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July 2025 by S4 Batavia
Great service, friendly staff. Prices very reasonable.
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July 2025 by Lorinda Olivas
Always friendly service. Professional. Quality work
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July 2025 by Sherri Scheiber
They will charge for all this work done, without doing all the work. I've used firestone for yrs+ and now twice they haven't done all the work. They change techs in their shops often. Was told firestone like to move people. Recently not the same techs. Or anyone you may have talked with is no longer around. Tired of being charged for unfinished work.
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July 2025 by Julia Magin
WARNING! Just go over to Mr. Tire in Brockport :) You’ll save time and money. Much more trustworthy especially with the current manager :)
What happened: Went in for tires and an alignment, left with tires and no alignment… mechanic said I needed the vehicle reprogrammed to fix some lights (not true and completely wrong), said the car needed $1200 in repairs to fix control arms (also not true)… would never take my car back there again, awful. 0/10 would not recommend.
This is an attempt to fraud which is illegal by the way… in case anyone wants to take them to court
Update: Went back for a refund on the tire service that wasn’t done correctly (they didnt replace the valve stems and my car is leaking air). They refused to give me a refund on the service (only the valve stems), offered to fix it (but with everything else I’m taking it elsewhere), and lied to me again about how the control arm repair shouldn’t have been suggested because they don’t do that repair. So if you get frauded here, they also won’t give you your money back. Good luck.
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June 2025 by Mike Battaglia
I would give them 0 stars. Gen Z attitude, act like you are invisible, crappy attitude, act like they are doing you a favor as they waste your time. Do yourself a favor and go elsewhere.
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June 2025 by t bailey
good people, very nice and helpful
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June 2025 by Nancy Stoll
I had to replace the 2 front tires and have an alignment done. Plus the car had developed a clunking noise in the past week. They came back and told me whomever worked on my cruise control didn't tighten it properly. I also needed my rear shocks replaced and they wouldn't have the parts until Monday. Here it is Monday and the clunking noise is gone. I had a small buzzing or beeping noise which is also gone. The shocks are being done now. Cars are so expensive.
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June 2025 by Shannon Kidney
I brought my car in for a new gas tank. I asked them to give me a call with a quote for the tank and labor and approximate timeframe if it needed to be ordered. They called me to tell me it would be $900 for a new tank and that I shouldn't invest in it because there's a hole in my frame. Mind you, I just had it inspected 2 months ago with the exact mechanic that was looking at it this time. There wasn't a hole, they put a hole in it and admitted to it. They said the mechanic put his finger through it but it definitely looks like it was hit with a hammer. Why are you poking at my frame when it's there for a gas tank replacement? Now I'm being told I won't be able to get it inspected next year because they put a hole in the frame and I should just buy a new car, when I just bought this car 2 months ago. I used to work here, I know the game and it's not cool.
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May 2025 by YaGurl Esther
I had a wonderful experience with my visit here. A worker Anthony ensured that my experience was very meaningful and unforgettable. Because of this i will be happily come back! Very helpful and amazing
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August 2024 by MyMy Jam
Great customer service
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July 2024 by James Magana
Never had a problem. Great fast service. Their current Service Writer is vet knowledgeable, polite, and straight forward. Good clean convenient service every, single, time. Nothing but goid things to say. I've bought tires, done inspections, serviced transmission, regular service, AC repair, bearings. Never had a problem. They just remodeled too. It looks great. Keep it up.
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July 2024 by Timothy Christo
Quick service and exceptionally hospitable and helpful staff.
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July 2024 by Douglas “Doug” Graham
I easily made an appointment, they did the work for a decent price and finished on time... They knew we were not local, just tourists, but treated us very well.
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July 2024 by David Kuhlkin
Not sure where to start, but took my vehicle in for an oil cooler, 2014 Jeep Grand Cherokee Laredo, with almost 200k on it. Since the cooler had to be changed it was suggested that I replace plugs as well, which I agreed to. Several days later the engine failed. I had it towed back to the shop and Eric and John took care of everything from start to finish, including a complete engine replacement that was completed by warranty claim. I truly couldn't be happier with the professionalism, respect, and care that I was treated with. I originally started working with Firestone on my father's suggestion and because I was able to get an extended line of credit with 0% interest, promotional rate. Now, they have earned my complete trust. Great people, great service, and I appreciate everything the Firestone team did for me! 100% would recommend! Thank you guys again! Dave
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July 2024 by Cassy Docteur
Was a little nervous to bring my car in for an inspection after reading the reviews specifically about inspections, and my anxiety lol but I took the appointment anyways because well they were one of the only places that could get me in last minute(next day literally) for an inspection! And let me tell you I have never been more pleasantly surprised! Very nice staff. Very HONEST!!! In this day and age you can’t beat that. Thank you for your help we will be back!
