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November 2023 by Esterling
Tamara is so beautiful Val Chris and ben are amazing they help resolve all problems
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November 2023 by David Rodriguez
This store allowed (the Rep that let it happen is named Ben C.) someone to purchase 2 pairs of ear pods on my account with checking their ID or verifying the phone number. I now have to pay the $42 a month for 12 months until the ATT fraud department can investigate. Be wary of this place with your personal information.
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November 2023 by Y Davis
I love shopping for accessories and new phones at this location the service is wonderful employees are professional and have pleasant personalities. The manager Mrs. Martinez always helps me to find the right phone that fits my needs. She goes above and beyond with her customer service. recommended #1 I was set up with a phone in less than 1 hour thank you.
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November 2023 by Justin Baez
This At&T is legit the best AT&T across New York City just off the strength of its manager and team. The customer service was on par with the experience of being ushered into a five star hotel and spa. Val and his team were immensely helpful and made me and my wife’s multiple visits the highlights of our day (despite being pretty regular errands). We really appreciated being treated like family and honestly in today’s political climate that’s really all we’re asking for. Kudos to the team.
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April 2023 by Kristijan Mlinarek
My friends and I came from Europe and came in this AT&T store at the end of February 2023 to buy sim card with internet so we can use it while in the city. The lady who worked there said the only acquirement for the sim card to work is that the phone has to be 5G, one of the friends had a 5G phone and we made a purchase. The lady helped putting the sim card in his phone but it didn't work. We spent 20 min trying to figure it out and after not succeeding we asked for the refund, which was denied and we were told it wasn't possible. When we got back to our hotel we connected to wifi and in 10 min we found a list of phones that were compatible with that type of AT&T SIM card and ofcourse none of our phones were on that list. How hard is it to teach the workers to do their job? Why did we have to throw $50+ for nothing? Anyway, 2 stars and not 1 because the lady was nice however didn't properly know how to do her job.
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January 2023 by grace castillo
Aaron was a true pleasure to deal with. I came in to replace my phone and service from another company. After receiving such great customer service, I came out with Direct TV Streaming as well. He took the time to explain pros and cons and he totally convinced me to get Direct TV with his knowledge and expertise. Love AT&T and their team!
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November 2022 by gjergj nreca
Wow ! What an experience, all the employees were super helpful especially Paola! Would highly recommend going to buy your phone here.
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November 2022 by Deirdre O.
Aaron is definitely a patient person I went to pay my bill and decided it is time for a upgrade. I forgot my passcode so used to facial recognition Aaron was extremely helpful he definitely deserves a Raise working with the public is not easy Thank You Again Aaron.
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October 2022 by phileo staffing
Super helpful staff,Jenni and Tamara are resolved my issue.And also applied discount to my account.Appreciate them.
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October 2022 by Que B.
Staff is friendly and courteous and very knowledgeable about plans and phones. They try to work with you to get you the best prices plus the new updated products. I came to get a new SIM card for my Iphone and left with a New Iphone 14 Pro. I was able to do a trade in and since my phone is excellent condition I'm only paying $8.00 a month for 36 months. Thank you Jennifer for all your help with this trade in.
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September 2022 by Victor Weinberger
Danny was courteous, patient and very helpful.Highly recommend this store
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August 2022 by Brittney Limongi
Jennifer Was So Nice She Was A Good Listener She’s Smart And She Really Helped Me Out
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July 2022 by Ron Nunez
Great Costumer Service!!! Paola was so nice and helpful. Positive communication skills and filled in All details needed. Made a bad day great. Really turned my frown up side down. ???
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June 2022 by Iftikhar Thaha
never experienced customer service like in this in the states .Bravo !!!The store manager was amazing and goes that extra mile
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May 2022 by E W
Really appreciated the help I received from Paola this weekend. I needed a new phone but am not the most tech savvy person. She walked me through all of my options and was super patient as I made my final decision (which was the first phone she suggested, haha!) Thanks again, love my new phone