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January 2024 by Syed Rizvi
Drove in from DC to trade my vehicle in and they couldn’t let me know that the vehicle I wanted had sold. I received a call 4 hours into my trip when I was 30 minutes from the dealership.
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January 2024 by Lorna Smith
My name is Sharif my experience from the moment I walked in with my wife was excellent. Edward Estevez was very nice and professional he asked what we were looking for. He didn't try to throw us in something out of our range just to get a good commission. He listened to what we wanted and he provided that. Once my wife gave the thumbs up about him I knew he was a good salesman. Everywhere else we went my wife was very disappointed. So yes we will be coming back and recommending people to go to City World Ford.
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January 2024 by Caroline Jennings-dance
Cathleen is beyond amazing. I received a text from her asking if we'd be interested in trading in our Ford that we purchased from them in 2013. I wrote a long response of why we wouldn't return (based off all the problems we recently have had with the car we bought in 2013). She heard my frustrations through the text. She apologized for what we've been going through and said that she would do whatever it took to find us a vehicle in hopes of not just getting us back in as a "sale" but to help us in this situation that we shouldn't be going through.I didn't rush in bc we were still upset. Today we decided to give her and Ford an opportunity to fix what we shouldn't be experiencing. Cathleen spoke from the heart. We knew that she was there to "bat" for us. She was not going to let us get into a situation we'd regret later. Although we didn't walk out with another car today, she has made it so that we are almost 100% certain that we will revisit them this week to get a car from them. Cathleen told us that one of the reasons why she decided to become a car sales woman is bc she knows how it feels to be duped into a car. She decided that she wanted to be that sales person who walks in integrity. She said that even if we don't leave with another car the one thing she wanted to give us is HONESTY. Thank you Cathleen.Josh - her manager. The interaction we had with him showed me why she wanted him to help her win us back. I could tell that he wasn't trying to screw us up. I thank him for his honesty as well. This is how ppl should operate. I work for a well known supermarket that's always on the news bc their products amaze ppl. Our culture at the supermarket is treating ppl as if they're family; making their shopping experience one where you want to return. Well, speaking with Cathleen and Josh reminded me of my job. Integrity, honesty and more. I hope in the end that we can get a vehicle from them at a price good for us but as Cathleen said: honesty is huge with customers.
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January 2024 by GMV_907
I purchased a 2017 Ford Escape from here today. My experience was easy going and comfortable with my sales person Alexis who was patient, honest and professional. He ensured I got a car I loved without being pushy. GM Josh was honest and very personable. If my service would have ended there this review would be 5 stars however, I unfortunately had to complete my transaction with a financial manager (Juan Morla). Juan’s demeanor was not what I expected after working with such pleasant professionals shortly before. Juan was clearly frustrated when I refused to allow him to search for additional lenders for a “better deal”. My questions were met with confrontation and a condescending attitude. I was completely disgusted with him as a professional. His customer service was the absolute worst I have EVER dealt with. Juan was clearly the definition of “a rotten apple in every barrel”. If I hadn’t already loved the car I had chosen, cityworld ford would have lost my sale today because of him. No matter the sale price, commissions or up selling you attempt every customer should be treated with respect, even if they refuse to accept your offerings, Juan.
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January 2024 by Chris Castillo
I leased my vehicle in 2021 from them and they did a pretty good job at the time. Now I'm trying to buy my vehicle I'm getting a runaround from them. I had looked at a new leased vehicle that they had but again another run around nobody could ever called back one of the salesman actually hung up on me. If you want to buy a Ford vehicle don't go there go somewhere else where they care.
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December 2023 by Fnu Shifad
They dont deserve no start. I wish there was zero stars 0000The manager Garcia is nit well professional. Came here to buy car and did not buy it bcz i changed my mind and they took money what down payment i was about to pay. But i also warned them. Make sure if i change my mind i am able to get my refund so i can go somehwere else and buy. And the manager said you will get it back. And after i changed my mind they did nit give me my REFUND. So he told me come the next day. And also came the next day and never got my REFUND. And its almost 10 days i havent got my REFUND . And now they be like u have paid apple pay so u have to give the apple pay card . So this they coukd do it when i have asked for the first time . But they did not tell me . And worst thing is they lie straight forward . CITY WORLD TOYITA MANAGER IS WORST GUY . His name GARCIA .
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November 2023 by Mary Jo B.
