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January 2025 by Daniel Rodriguez
Terrible service…if it wasn't for Miss Annie I wouldn't come to this bank…. I came to fix a problem with the account and Annie was on her day off... I explained it to another lady and she left me waiting simply because she wanted to... they don't know the word kindness or empathy.
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December 2024 by Issaura M
Horrible customer services .
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June 2024 by mo harun
At 9am there is one teller and a line out of the door. An employee said that they are fixing the atm and will be there in a few minutes. Well it is now 910am. I am still in line 10th person with 2 people behind me. Sad! Real sad !
Update: finally finished at 9:25am. Karen did not answer when I said “have a nice day ma’am. The teller was super helpful and courteous.
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June 2024 by Maria Olivera
As soon as I walked in, I was greeted by Annie Martinez. I explained I was there to close an account. She walked me directly to her office. I sat down and started fumbling through my bag of paperwork. I found the death certification. Then I couldn’t find my ID. Annie told me to take my time. Her words of kindness calmed of nerves and prevented me from tearing up. She closed the account within 7 minutes and I received the Apple notification of the closure before I left her office.
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April 2024 by Hussny Awad
ATM took my money after service hours. Right away till find out Bank of America doesn’t have 24/7 online or phone customer service and if you can make it to this branch during hours they also do not pickup their phone. One of the most horrible experiences w a large bank. I still don’t have my money and all they can tell me is me is I have to wait possibly until the 18th and there’s no one that can help w that. They’ll hang you out to dry when there atms mess up
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January 2024 by Brian nguyen
Renee is amazing
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September 2023 by Nurlan Sadibekov
Disappointed .Their machines dont take cash deposits.When i went inside and asked to deposit money into my business account ms Rosario declined my request even though i had work id with me, and DL on my phone.Did not want to listen anything and said she cant accept it.I want and i will move my investments out of Bank of America into more better financial institute.
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July 2023 by Kid Smith
Why is this branch still open?!? The workers there are so lazy! The line will literally be out the door and they will be having a personal conversation while people are waiting. Very unprofessional. I go to the one on Pelham, in and out like it should be.
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July 2023 by Laura smith
Need more workers, 2 windows open and the line be out the door. Bad services
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June 2023 by Jen L
Horrible customer service. They only had one teller with an attitude at 12pm.
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June 2023 by Emily Payton Berrios
Called ahead to see if they had tellers available (sometimes they don’t) and the person on the phone didn’t know what a bank teller was
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May 2023 by Emily Payton Small
Called ahead to see if they had tellers available (sometimes they don’t) and the person on the phone didn’t know what a bank teller was
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March 2023 by Fran Viana
The worst Bank of America. The tellers have horrible customer service. The line will wrap around the entire bank and they’ll only have 1 teller. The bankers will watch the line increase and won’t add another teller at the window. Horrible
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March 2023 by Conner Hackett
Line wraps around the whole place, while employees just watch, terrible service only one teller for 20 customers is so unprofessional I would never recommend any person to do business here let alone Handle my money I work so hard for never again .
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February 2023 by Ayanna Larmond
Great customer service.
