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December 2022 by John D.
Traveled a good distance to this dealership And was pleasantly surprised how nice everyone was there! The secretary was very helpful and the manager on Sunday was Great. My salesman Raphael was very personable and honest, they worked out the best deal for me and my son. Everything even with finance manager was seamless. I would highly recommend this place to all my family friends. I was completely satisfied! Thanks City Ford Team!
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July 2022 by Muneshwar R.
1. Very Poor Customer service from some staff, names can be mentioned. First to begin with is the person who answers the main number. Very Very poor customer service skills. I called over 24 times within 2 hours and She keeps putting me on hold. 2. They order a part for my vehicle which was already paid for over 2 months, the part took over 2 months to get to the service center, I finally took my car in to install the part and it is a day and half almost finished and they can't finish. This is very disgusting for Business. Clearly the MANAGER needs to take charge.
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March 2022 by Josephine T.
This is not a good dealership . The employees don't communicate with each other. I was suppose to test drive a ford maverick on2/27/22 - while I was eating 30 mins someone asked me if I'm coming - I said I would. After 30 min, someone called and said it was sold . Monday , I was told to come into the showroom and I was told that I can put a deposit with a dealer ordering a maverick but on the spot I was told I couldn't . I found out I was in the waiting list for the maverick. And the person. Dylan even went in the website for me to custom order but after I told him that ford has stopped taking orders up to this summer - he had to clarify with his manager . These people are playing games . Calling me and one wanted me to buy a Mach 1 when obviously I cannot afford it . They wasted my time. Effort and they treated me like I was 5yo .
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January 2022 by al moustapha
Parts service guys will assume that you are there, not to order parts but just to ask for their prices and will say it to you outloud. Guys even if many people are coming for prices only do not assume for everyone. You don't know me, I am a customer, treat me like a customer.
