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September 2023 by eric skilbred
Do not buy BbQ gas here. They sold me a dangerous leaking tank. When I returned to ask for a replacement or refund. They simply said it wasn’t their tank and to go somewhere else.As a local, first time customer, I am never returning and advise anyone else to stay away!
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August 2023 by Carole Kahrs
I am so impressed with the customer service representatives who handle the phones at Suburban Propane in Bridgehampton. I've always found them to be attentive to issues and great at followup. Most recently I had an issue due to a disconnect between my pool heater installer and the technician from Suburban Propane who did the hook up. Julia Martinez in the SP office was very persistent in helping to get it resolved and ensuring that I was not billed extra for rework that was necessary. So grateful for all the help!
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August 2023 by Kevin Johnson
Unprofessional. Absolutely awful.I spotted a gas leak on their property from a busted pipe and didn’t get any thanks or gratitude. Even worse, they tried to poach one of my employees!
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August 2023 by Peter Kazz
Just wanted my BBQ 20lb tank filled. Were the only people at the Butter La. location. The man actually doing the work was great. The office staff took 23 mins to make up the bill. They required personal driver's license and the personal cell phone number. To fill a BBQ tank? They said with law requirements. I've been to 5 locations in several weeks in this same area no one required my driver's license or cell phone. Absurd. Then when refused cell number all of a sudden was ok.
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August 2023 by Nick Fitzgerald
It was nice to be kept posted on arrival time in case something was planed. The technician was very pleasant and helpful.
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June 2023 by mark stearns
I have dealt with both Daisy and William I have found them both professional and reasonable to deal with. Although they are a satellite office of a much larger company their customer service is excellent and customer retention seems to be a priority
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April 2023 by Mark Stanich
Heather was a wonderful representative for Suburban Propane. She quickly resolved my primary issue, and also helped research another recurring issue with her colleagues, going above and beyond. Truly excellent customer service overall ...
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April 2023 by Brian Neri
$120 to pick up your tank, $1/gallon “restocking fee” to take the gas back you already paid for….complete racket
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January 2023 by george negroponte
Excellent service. Many thanks. GN
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October 2022 by Lloyd Spencer
Sent me a promotional email for one rate, I called, they came and filled the tank and then charged me at a higher rate. I called and they fixed it but it seemed like a sneaky move.
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October 2022 by Jacqueline Saccente
Heather from Suburban was very helpful answering all the questions I had about the service, cost and delivery of propane. Setting up an account was really easy.
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October 2022 by Mario Verri
The technician didn’t seem to know exactly what to do to hook up my tank. He told me my oven was now working since he turned on the gas tank but I have an electric oven!
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October 2022 by Yoneet Solange
Suburban comes and makes quick deliveries when I call them.
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October 2022 by Chris F.
I've had suburban for the last 4 years. I have 2 1000 gal tanks, one for the main house, one for the pool. They came out and filled the main tank, but then came back and filled the pool tank -- 2 trips -- not a smart logistical move. They charged me 40% more per gal for the pool tank delivery. Same customer, same house, 2 tanks. One tank was $4/gal, next tank $5.60!!! Thieves!!! They said they had to consider the two tanks as two customers, pricing based on usage. SUCH BS!! I told them to cancel the account. They told me to have a nice day. BTW Petro and Great White half the price per gal. Buh-bye Suburban.
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June 2022 by Justin Franks
They have a receptionist working there that is beyond TRASH. Overtalks you, ghetto and zero customer service skills. I would never recommend this company to anyone. Had much better service with Hampton Tank. Normal people answer the phone.
