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March 2025 by Juan Sebastián Agudelo
To whom it may concern,
I’m writing to express my disappointment with the service I received. I urgently needed to buy a phone due to issues with my online banking, and I relied on the store hours listed on Google Maps, which stated the store closes at 8:00 p.m. I arrived shortly after 6:50 p.m., only to find the store already closed.
There was no notice or update to the business hours online, which led me to waste a trip. Regardless of the situation, customers rely on accurate information, especially when they are in need of urgent service.
To make things worse, I was only spoken to through the closed glass door. It’s extremely important for managers to keep store hours updated on platforms like Google Maps, to post clear notices, and to treat customers with basic respect.
Thank you.
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March 2025 by Amanda Laguer
Rosa was very Great!! Great customer service.
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March 2025 by Anthony Maisonette
If visiting AT&T at Pelham Parkway, please go visit Rosa. She will give you incredible customer service. I went in to exchange or upgrade my mini 12 to the 16 Pro Max and she made the transferring of information very easy to keep every step I needed.she was more than outstanding. Thank you Rosa
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January 2025 by Nikita Hill
The customer service was great. They have answered all my questions. Talked about the different types of phones, prices, and promotions. Overall great experience. They sold me on getting a new phone with them because I never had any other phone company other than MetroPCS. I loved the energy they gave me in this store.
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October 2024 by Osama
Terrible experience with the customer agents in that branch. Two times I go to this branch and they don’t even bother to pull my account and directly refer me to call customer service to solve my issue. The agent even claimed that AT and T agents at BJ are lying to people regarding their expected billing and installments . After lengthy discussion, they pulled my account and her claim was false. Don’t go to that branch If you have a problem to solve!
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August 2024 by Donnell Harris
It was a great experience. The sales representative April was the best.
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August 2024 by Ramon Vidal
Amazing!
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August 2024 by Cesar Pereyra
Great service. The guy who assisted us was so helpful. Darn I can't remember his name.
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July 2024 by Tyresa Jackson
Recently, I received assistance from a sales associate named April that was very polite, professional, and ensured the matter I was dealing with was resolved. April made the experience very pleasant, thank you.
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June 2024 by Maria Garcia
Excellent customer service. I highly recommend them,I could not be happier with my results.They took care of my need fast and easy. Thanks.
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June 2024 by Franklin Cruz
Exelent place and service 5 ⭐️⭐️⭐️⭐️⭐️
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April 2024 by Richard Aqurrie
It was horrible. I went in there knowing exactly what I wanted and the manager uncomfortably kept insisting I should upgrade my phone. I told her I just wanted service and she said she had the iPhone 14 version of the phone I had that was on sale when in fact it wasn’t the pro max and the GB we’re far less than my original phone. After she open the box I realize these weren’t things I expected prior to her opening that box and sge said pretty much there was nothing I could do because it was already opened. Very misleading and rude. She also a couple hours ago texted me from her personal phone as if she was AT&T automated system asking me the same questions you are asking me. This is harassment and unprofessional of her to take my number and contact me as if she is AT&t
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March 2024 by Ramon Marte
The store is very nice and clean, and team in the store is very helpful, specially the manager Anny Lopez which is very nice and helpful, great customer service!!
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January 2024 by Luis Arquimedes
I came in at the last minute to buy a phone and Natasha J. did an extraordinary job, even after my account was having issues.Natasha was very patient with me and great customer service.10/10! ⭐️ Natasha deserves a big raise ✅
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December 2023 by Felix Correa Jr
The service rep April, was polite and on point about all that she offered. She provided clear answers to all my questions and concerns. She could sell me the Brooklyn Bridge. You really need to give her a raise. She gets Five Stars⭐️ ⭐️⭐️⭐️⭐️
