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August 2023 by nelzerogreene
This Carvel was horrible under the old owner who passed away two years ago I believe. Since then, this Carvel has been a very pleasant experience. The new owner has been great regarding special order cakes too.
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July 2023 by Suchitra Kamath
A convenient location to satisfy your ice cream cravings. The staff are courteous and friendly.
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June 2023 by Maurice B.
ABSOLUTELY DISGUSTING!!Never in my life have I ever seen a more disgusting than a sewer. But I have found it. Terrible service. Owner was rude, unfriendly, and most of all cheap. Would not recommend!!
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April 2023 by pinchas milstein
WORKERS ARE NICE HOWEVER THE PLACE GIVE THE FLYING SAUCES WITH LESS QUANTITY OF ICECREAM IN COMPARE TO OTHER CARVELS AND THEY CHARGE MORE THAN OTHER PLACES. ALSO THEY CHARGE 3% MORE IF YOU USE C. CARD, WHICH I THINK IT'S ILIGALL
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March 2023 by Abby Ellsworth
Love this store, they have some of the best cakes and the ice cream is delicious
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January 2023 by Steve Rossi
Love carvel
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October 2022 by John Sansone
Good variety of products
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September 2022 by David Tomaselli
Don't trust this store. I ordered a $40 order on GrubHub to only get 1 single scoop ice cream delivered. No emails, text or call was made. When I called Carvel they worker said they " updated the app with the new items out of stock with grub hub so you won't be charged" LIES!! I was charged my full $40 order and a $6.99 delivery charge for a single scoop of ice cream!!! If you can't complete more than 2/3 of a big order don't take the order do the right thing you wasted my time And the poor delivery driver who now lost the money he was going to make because GrubHub is going to take it from somebody and I bet it's not you guys
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August 2022 by Elise G.
Do not order from this location!!!! I purchased a 33$ Carvel cake that was missing both the layer of chocolate ice cream as well as the crunchies. I confirmed with the employee when I purchased that I was buying what i wanted. I didn't eat any of it and even left the slice I cut in the box showing the inside of the cake. I returned the following day and the owner herself refused to refund me or even offer an equal exchange. In fact she told me, "what do you want me to do about it" "so I'm just supposed to take a loss" "that's a you problem" and the real kicker, "I can't be responsible for what my employee said." As the owner of the store, excuse me but who else is responsible? I will never purchase from this location and I live 3 minutes away.
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August 2022 by Bruce Wilson
It's what you would expect. Very clean. Today was National Ice Cream Day. Couldn't resist
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April 2022 by martha plascencia
We were visiting some friends in Briarcliff manor and decided to stop at Carvel in 1874 Pleasantville rd, Briarcliff manor, what a disappointment, the cashier had a horrible and racist customer service.. I will not recommend this place to anyone.. the girl name on receipt Livia was so racist and unwilling to do anything.. Horrible experienceWe always go to the carvel at Cortlandt manor and they are NOT racist at all, excellent staff and manager..
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March 2022 by wowsers V3
This place truly sucks I asked for a sundae dasher but not once twice they gave me the wrong thing and already made it I spoke up and apparently she could not hear me pleseant ville carvel is 10x better go to the pleaseant ville one not this one!
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October 2021 by caro aguayo
The costumer service was bad the lady was unfriendly and rude to take orders beside that the ice cream was good but I would prefer to drive a little longer to go to another location or check out new ice cream places
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October 2021 by Denise Ridon
Always friendly staff, very courteous.
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June 2021 by Brendon Troy
It’s Carvel. Nothing more, nothing less. Clean, friendly, and affordable. Old school. Fun.
