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November 2023 by Andrea Matteo
We hired them to pack, move and store the contents of our Hamptons home. Everything was high-end designer furniture that we were assured would be handled with care. I was present for the 2 days that the crew was working and not once did they tell me there were any issues. Fast forward 1 year later when we had our furniture delivered to our new home and I was appalled at the condition of our belongings. Our very expensive BB Italia bed frame had been completely destroyed. The wooden frame had been carelessly disassembled and broken into pieces during the process. 30% of the pieces of the frame were missing as well as 75% of the hardware. Countless other items were stained, broken, missing hardware, etc. Twin Forks offered to pay a nominal amount to repair the bed which didn’t even cover the cost of having someone come out to assess the damage and declare the bed impossible to repair. Stay away.
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October 2023 by Hannah Thomas
the easiest experience with a difficult job. Twin forks knows exactly what they’re doing. Thank you!!!
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September 2023 by Julian Ocampo
we made a delivery to this location and we met a gentleman who was extremely rude and with a racist attitude, called himself as the owner of the warehouse and dragged our delivery breaking it into a corner
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June 2023 by Leeana Vidlock
Twin Forks are my absolute favorite moving company on Long Island and they’ll come to NYC also! They walked me through the process of an international move and everything was seamless!
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April 2023 by Michael Zambrelli
Twin Forks came very highly recommended and then exceeded expectations. Dan and his crew were totally buttoned up and knowledgeable about every possible detail that made our move go smoothly. It was like having good friends help us - only they were the ultimate professionals. Jae and the office were super helpful as well. We've already recommended them to others.- Michael & Sharon
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April 2023 by anthony corso
Top end storage facility. All items kept in 7 x 7 sealed wood boxes. Great people.
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January 2023 by Jodi S.
We had a wonderful experience using the team at Twin Forks.From hiring & arranging our move with the office staff to the actual move we were beyond pleased with Twin Fork Movers. The packers were efficient,reliable & so nice to work with. The actual movers were amazing too. Very professional,accommodating,courteous,helpful in any way & all with a smile on their faces. It was pouring the entire day of our move. Without asking they removed their shoes carrying heavy furniture each time they entered our new home.Highly recommend this wonderful team!
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November 2022 by Amado Ortiz
More than satisfactory. Courteous, efficient, diligent. Good care for everything and everything in its place. Stairs, tight corners-- nothing was a challenge!
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October 2022 by Walter D.
My wife and I used the company for a move in early October. They offered by far the lowest estimate for the move--and ended by charging one-fourth LESS. They were prompt, courteous but all business, and clearly listened to everything we said or suggested. It just turned out to be so much easier than we feared. I must say that my wife and I prepared very well, so everything in this case was packed. But watching them wrap and move other things, I had no doubt that they would do excellent packing, too. We looked quite awhile for a low bid and good reviews and were getting pretty scared at some reviews of other companies and beginning to accept that we would have to pay more than we hoped. Then, Twin Forks came along.
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August 2022 by Eva H.
I was committed to writing a review for Twin Forks after we used them for our recent move. We have used them in the past for other members of our family. This time it was for us. As most people know, moving is up there as one of the most stressful events in a persons life. From the time I called Twin Forks, until the day they packed us and moved us, our experience has been totally amazing. From my point of view, they have nailed how to make the entire process stress free. We moved from a house, to an apartment. Needless to say, this was not an easy task. The team that moved us, were extremely neat, accommodating, and very professional. I want to give them a shout out as well....it was a crew headed up by George. They were GREAT GREAT GREAT. Nothing was too much for them and they handled tough situations with ease. Also ALL the people at Twin Forks were nice, customer friendly, and willing to please. Gabe, who was our point person, made this move really easy for us. From the beginning he supplied us with a good faith estimate, a list of places to donate merchandise, and crew to handle discarding heavy things, as well as ordering, delivering and taking care of the dumpster that we needed. Twin Forks will do the final stage of the move this week. We put my son's furniture into storage which will be moved out this week. Gabe was patient and dealt with all of my concerns. I never had to wait for return calls....and I made a lot of them. There was not any pressure put on us and he was very respectful of our concerns and budget. Upon delivery of my things, not one item was broken. Hope we have the same results when they move my son's belongings out from storage. I strongly believe that good customer service and a professional organization should be recognized. In reading some of the reviews where the company got a "1" it is hard to believe we are talking about the same company. The people at Twin Forks were accommodating, professional, and available. They delivered on all their promises. The crew they sent was nothing short of Great. WE WERE EXTREMELY PLEASED. HIGHLY HIGHLY RECOMMEND TWIN FORKS.
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August 2022 by Production Department
If we could give them less than 1 star we would. Worst moving company we have ever worked with. We hired them to move everything out and into a newly renovated home. They moved very high end furniture and stored it for a year.They damaged countless priceless pieces of furniture and destroyed family heirlooms. They “misplaced” hardware, lights, electronics, couch feet and pillows. Pieces they damaged took months to replace. They even forgot to check the drawers of a dresser. Everything in it… destroyed. One time they even came to the house to repair something and promised they would let me know when it was finished so I can approve it to avoid anymore lingering issues. They lied and snuck out the front door. The worst part was no one cared to follow up. We had to call once a day for months to get any update. The owner, Chris, would not return my call after countless reach outs and disappointed emails. If you’re looking for an organized, polite and reasonable company, look somewhere else because you WONT find that at Twin Forks. I regret ever hiring them. It was a stressful experience and I will not refer them ever again.
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June 2022 by Debra J K.
good service before my move and nice and helpful crew. move complicated bc during covid. however movers took along time to arrive at my new house and were unable to unpack and assemble all furniture/boxes. some furniture was damaged and they brought back with them to repair- these items were never returned despite repeated requests. a vintage sign was missing and I could not claim in insurance bc I was told it could be in an unpacked box that was beneath furnishings in my storage area- when box was later unpacked, sign was still missing. took almost 6 months to sort out insurance claim.
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May 2022 by Chris J.
Had an estimate from them to move the contents of our home to a storage unit. They gave us the boxes and we were told any unused boxes we would be refunded for. The final bill was 3 times what the estimate was for and never refunded for the unused boxes. I understand that there will be a little adjustment to the original estimate but it was a little ridiculous. And 1 damaged piece of furniture. Not using them again.
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May 2022 by Rich Mugno, SLP
I can not express enough how amazing this company is! I have used them for multiple moves and have always been 100% satisfied. My foreman for my move, John, along with the three men who work with him, were polite and professional. They took care of all of my belongings, including several large metal sculptures, custom pieces of art, a baby grand piano and a 60+ year old organ. They moved all of my belongings into their storage facility so that I can renovate a townhouse, and I know because of the level of care and manner in which everything was packed and handled, I expect everything to be in pristine condition!
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May 2022 by The Greek Greek
A Great Family Business that i am fortunate to work for...Chris and Gab are the nicest Father and Son in the Business, they are hands on as opposed to just sitting in there offices.There entire office staff are great as well.....YOU WANT A CARING COMPANY TO RELOCATE YOUR FAMILYTHIS IS THE PLACE TO CALL...