Wonderful experience buying a Ford Maverick. I made the appointment online, received a confirmation called the next morning. On arrival to the dealership, I was greeted by Ed and brought promptly for the test drive. The pricing was transparent, the entire team pleasant and professional and the sale was completed in 4 hours with home delivery that afternoon as a courtesy. Highly recommended !
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November 2023 by Gio Stack
The sleazy car salesman Peter Garcia only cares about the money. He'll put on a performance for the customer––funny stories, big smiles, firm handshakes––but once the sale is complete it’s a different story completely uneducated and slow! Worst experience of my life
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November 2023 by Emmanuel A Abreu
would highly recommend Alexis to anyone looking for a reliable and trustworthy car seller. He is the best! And Anthony Santi this team is the best they work for the best price. Happy with my purchase 10/10 for this guys.
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November 2023 by Sarah Emily Sajdak
After being let down and ignored by Koeppel Ford in Woodside, we came to City World Ford where we were able to get a new Ford Bronco Sport for much less than a new or used one from Koeppel Ford in Woodside. The Bronx is futher than us than Woodside, but worth the trip. Thank you for keeping your word and making the purchase easy.
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November 2023 by F. H.
This dealership is unprofessional. They did not submit my info to dmv on the day I purchased my vehicle and I am unable to drive my vehicle as my temporary tags expired. They claim they submitted my paperwork to dmv 11 days after I purchased the vehicle. At the time of this post my vehicle tags are expired and I cant legally operate my vehicle. They told a ford customer s rep they would pay my fine if I am "caught" driving with no tags but its also a misdemeanor crime where I live, that is not an option to drive a vehicle w/o proper tags/registration. They refused to use exception to apply for another temporary tag. Unreal.
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October 2023 by Devin Beach
Cannot say enough good things about this place. Just bought a truck and even thought it’s an obvious used truck they were very accommodating. Humberto was great and very much appreciate his time and energy put into making the car buying process easy. From test driving to purchasing, licensing and registering everything was handled professionally. To top it all off they detailed and delivered the truck after purchase which was a massive bonus for me. Thanks again!
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October 2023 by Bebo
Ed did a great job, helped me out really good. We did the deal within 1 hour. Had the car ready when I got here. Went above and beyond.
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August 2023 by Vladimir Sosa
I Love my Ford Maverick 2023. It’s really fantastic. Nevertheless, I have noticed my tires are getting bubbles on the side. I don’t know if it’s due to the Hot weather conditions. But, whatsoever might be the cause, I decided to take it to inspections and ran to City World Ford Service. Oh My God! This is the worse service no one shouldn’t received. First of all, no welcomed receive by anybody. Regardless of that, I had to be polite and greeted everyone. Moreover, to make it worse, I got the worse service representative named Manny. I explained how uncomfortable I was feeling while I was on the wheel with my trucks which miles are only 4,900. So my truck is still under warranty, Plus I have warranty with my tires. Also, Explained to him that based on this inspection, my company tires is willing to change my tires. Mr. Manny expressed “ we Don’t do tire inspection here. This is not a body shop” wrong move for Mr. Manny, I replied to him, “ Sir my truck is entitled to inspection thus it is still under my warranty bumper to bumper and all I need to check is why my truck is swaying to the right side at 55mph” He then asked where my truck was and we walk together to the service area where my truck is. A mechanic, whose name is unidentified stated to manny “ the tires need to be changed” However, Manny said that the designs of the tires are specialized to be like that, overpassing the mechanic observation, as if he would be a Mechanic. But wait there is more, the Manager of this location, intervenes putting himself as a mechanic, leaving his status of Manager, and also said that the tires are fine, refusing to do an inspection of my truck. I told them that what they are doing is illegal. Because of that, then manny calmed down and now inform me that if I want them to do an inspection, I must setup an appointment and leave my truck with them for several days to find out what is causing my truck to turn to the right side at that speed. Wow not! I would never trust these negligent team at this location. So I left with courtesy. You guys are so prick, excuse my language, thus I’m frustrating by your service to my person, that you don’t guys even should have the privilege to say that you guys work for Ford. So, my people take a look at these pictures and judge for yourself. Thanks ??.
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August 2023 by Destiny Adams
I had a great experience with this dealership. Alexis was very professional, honest, and knowledgeable. The whole staff was very respectful and welcoming. From the moment I walked in the door until I drove off in my new car, Alexis , Juan and Ronald made sure I was well taken care of and did everything to help me. Even after I got my car they made sure there were no issues . I highly recommend this dealership to anyone looking for a car.
