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March 2022 by Dona H.
I have been going to Empire Visionworks for years. The staff used to be very friendly & helpful. That is no longer the case based on recent interactions. For example, today I stopped in at 10am to have my glasses adjusted that I purchased there. Even though they opened at 9am, I was informed that the person who does that would not be in until 10:30. Even though you're open, you don't have someone to perform a minor adjustment? Great customer service!! I said I'd return shortly. I came back at 11am & was told it would be at least an hour wait. Seriously?! That's the last time I step foot in that location.
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July 2021 by Marie M.
Brockport NY the employees are horrible.. the whole office is really bad.. Not only did we wait over an hour to be seen but teh employees were rude the whole time. Then we got a tele doctor after I said I only wanted an in doctor.. I would never go back here .. I will be paying out of pocket for my son to redo his appointment elsewhere I do not trust the results this place found .
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June 2021 by C H.
I love the doctor and the people that work there BUT forget about trying to have someone answer the phone. I've been trying for a week. All you get is a recording and sometimes the recording hangs up on you!!!!Visionworks system is horrible for customer service
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December 2019 by Brockport M.
LOCALS BEWARE!! I stopped in Empire Visionworks in Brockport today, after their store was recommended to me by several people, including my mother, for ease of location. I'm a busy mother who works full time, and finding the right time to bring my kids in to the store can be challenging. Even more challenging when I have to take off work to pick out glasses at my children's eye doctor's office, in Greece (which is closed before I get out of work). I was excited to bring my kids in to look at glasses. It should be a fun experience for them, and I'm lucky if they can find ones that they like and want to wear. After walking in the store we approached the front desk where five or six women were standing behind the counter, and our experience took a sharp turn. The older blond with glasses who spoke to me was incredibly rude, and none of the women were welcoming, friendly or smiled. I had new prescriptions for both of my kids, but I knew only one of them would be covered by my insurance at this time, as per their eye doctor office in Greece. Mind you, I work in health care and deal with insurances daily, and simply wanted to find out if their store accepted our insurance (online it says to check with the location), and if we found a pair of glasses we liked. Our family is very new to glasses. We all got our first pairs about three years ago. My questions were met with curt replies. First, telling me they don't know if it'll be covered (I've already heard otherwise so I wasn't concerned and was OK waiting until Monday when they'd be able to check and get on the same page too). I had to ASK if we could still LOOK at their glasses since the woman was telling me they couldn't help me until Monday. I then asked if they had any deals going on, since I saw their deals online and there was a HUGE banner above them saying "buy one get one free." She told me no! So I then asked again, and mentioned the banner, telling her I'd like to also look for glasses for myself and my daughter (who has a new prescription that won't be covered by insurance at this time). The lady seemed frustrated that I was asking about buying glasses without insurance coverage, and I made it clear several times that my daughter also has a new prescription but I was told she wouldn't be covered by insurance. So trying to grab a deal like the one they were advertising on their sign didn't seem so unreasonable to ask. Then, I asked about a pair for myself: if they would still take my prescription if it expired within the last year. The lady was very sharp with me and told me it was illegal (she made me feel like she thought I was a criminal for asking!), and that it would be like a pharmacist giving a person medication without a current script from their doctor. I wasn't asking about drugs! I was asking about glasses! We're a new glasses family. I never grew up with glasses like my children have. I work in health care and thought my questions would be answered in a caring way -- this is still patient care in a vision center, isn't it? And if I don't understand that eye glasses can't be purchased past an expired prescription (even though my glasses still work perfectly fine for me), all I needed was a KIND explanation that I would first need a new Rx before I could buy new glasses. By the other reviews it seems like an overall personality flaw at this store. But it felt like she had a problem with me as soon as we walked in the door and I couldn't really figure out why? Until reading the other reviews I thought maybe it was because I walked in on a Saturday morning in sweats and a beanie cap with my kids? Today was a very busy morning for us with an early ballet class, and I didn't have time to dress to the nines to impress the staff there. I'm giving a two star review because the gentleman who came out to assist us briefly was very friendly and welcoming, even when I no longer wore the smile or excitement that I walked in with. It made it c
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June 2019 by m H.
I was in Brockport for only a week and I lost my glasses in the lake! I walked in without an appointment or a prescription and in desperate need of some glasses as I cannot drive or even see clearly (beyond a foot). Ethan was so helpful, beyond anything I could have hoped for, and the store was running a promotion. An hour later I had, not one but two, brand new pairs of glasses for about $100. So grateful!
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February 2019 by Daniel F.
As soon as the bitchy women get over themselves there it would be a decent place. Don't take it out on people that you're miserable. Are you seeing a trend here with the reviews?
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October 2018 by Brandon D.
Most rude women I have ever meet! Do not recommend it at all the women are so rude and unfriendly not very sociable very nasty and unwelcoming. They treat you like you are a wallet. I guess more interested in your money?! No smiles and on top of that the longest wait was 40 MINUTES which is unreal the women sit around and care more about the people on the phone. Do yourself a favor and spend a few extra dollars and go somewhere else.rude rude people 2 stars
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March 2017 by Cody
Only charges a $1 for using it