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March 2024 by Tony Cerrato
My dog came back happy and clean. From his demeanor, you can tell he felt safe and enjoyed himself.
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March 2024 by Emily Haft Bloom
The best place for boarding, grooming and making sure your furbaby is happy and returned to you healthy and having had a blast! My pups are always excited to spend their day at Camp Pets a Gogo!
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January 2024 by Maggie Weinreb
Zoey loves going to Pets a Go Go for boarding! I always know she is safe when I need to leave her. The owner, Nicole, is always very responsive when this neurotic dog mom checks in. Highly recommend boarding your dogs here if you ant to know they are safe and having a great time ?
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November 2023 by emily stolecki
<3 always
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September 2023 by Lauren Wiacek
Bailey absolutely loves it at Pets a Go Go. She can be asleep on the bed, and I ask wanna go to daycare and off she goes!
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August 2023 by Luke Alt
Yikes! The owner was SUPER defensive from the jump before we even brought our dog in. That tells me the business has been criticized a lot and she’s tense about it. Not the kind of atmosphere you want for your dog. Hostile and dangerous. Plenty of other options to choose from.
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May 2023 by Christine Ashour
A++++ I have had nothing but exceptional experiences since using Pets a Go Go for the past 5 years. This includes using their training program when my dog (a large breed) was a puppy (he’s more well trained as a consequence than other dogs a fraction of his size). Only wonderful experiences with their staff who dote on the clientele. I find their entire process (getting my dog in and out of boarding) to be incredibly convenient and efficient. On the rare occasions I have had an emergent need for boarding they have been able to accommodate me (though I wouldn’t fault them if they could not). Of course you have to have a temperament check to make sure your dog is suitable to board with others, make sure your dog up to date on medical exams, vaccines and fecal tests- but that is to be expected from a facility that takes the health of their clients seriously. They do tend to run 6+ months behind on their invoices/billing but they tell you that upfront and I find their billing process to be streamlined and easy for me. If you expect to get a daily update while you’re on vacation then maybe this wouldn’t be the right fit for you. If you want to go on vacation and have no headaches or doubts while you are away that he/she will be well cared for then this is the place for you. Thank you Pets a Go Go for your amazing services you have open 365 days a week, your clients appreciate and love you!
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May 2023 by Michelle Reyes
Our mini poodle has been to Pets a Go Go in Briarcliff quite a few times for both daycare and boarding. I love the ease of the drop off and pick up whenever for daycare. My little guy is anxious so we were nervous about the overnights but they were responsive to my emails and even sent pictures of him. He got the attention he needed since he is a nervous fellow and I am confident and comfortable leaving him in their competent hands!
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May 2023 by Jennifer Fink
Will never return. The owner is awful to her customers. The emails customers get are awful. I can’t believe a business owner thinks it’s ok to write emails like this. On every topic she makes the customer second. Can’t go back anymore Dogs are treated fine but she makes it seem like a favor you pay her over priced service.
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April 2023 by Jennifer Ramirez
Boarded our dog last summer and dropped him off for daycare once. Not only was the process difficult (had to send in my pets vaccines records several times after weeks of poor/delayed response from the owner) but the owner was rude. Our dog was not well and had diarrhea when he came back although we provided his regular food. We were also of the belief that they charged on the spot for service (which would have been fine) except they waited 10 MONTHS to charge us and then did so all at once. Had us give debit information and told us the total when we picked him up so we assumed we were charged at the time of service. Never had a place charge us the following year.
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April 2023 by Ira Lewis
Excellent job! Described what we wanted done... and it was done to puurfection! Very friendly... Found a new groomer for Luna and Tucker
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March 2023 by Paul Bausch
Find another place for your pet. We boarded our dog and the poor communication in getting that done should have been a red flag. They do not answer phones or emails and if they do you will get a curt and uninformed reply of "everything is fine". We picked our dog up and she had two injuries (a gash on her bottom lip and a bloody front paw). I emailed them immediately and heard nothing. I followed up again two days later, nothing. I called and the owner, Nicole, offered no apology or explanation or even a little sympathy, she just pretended that she didn't get my email and then she told me to text her pictures of the injuries and she would show them to her consulting vet. Not sure how that helps me or solves the problem of my pet getting injured twice at the facility and they either didn't see it or didn't care. She then said the vet said it was just a nail scratch from playing. Ok, but what about the fact that my dog was bleeding from her face and from her paw and no one noticed?? Stay away from this place.
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March 2023 by Chastity Bonano
It’s taken my a year to give an honest review about this place because of the trauma. They were able to board my dog last year, very last minute. So they get 1 star for that. They were rude but I was in a bind so I had to look beyond that. When I picked up my dog a week later, she was filthy, nicked everywhere, shaking and in horrible shape. I will never take her there again. They did not return the special shampoo I dropped off (it was Rx) and were unapologetic about it. Board your dog somewhere else.
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March 2023 by Paul B.
Terrible communication, terrible customer service and my dog was injured twice during a boarding stay and they didn't let us know. When I emailed them about it they never replied. I finally called and they said they never got my email (I doubt that very much) and that I should text them pictures of the injuries so they can send to their consulting vet for some reason? They offered no apology or concern and frankly don't seem that interested in keeping us as a customer. Really terrible way to run a business.
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February 2023 by Lannie Hart-Lewis
No stars! Nicole, the owner in Briarcliff was hostile and unfriendly from the beginning. I tried to execute all the requirements in order to board my dog but was met with no help and more demands. I am very glad they have requirements as no one wants their dog sick, however I tried my best so did our Vet and She accused us of being antagonistic and refused to board our dog at the last minute. It was for the best as I would not want my dog placed in such a hostile environment.
