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January 2024 by Jose Cruz
Great Service and friendly people
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January 2024 by Kaitlyn Casson
My sister, friend and I came in to have our dog put down due to old age. All the staff was so friendly and caring and they gave us as much time as we needed with her, made her as comfortable as possible (meds, blankie, lots of love from them too) they let us stay through the entire process and made sure we had paw prints for her and a nose boop for my sister. They made the experience as easy as possible for us!!! Thank you all so much for helping us through this process!
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December 2023 by Dave
I’ve been coming to Animal Clinic of East Ave for years. I’ve never had a bad experience; the staff is compassionate, educated and professional. There is one experience I’ve had recently that exemplifies the clinic’s staff, though unfortunately the story begins very sadly.My kitten of only nine months old passed away suddenly at home. It was a horrible experience that I will never forget. My wife and I were with him when he passed, and we made his as comfortable as possible, but the sudden death of such a young and innocent creature was absolutely traumatic. And the following morning I called East Ave for guidance on what to do next.The person who answered the phone did so with a compassionate heart. She told me I could take my cat to Rush to have him cremated, or I could take him into the clinic and they would be able to transport him to and from the crematorium. When I arrived at the clinic, every single member of the team was empathetic. My sadness became their sadness, and it helped to not feel so alone as we navigated this process.Not only did they handle transportation so I didn’t need to travel far with my pet’s remains, they also put together a care package complete with a painted paw print impression, as well as a beautiful carved wooden box to contain his ashes. They were even flexible about the time of payment, not concerning me at the time my pet was dropped off.My experience with the loss of my pet was objectively the worst thing I’ve gone through in my adult life, but Animal Clinic of East Ave went above and beyond to provide comfort in that moment of darkness. I will never forget the kindness the entire office showed to me during this time. I cannot thank them enough.In a less dour note, the candor of the staff extends to happier, routine visits as well. The staff continues to be empathetic, getting excited to watch your pets grow and maintain their health. In times of regularity and in times of grief, Animal Clinic of East Ave is a fantastic institution and if you live in or near Brockport, I absolutely recommend you bring your pets here for care.Thank you for reading!
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November 2023 by Barbara Quinn
Our dog and then all our cats have been treated with care. Everyone answers all our questions. A wonderful practice.
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November 2023 by Sondra Knight
The staff including doctors are all friendly, kind and compassionate. Highly recommend Dr. Orr! She has taken care of my pets since 2001!Update: Dr. Orr is still the BEST! Not only is she knowledgeable in her medical care, she is empathetic both towards animals and humans! We have never felt rushed here. She takes time to answer any questions and I have never left there wondering what everything meant. She is able to explain the care in terms that are easy to understand or if you do know a bit more, she doesn't talk down to you. She meets you wherever you are. That also goes for how serious or not things are. When you are in the midst of shocking news or grief, she will meet you there. Those are signs of a truly empathic human. I 100% trust her judgement on my pets care!
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October 2023 by Alexa Ann
Dr. Orr was really kind with our dog; who gets nervous around new people and other animals. The vet techs were all friendly and accommodating as well. Definitely would recommend to others!
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October 2023 by Jill Hare
We have an elderly dog and went to get a nail trim but showed up a day early by mistake. They accommodated us without a problem! We were so thankful because it’s such a struggle to get her there! 5 stars!!! Thank you East Ave Vets!! ??
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September 2023 by Cindy A. George
Always an excellent experience. The staff are always helpful and are professional even under the most difficult circumstances. I have been going here for years and I drive a long way, because I love the doctors. They really are fantastic.
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July 2023 by Traci Powlowski
Best vets ever. Knowledgeable and caring people from the secretary who greets you to the vet tech to the doctors. They also care for police k9 unit. Trust them 100%.
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July 2023 by Colby Muhleisen
Always so appreciative of the staff at Animal Clinic of East Avenue. Our GSD Zoey, Tends to lack confidence in front of "strangers" and displays aggression to mask her insecurity. They've been so understanding of her and it's been incredible to see her fear response lessen over the years. Furthermore, they're spot on with a quick yet detailed diagnosis of any concerns presented. You can see the passion these individuals possess when communicating... From the attentive listening to detailed care instructions. We always leave feeling pleased with our dogs care and thankful to have such a wonderful resource as Animal Clinic of East Avenue & Staff.
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May 2023 by Sarahlynn Phelan
I have been coming to the animal clinic of east Ave for about 7 years now for all of my pets, dogs and exotics and they are hands down the best vet I’ve ever been to in my 20 years of experience as a pet owner. The entire Staff is wonderful, everyone is very informative and very sincere when it comes to the well-being of your animals. Pricing is more than reasonable and is very affordable. If you are on the fence about your current vet or are a new pet owner looking for a primary vet, Dr. Williamson and Dr. Orr are your go to’s!
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May 2023 by Michele Levcik
My pet had been a patient at ACEA for 4.5 years. This last Thursday, she was bit by another dog. Unfortunately, ACEA didn’t have time to see my dog and all of the urgent care facilities were closed. The emergency service was giving me a 4-5 hour estimated wait time. Obviously, I was very upset and didn’t know the extent of her injuries. I went in to ACEA to ask for a dr to come out and take a look. I needed advice on whether or not I should take her to emergency services. The receptionist was extremely rude and told me that I wasn’t going to see a dr and that I needed to leave because I didn’t have an appt. I told her I would sit and wait and that I wasn’t leaving until I saw someone. She told me she would call the police to have me removed. After a couple visits to the back room and a phone call, a vet tech came out and took a look at my dogs wounds. At that time she told me the wounds were not superficial and that she likely needed stitches. I didn’t have a problem bringing her to emergency services if the trip warranted it. I was extremely disappointed in the lack of care and compassion I received. Their values on the wall when you walk in are “Care, Compassion, Commitment “. ACEA showed me none of those values. Instead, they send me this letter. I really expected more from ACEA. The time when I needed the most compassion and care they treated me like an inconvenience.
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April 2023 by Jessica Steele
HIGHLY HIGHLY RECOMMEND. Both vets I have seen here were extremely good, Dr. Orr, the owner, is probably the best vet I have ever seen, and I have seen A LOT of vets, She really takes her time to explain everything in abundance so you can understand your pets options and diagnosis. She takes her time and makes sure that you completely understand everything. I have never had a vet so thorough with explanations. I have also seen Dr Williamson and she was also extremely versed and made sure I completely understood my pets condition as well as answered any questions I had. I have never felt like the vets here recommended anything unnecessary. I also felt that their pricing is very fair. I cannot recommend this vet enough.
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April 2023 by Janay Clemonts
Dr.Stockwell was amazing with my pup ! She took the time to build rapport with him and answered all my questions. I appreciate how this office is not quick to run test. Rather they spend time with the animals and get a general sense of what might be going.
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March 2023 by Taylor Grodesky
I love this place! All the staff I have ever talked to have been extremely kind and helpful. They make me and my two cats feel welcomed and I can always tell how much they care about the animals they see. And, their prices seem extremely reasonable. Overall, I would highly recommend!
