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December 2023 by Saul Jimenez
The ATM is never available.
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October 2023 by Carmelo Vergara
It’s my first time and last one going to this locationI had an appointment in this bank from 2:30 to 3pm I went at 2:40 and a rude girlTold me that I loose my appointment.This is insaneTHEY HAVE TO CHANGE THE EMPLOYEES AT THIS LOCATION
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October 2023 by Jacqueline Riveara
They need more employees to deal with all the people on certain days
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August 2023 by Алина Арсланова
Terrible bank. I was given an appointment for 22.08 at 13:00 and they didn't give me a card according to my passport, they demanded a second document, which I don't have and never had. I was with a child and lost time.no one warned me that I needed a second document, which I do not have and never had.the translator girl, who was connected to me by this person in the photo, was rude to me.Instead of spending time with the child, I lost time in the bank and also got rude
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July 2023 by Amr Albaz
The worst bank branch of the banks in the United States of America, always one employee and tells you the bank is out of service and if there 2 employees they very rude, beggars inside the bank, the bank is dirty, even the ATM is often out of service
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May 2023 by Yuriy Khoma
Beware of SCAM! Do not give them your personal info! Just got a call from this phone number, it popped up on my phone as Bank of america, but the guy was saying he is calling from Coinbase, crypto company, i guess they tryung to steal peoples crypto. Beware!
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May 2023 by Wilde Diaz
Uninformed staff. Went to deposit a check and was told by the teller with tats on his hands (didn’t get his name) I couldn’t deposit it. Called into customer service and was told he was wrong and they themselves put in a complaint against the branch! Lol.
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March 2023 by Maria D
This bank takes advantage of ppls time and consideration they claim there the only bank that takes new York ID not dmv give you an appt then don’t even honor it won’t even alert you that it needs to be rescheduled never will I ever consider having an account here. They act as if there doing brain surgery for a simple bank account ugh.
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February 2023 by arafath moumouni
Worst customer services and incapacity of employees
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February 2023 by Yanfe 0237
I went to the bank without appointment and really upset with the online banking and fraud! But Stephanie from this location help me with a lot of patience and respond all of My concerns! THANK YOU Stephanie for your excellent costumer service! If you need assistance ask for her she will receive you with a good smile
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January 2023 by Awais Bajwa
Kindly hire some good employees for this location today i had a very bad experience with an unexperienced lady name Stephanie I went to open an account , 1st she wasn't ready to work when i told her bank closing after an hour she said ok but in the middel of my appointment she told me on my face its 3PM I'm tired I can't continue you profile go home and come back again I asked her ok when I can come back she told me you missing some documents when you get those bring documents I asked what documents do I need explain plz she was like I don't know. First I thought she is joking but after 2 minutes I realized she was serious. Thn I went to white plains location and thy open my account with In 20 minutes with same documents. Plz give stephanie some more training no wonder no body goes to allerton Branch cuz of employees like Stephanie.
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November 2022 by fxnny medina
That location is really bad. Machines never works.
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October 2022 by Brian Daniels
I have a business account with the bank. Went into cash a business check with the bank. I ask to cash the check .Was told I could only cash a personal check at the branch. I said no when I looked online it stated that you can cash a business check at the branch. She said no you cannot.I called customer service for verification they stated yes I could cash a business check at the branch. When I mentioned that I spoke with someone in customer service and was told that oh it's at our discretion if we want to cash the check or not. I don't understand how the bank determines who they would like to cash a check for.She made no effort to help me whatsoever. I proceeded to go to another Branch down the street which had someone behind the window. But when I approached I was told that she's not a teller she's just back there answering questions. Aren't the people who sit on platform there to answer questions!I don't know what's going on with this bank but I'm definitely looking for somewhere else to do my business.
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November 2021 by Angelo A
Extremely unprofessional!!! Everyone should be fired there
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April 2021 by Colin Hu
Wait time here is 30min-1hr. This was post Covid19. Now they don’t even open anymore. The staff and management don’t care for customer service. Even their controls are a failure. The tellers are super noob and assistant take their sweet time to come help. Oh and there’s always beggars at the entrance door and the atm area. It’s illegal to panhandler within 10feet of a bank. They’re literally inside the ATM area.
