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March 2024 by Sadri B.
Wow this Chase bank in pelham bay section of the Bronx has more then a few bad reviews and I really can comment as I did the ATM dance on Sunday and I was smooth and uneventful. Many stand alone ATMs especially in manhattan was closing up and the big reason is the homeless and other street dwellers are using the ATM spaces as homes and sleeping quarters . I was lucky as this Chase ATM has a security guard on duty and I don't have to deal with that nonsense.4 functional ATM machines and I only needed to use one .very quick in and out task and that's my review .
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February 2024 by Julia Egorova
This location consistently has non-working ATMs. One was rejecting a perfectly OK debit card and another one was not accepting checks. Terrible customer experience.
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January 2024 by Ernie d
Service was prompt.
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January 2024 by Ibrahim Alsaedi
Good customer service
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November 2023 by Victor Rubianes
More than two months ago, the lobby at our Chase bank, which houses three ATM machines, was given an upgrade with a sidewall containing a graphic art display and large letters naming "Westchester Square". However, the display does not represent our community which is Pelham Bay.What disappoints us the most is the error in naming the community. It suggests that the research done was lacking. It actually feels disrespectful. We brought this issue to the manager in our bank over two months ago and the display continues. Honestly we would rather have no name printed than having the wrong one on display.
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September 2023 by Helen Grace Pekson
Employees are incredibly friendly and accommodating.
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August 2023 by Nat Zam
They take forever to assist you and the bank manager just sits in his office and doesn't come out to assist. No sign that says you need an appointment. Make sure you have no plans if you are coming here.
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April 2023 by erudyk1
My Experience was a positive one. My wife and I were greeted by a security guard named Jeron who I believe works for Johnson Security Bureau. We were helped by Denise a teller who was also very pleasant. This will be my go to branch.
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March 2023 by Dania Rivera
NO STARS....IN REGARDS TO CLEANING, THERES ALWAYS A HOMELESS PERSON INSIDE WHEN I GO IN THE MORNING AROUND 7;30AM TO USE ATM DISGUSTIN STINKY SMELL THEY SHOULD NOT ALLOW THAT IN THERE AND LOOKS LIKE NEVER CLEAN THAT AREA SO DISGUSTING IM CHANGING MY BANK COMPANY JUST BC OF THAT IS RIDICULOUS AND IS EVERY DAY AND THAT PLACE STINKS SHE WAS THERE TODAT 3/15/23 AT 7;30 HAD TO COVER MY NOSE COULDNT STAND THE SMELL*** I DONT THINK THYE CLEAN THAT PARTICULAR PLACE IM CHANGING TO CITYBANK AROUND THE BLOCK.............
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November 2022 by Mary Ann Pungello
Try to go in the bank on Buhre Avenue, outside door is locked even though the bank is open. Line is out the door, people got disgusted and left. Two windows open, both with problem customers. When I finally get to the window, I get attitude. Yes, I needed a few things done and I go to a branch maybe twice a year, so I don't expect to be treated like a second class citizen especially when I have been a Chase customer for over 50 years. This branch is in desperate need of learning proper customer service. From now on, I rather drive to the branch on Tremont where the staff is pleasant.
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November 2022 by Victor M.
Every time I come here with my check, there's always a problem never fails. This place is on believable.
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October 2022 by Nurshad Jahan
Terrible customer service. I was there this morning to withdraw money. First, the teller was not welcoming at all. I gave her the receipt to withdraw money, she was staring at me, even until at that point there was not a word from her. Then I insert my debit card, but I think it didn’t go through, she was like, take it off. Then I took it off and insert it back. She was extremely rude. Didn’t like the way she was looking at me, didn’t like the way she was talking. I was wearing a desi attire, I am assuming she was being racist. I was in that location before, no one had ever been that rude to me. She did not give me any envelopes. Name of the teller was Ebony, if she can’t be nice with customer, she shouldn’t be working there.
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August 2022 by Jose R J. A.G.
Ms. Denise and Ms. Ana, have a Great Customer Service Skills. Great Human beings. Thx from (Jose R. J.)
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July 2022 by aymascom JRJ
Outstanding Customer Service Skills by Teller Ms. Ana.
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July 2022 by Eiad Mustafa
Cashiers are very slow and very very rude
