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November 2023 by Nazma Sarwar
911 my pleasure help who took my footage from car benefit this month November 9th 2023 my cash assistant is $90 and my phone is 287 but nothing there after 2 days they give me $50 but not $90 and my photos no I'm not there what happened who took this I live in Bronx my address is 245 East m o s h o l u Parkway North Bronx 10467 New York apartment 611 my name najma Sarawak and my dad about March 9th 1970
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November 2023 by Grace Sim
Very unprofessional, unreliable, and the worst branch I ever experienced. I’m a loyal customer for many years but due to my encounter with one of the banker and how he handled the situation, I will close all my accounts associated with this bank. I was making payment and one of my bills were not accepted and I flattened and re-submitted. Then my bill came out again 1/3 ripped and missing. I informed the banker what happened and I had a witness, another customer who was standing next to me. The banker said technician is on site and will be taking care of it and would mot accept my bill to exchange until it was examined by their technician. He said I will be getting a phone call in an hour. I waited and waited, but nothing. I called the branch and he answered. He put me on hold and never returned. I’m very upset and this is pretty ridiculous.
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April 2023 by Joe Crow
Many years ago there was one guard who guarded the entrance to the parking lot and the main entrance. Now there are 2 guards but the entrance to the parking lot is closed. At least the parking lot is there. There used to be a clock in the bank on the wall. My children did trick or treating in that neighborhood several times. The bank would always put up a sign that they had no candy left. There was another bank in the neighborhood that gave candy.
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March 2023 by Diandra Scott
They don't answer their phones and the general 877 phone line connects you to someone who doesn't know how to help you nor understand you. I wanted to ask a simple question about opening another account, but after this, it would be easier to just not bank with them.
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February 2023 by Savitree Budhu
Very good customer service experience. Parking available and kind workers
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January 2023 by Mohamed Zahiruddin
The service that I have received when I conduct my business here is outstanding and is always punctual.
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November 2022 by Srfbx 2020
I been living this neighborhood more then 14 years it’s my first time came here to open a account it’s really disappointing. I made appointment for 11:00 it’s been one hours already I didn’t got any response from any bankers their. It’s looks like ghost house . ??
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November 2022 by Deso Marciano
Staff is very welcoming and ready to assist customers - pleasant work environment always clean and quiet - always in and out
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June 2022 by Judith Mand Schultz
Not a fan because instant debit not working again. Capital One seems to have problems with this. Second time in a couple of years. They Keep saying we are aware of the problem and are working on it. WHY IS IT OVER A MONTH AND STILL NOT WORKING!!!
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June 2022 by Daneisha M
I was trying to call to find out if Bainbridge was still open, but I get no answer. I see that the Co-op City branch closed down (that’s hilarious, by the way!), but I liked Bainbridge! I hope it’s still open. I called customer service & they don’t know a thing. They told me Co-op was still open as I was standing in front of boarded doors LOL! But it’s an annoying drive for me to Bainbridge which is why I want to make sure they’re open. Somebody answer the phoneeeee…!
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May 2022 by Greg Halzen
I like the online tools but when I went in person to ask questions about using more of their products they turned me away and said everything was online.
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December 2021 by Rodney Wright
There are 5 atm machines in the entry, they are usually all working. The place is kept clean and there is security on the premises. The tellers are not very friendly, but they are fairly professional, (Just Young) and seem lack customer service training. They stay open late and they open on Saturdays.
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March 2021 by Jay and Gamer
They would have got 5 stars but those ATMs you got new ATMs and some don’t work.
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March 2021 by GamerandDad
They would have got 5 stars but those ATMs you got new ATMs and some don’t work.
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February 2021 by Meri R.
Veery slow, always sort on employees and that causes such a long wait. This branch needs more employees such a waste of my time to wait on the line for the transaction that takes for 2min and i have to wait up to 45min or longer to get it done.
