other shops.
-
October 2022 by Diane Drey
I had a bike accident while on the Empire Trail (which is AMAZING)… it was my extreme good fortune to be right near Briarcliff Bike works… the owner Lou was incredibly helpful and prevented me from riding any further on a defective bike. He figured out what was broken, and even took me to the train station so I could get back to Manhattan safely. Really a concerned human being and highly recommended for integrity.
-
October 2022 by Diane D.
Amazing Owner Lou really helped me out when my bike broke and I crashed 1/2 mile from his shop. He assessed that my bike was inoperable AND took the time out to calm me down and DRIVE me to the train so I could get back to Manhattan. He is an interesting entrepreneur with a positive generous spirit and very human. Would use his shop just based on his integrity!
-
September 2022 by Joseph Palmer
Lou is amazing! I was stuck between two bikes and he stayed with me 2 hours after closing and went on a ride with me to make sure I made the right choice. He carefully set up each bike to my specifications before the test rides. You can tell he just loves bikes and wants to make sure his customers have a great riding experience.
-
May 2022 by victor goldberger
If you want to feel like a mountain bike superstar this is the place to go. Service is one on one and Lou gives you his full time, knowledge and attention to detail for each rider. We talked for a half hour about why I was there and what we were looking at before we even sat on a bike. Once we did he took the time to explain each part. How it changes performance and how to tune it. We did a few laps on the test bike and each time he turned the shocks to my weight and what I wanted to feel from the bike. After about an hour of talking bikes of all kinds. I felt that not only was I buying a bike but I was buying the shop and Lou's expertise and care for each bike. I was happy knowing that this was the guy I'd be able to bring my bike back to and he would have the attention to detail to get it fixed right. If your in the market for a high end mountain bike not much competes with IBIS and Santa Cruz. Head down to his shop to check out great gear great service and if you are someone who wants to buy once cry once and have the peace of mind to know the shop has your back this is it. Thanks to Lou and the team at bike worx for a great experience and a great new bike.
-
December 2021 by DAN R
Great experience! This is a shop that is centered on service and making sure you get what is right for you. The owner Lou is super knowledgeable and takes the time to make sure you are happy. They really work with you to get the right bike that suits your needs as well as getting the right size and component package.I was impressed how much time he took with me to make sure everything was right as well as to explain things I didn't know about.The mechanic Anthony is also a superstar and has some really good insights as well.I couldn't be happier I bought my bike here. Really glad these guys are around.
-
November 2021 by Georges Archibald
Lou is amazing. Set up a perfectly dialed-in bike for me. That type of experience and feel for tuning is very hard to come by. Also, he spends the right amount of time explaining about various set-ups and performance parameters.
-
October 2021 by MrJoespo
I was lucky enough to stumble onto Briarcliff Bike Works and Lou when I was looking for an IBIS Ripmo. My local shop couldn't get one so I went to the web and lo and behold Lou had one in stock. I drove the hour and a half to his shop and picked it up. Lou took the time to set up the bike to my liking and then even more time until he was satisfied with it. I would highly recommend this Shop.
