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January 2024 by Laura Marini
Mixed review. There was a young female manager who was fantastic and got things done. We weren't sure if it were our laptop or the charger that wasn't working. She said geek squad would have a charger and could check. The geek squad couldn't have cared less and said they didn't have one and that since we were no longer under our two year geek squad contract there was nothing that could be done. We went back to female manager. She had one of her peeps go get the charger from their back office and they plugged in our laptop and it started to charge. Yeah! The employee brought us to where we could pick up a new one. So it worked out but no thanks to Geek Squad. Make sure to keep that manager.
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December 2023 by D. R.
Great service . Knowledgeable, quick on returns or any questions I have. Insurance best out here !!!! Made this store my store ??
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December 2023 by Kata Brown
THEY WERE VERY PROFESSIONAL!! N RESPECTFUL TO ME!! N VERY HELPFUL!! THE GUY FROM THE GEEK SQUAD DID AN OUTSTANDING JOB ON MY NEW TABLET IN 2 MINUTES!! LOVE THIS PLACE N PL!
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November 2023 by Reggye Rodriguez
I always get what I need, only issue this time is the pressure that the associates have to sell you the suscripción plan, is like they need to sell it to you and they can't let you go of you don't buy it. Is funny cause the girls that were trying to sell it to me tried so hard and still were not able to get me to get it. Is not a bad program but sometimes they need to read between the lines of a customer does not want to spent more after spending 1000 plus dollars at the store. To me things like this should be added after purchasing a big item that way the customers can always come back.
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November 2023 by Jae Soulja
Great help, if you ever shop there make sure to ask for floor salesperson Christopher Robles.
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November 2023 by Tiffany J Barrera
I went for a 2nd gen Apple Pencil. The associate who helped me was very friendly and helped me get what I needed. Connecting the Apple Pencil to my iPad upon returning to my dorm was a very quick and easy process. It was a convenient location not too far of a car ride from the college I attend.
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November 2023 by Darnisha Buckley
I had an uncomfortable amount of customer service (maybe because of the time I went into the store (8:15ish)). I had this one employee follow around the gaming area. I guess she thought I wanted to steal because she kept asking me if I needed help (looking at video games ) after I said no many times. She kept eye balling a bag I had in my hand, as if I stuffed products in it.In all the times I'd visited a Best Buy, I was never approached by an employee for browsing. And I visited Best Buys (not this one) plenty of times with bags from different stores.As I left the gaming area, her co-workers and a security dude followed me (around the store)..It was uncomfortable. Literally doing last minute birthday shopping.Honestly, if this area has a past history of thievery, maybe all the products should be locked in containers.I don't recommend going to this best buy. They don't know how to treat people. Either they ignore your questions/concerns or treat you like a common thug.If you want to go to Best Buy, go to the ones in Manhattan and if you need something quick, run to target.
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November 2023 by Matt Coyne
I was greeted when I came in the store. This person helped me decide on a laptop and took the time to explain all the functions. I added the Microsoft office and walked out with my computer. I was very happy with the selection and service.
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September 2023 by Gabriel Yohendran
The service isn't great, they all had an ulterior motive trying to push me in a direction instead of trying to fulfill my requirements. Based on the other reviews on the site, it seems like the service is consistently bad.
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September 2023 by Joselina Martinez
The employees delivered exceptional customer service. They helped me pick the right iPad for my kids and informed me about all the payments plans.
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August 2023 by Reymundo Torres
Geek Squard Raymond was super attentive help me on my major purchase. Professional and courtesy ? I'm a Grouchy old man to be 70yrs soon. Other Representatives were on Phone or talking to each other. He saw I was annoyed can engaged me , Asset to Best Buy ! Hands down.
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August 2023 by Helal Alhamidi
I bought home theator system used it for a week didn't like it the sound wasn't good enough so I returned it to exchange for a better one they the girl told me if you don't have recept we can't return it i told her i don't know why they hired you because its under my phone number she said they can't take it back because it's open and I didn't have the box. By the way bestbuy don't ask for a box anywhere else except this geto bestbuy and geto manger don't buy anything from geto bestbuy I'm going to name it "geto bestbuy" they don't even respect the customers i hope mangment sees this
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July 2023 by Matthew Goldstein
Terrible customer service, in fact non-existent. And the customer service lines provided do not help resolve issues either. I've never dealt with a company that doesn't care about customers as much as Best Buy nor have I ever had as exasperating an experience. I'm truly sorry I purchased anything with Best Buy.
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July 2023 by Jonathan Nunez
Went in to inquire about a wifi router and they gave me an extensive breakdown to what and which service providers were compatible and also offered me access to their services if I was unsure. This sounds weird. But until youe sitting in a bird nest of wires and don't know which wire to attach, and the house goes black (I know it's farfetched, but just use your imagination.) You are going to hate it. Gotta get an electrician involved, etc, etc. not worth it. They offer geek support. Very open to inquiries and willing to get you a professional who can better help.
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June 2023 by Liseli P.
Its an ok Best Buy if the other option is none at all. This location is very small - they don't carry much. They can order for you to the store but qt that point I feel I can just order online myself . They have the essentials but not much more.
