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October 2024 by Mystee Ipong
They need to figure out their answering service / appointment setting company. It’s not based here and have had multiple issues with them claiming they called and didn’t, canceling appointments. First time we had a flat tire and the 800 number told me they had the tire in stock and when I called them to tell them we were on our way the location panicked and said they didn’t have the tire and couldn’t take me same day. Second time we set an appointment for an inspection and they claimed they called us and cancelled the appointment. Reading the reviews, this is normal.
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October 2024 by Ryan Mccaslin
Everytime I've scheduled an appointment here and came in they've always had an excuse to not be able to do the work. First it was their tire machine was down and today it's that they can't do any nys inspections at the moment. How is this place still in business? What a waste of time.
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October 2024 by Sandra Heise
Knowledgeable and extremely accommodating!
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October 2024 by Mary Emminger
Great experience! I was well taken care of
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October 2024 by Kathy Lyons
Live out of town but was working in Brockport and needed my oil changed, so I took my car to them. On the way home, I started to hear a noise. They broke the clips for my heat shield under my car and I was dragging it. I called them and they told me to bring it in and they would fix it…..they zip tied it up. Then 2 months later, my car starts making an awful banging noise. I take it to another place to get oil changed and there is metal in the oil and oil level is low. My car doesn’t leak oil…..never have had a problem with this until they changed my oil. So now looking at engine damage. Will never go back there and don’t recommend them to anyone!!
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October 2024 by Debbie Sue D
9/5 6:00 pm - Made an online appointment for oil change, got text confirmation. Took car in and one person was there (came out of back room eating donuts) and said he couldn't pull my car in because he was there by himself. I said I would pull it in and he said can't do that either! I asked why I wasn't called if they could not keep my appointment, he had no answer! I work 3 jobs and fitting this in was important. We have a fleet of vehicles and will not be returning. Not sure why they were even open - noone was working. Not good customer service - his donuts were more important than reviewing his customer schedule!
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September 2024 by Tom Barbeto
Would never go back
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September 2024 by Christina Gartz
Worked 32 hours in 2 days. Brought my car in for a simple oil change. They put in full synthetic oil and charged me $104! My car does not take full synthetic oil. And never again will I go there.
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September 2024 by C Wallock
Had an appointment Monday at 4pm and they tell me they can't do my inspection all of a sudden because their parking lot was being re-paved? They offer to reschedule the next day (Tuesday) at 4pm. I show up and legitimately NO one was there. Its like they decided they were good for they day and went home? Me and 2 other people were sitting in the parking lot confused. I called the store and it re routed me to a call center and they called and said no one was there. Why schedule people and waste their time if they decide when to work or not? Not even a cancelation notice Thank GOD Barry's auto down the street took me in last minute for my state inspection the same day. Support small business instead of these franchised corporates places.
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September 2024 by Timothy McMullen
I needed a tire repaired. They were friendly, and fast.
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August 2024 by Pamela Hunt
Got an oil change and a NYS inspection, staff was friendly and helpful. Dropped off car, was done in a few hours.
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August 2024 by sara goulet
If I could do no stars I would. They put synthetic oil in my regular oil and overcharged me for the whole service.
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August 2024 by Jeremy Stimson
Booked a appointment online for a inspection. I get there for them to tell me that dont even have anyone that can even do it. Definitely going to start going elsewhere. Heard from other shops it happens all the time with them.
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August 2024 by Emily Cramer
If I could give negative stars I would. Canceled my inspection the day of my appointment. Would not help me reschedule with anyone. I called other local shops and they said that this is a very frequent thing for Mr. Tire when they don't want to do things. Other shops were all filled up with appointments and I could not get my inspection done before I left to go back to PA where I live now.
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July 2024 by joe versace
Brockport Mr. Tire did my repair rapidly and correctly today. Devan was great. I will do business here again.
