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March 2024 by Hatem Alazzam
My experience with an employee at 3 p.m. did not help me, even though my right foot suffers and it has a bacteria suction device installed. I asked her for help. I cannot stand on my feet much. She insisted on me going to stand on the floor.
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March 2024 by Kim Kuks
Pitifully understaffed. Love the deli counter, but very slow. Escalators perpetually out of order.
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March 2024 by C. G.
Trying to enter and leave this place is such a hassle as there's always at least one elevator not working and all three escalators are almost always out of service. When arriving at the club level, sometimes there are no shopping carts. You can either wait a while until they bring some down or go back up to the parking lot to look for one and come back down again. Lines can stretch all the way to the back of the store when trying to checkout. This used to be a convenient place to shop when it first opened, since then it's gone downhill. It's to the point that I'd rather drive 30 minutes away to shop at another club than come over here.
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March 2024 by Harlem Beloved
This location usually have everything I need , I'll give them that.. However, this location also has the rudest and most unprofessional staff out of all the BJs I've been to...To make matters worse the worst of attitudes come from behind the customer service counter.There is definitely opportunity for training in customer service here and it's imperative...
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March 2024 by Jay Buggs
Escalators and elevators have been out of service for over several months. Today only one elevator was working and the line to get out was all the back to the registers.
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March 2024 by Yaz D
Thanks to Jennifer at the optical for fixing my glasses. She thought it was just a loose screw, because one of the legs was just about to fall off. She took her time, her pliers and her patience to fix them. I cannot thank her enough!
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October 2023 by Denise Figueroa
If you can avoid this BJ's location by all means do! The escalators NEVER work, & out of 4 possibly 5 elevators there is only 1 in service at a time which is insane! The community relies on this store and it's such a nightmare to get in & GET OUT! I'm sure there has to be a couple fire safety violations in that alone! There should be NO EXCUSE for how awful this store operates, the store at any given time is PACKED so they're making money, & none of that can be invested back into the store?! I'm certain that it's such an operational nightmare because of the location it's in, this STORE NEEDS TO DO BETTER!
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October 2023 by Oluwaseun Agemo
I do not understand why as a club member, that paid for membership and also paid 15 dollars for delivery, they have to send my online order with no bags or boxes and have the drivers putting my food items on the floors in the elevator and my hallway just because they didn’t give them a bag to package the items. When I asked why they weren’t packaged, the said the worker that brought the food items to them for delivery said I didn’t pay for bags. And it has happened three times now. We get our food contaminated because you cannot give us a bag to package them.
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July 2023 by MICHELLE GARAYUA
This location is such a pleasure to shop at. It's neat and I've been here several times and it wasn't packed. The shelves were stocked and the lines were not ridiculous like other locations.
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July 2023 by Wilson Rosario
Decent selection overall , but check out and self checkout is horrible , long wait lines, so if you can’t a quick grab if your on the go this BJ’s is not the one .
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July 2023 by Xen Coop
Never enough cashiers the line was from the front of the store all the way to the back by the baked goods and growing. Thank God I use the express checkout electronically.
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June 2023 by Gyl-Maria Rose Bartholomew
8:00 am in the morning and absolutely NOT ONE cart downstairs on club level. And no staff to assist. Definitely mad a difference about how much I bought. Do your JOBS!!
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May 2023 by Sakiyna Switzer
After standing on line that was all the way around the back of the store. I get to the register and can't scan my app. I ask for assistance and am told I have to now stand on line to get a temp card. What's the purpose of having the app if you need the card and why am I able to use the app at other locations with no problem?
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May 2023 by Francine Morgan
I'm disgusted with the continued pattern I'm witnessing. Normally this item is $10-$11 at most. My children love the outshine popsicles. I saw it was on sale and decided to purchase. Didn't look at trash because I know the normal cost. It rang up at $14.49?. I was so dumbstruck, I thought to myself lucky I didn't pick up two. Got home, found my receipt for Costco, which only a week prior I purchased same bars. Receipt said $11 and change for bars and they gave a $3 coupon for it. WHY are some franchises gouging in certain neighborhoods????
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April 2023 by NFT Acct
Ghetto place. Shoppers literally looking to get into fights with people by shoving into you and cutting the checkout line. "management" and "employees" do nothing to keep order, you can't even identify who's even working there. People literally barbecuing in front of the store with 15 unlicensed taxi drivers soliciting rides and hard blasting music from their cars.