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January 2024 by Aaron Strickler
THEY DO BUSINESS THE RIGHT WAY AND CARE ABOUT THEIR CUSTOMERS!Its a very long story, but initially I left a 1 star review, because I spent an entire day buying a car from them remotely via phone, email and text only to be told the following morning (when I was leaving to drive 2.5 hours to pick it up) that it had been sold. I was beyond frustrated, as I have had bad experiences with other dealers in the past.BUT this is where Victor and Yadel stand out from the crowd. They called me back and apologized explaining that it was a mix up on their end and they vowed to make it right. I was reluctant to give them a second chance, but they ABSOLUTELY FOLLOWED THROUGH. They didn't have the exact color I wanted, so they found the exact same car at another dealer. They then worked to get a transfer and even travelled to that dealership (closer to me) to finalize the transaction so I didn't need to drive all the way to the Bronx. They absolutely made things right in the end and that is a rarity today.Thank you Victor and Yadel for a beautiful car and the extra effort you put in to make it happen!
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January 2024 by Tanysha Simons
Today I went in and was greeted by Jose he was awesome from beginning to end. When I tell you they will make sure you leave with your dream car I mean it. This was my first purchase and Jose & Peter made it all possible for me with no hassle. I really appreciate these guys for doing me a big one for the start of 2024 thank you.
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January 2024 by Ella D
If I could give more than 5 stars I would gladly do it!! That's how happy we are with the service we received from Carlos Ranfla, one of the best car salesman we have ever had the pleasure to meet!! We went to 3 other dealers to buy my husband car and we were ready to buy it.. Then my husband saw this car dealership and we just went to see if they had a color we liked more, from the minute we walked in Carlos made us feel as we were family, he got us coffee, water made sure we were comfortable and answered all the questions we asked in a way that u understood perfectly, we had the paper work done at the other dealership but because of Carlos we decided to buy the car right there and then ! When we finalized everything he took it upon himself to go clean the car spotless and waited for us to leave together, he stayed an extra 2 hours for us and he could have left but he didn't!! I wish all salesman were as amazing as he is!! Thank U Carlos so very much!!
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January 2024 by Fabian Driehuis
Very happy with the service very friendly staff. Great experience and we decided to buy the car by this dealership . Carlos is a great seller we loved to deal with him.
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January 2024 by Rehman Nafees
Everything was great. One thing I should share that, if someone is a first time car buyer, please get an insurance first. Otherwise taking a Hyundai is quite challenging. A lot of the insurance companies don’t even cover this vehicle. Please do your research. I was unable to take my car home due to this reason for 1 day.The customer service was great. As a car dealer they are authentic and true to their words. Specifically I thank Mr. Jhon. Good service was provided. If you want a certified pre owned Hyundai, go to this place. Thank you .
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January 2024 by Justin
I recently purchased a car, and the experience exceeded my expectations. From the sleek design to the advanced technology, every detail was carefully considered. Ezequias Mateo (Sales Specialist) was incredibly helpful and demonstrated a high level of expertise. His assistance made the buying process smooth, was attentive to my needs and provided valuable insights. Erizardo Rodriguez (Sales Manager) was also helpful and great. Peter Back (Finance Manager) provided a pivotal role in making my purchase. His expertise in structuring the financial arrangement was evident. The professionalism at City World Hyundai was truly incomparable. 10/10
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December 2023 by Mr. Baez
I'd like to express my utmost satisfaction with my purchase experience at City World Hyundai. The entire process, from browsing the inventory to the final purchase, exceeded my expectations. The staff was knowledgeable, friendly, and attentive, making the entire experience seamless and enjoyable.I want to extend a special thanks to Carlos for being such a professional sales agent. His expertise and dedication greatly contributed to my positive experience. I particularly appreciate the transparency and honesty displayed throughout the transaction. It's evident that customer satisfaction is a priority for your team, and it truly made a positive impact on my overall experience.Thank you for providing exceptional service, and I look forward to recommending City World Hyundai to friends and family.
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December 2023 by Veronica Baltazar
I'm glad you found my review! Leasing a car can be a great option for many people. It allows you to drive a new car without the long-term commitment of owning it. You typically have lower monthly payments compared to financing, and you can upgrade to a newer model more frequently. However, there are some things to consider before leasing. You'll need to stay within a certain mileage limit and keep the car in good condition to avoid additional fees. It's also important to carefully read and understand the terms of the lease agreement. Overall, leasing can be a convenient and cost-effective choice if it aligns with your needs and preferences. Diana made sure that I was aware and knowledgeable of my options she made everything about my lease about me she went above and beyond I’m I'm glad you found my review! Leasing a car can be a great option for many people. It allows you to drive a new car without the long-term commitment of owning it. You typically have lower monthly payments compared to financing, and you can upgrade to a newer model more frequently. However, there are some things to consider before leasing. You'll need to stay within a certain mileage limit and keep the car in good condition to avoid additional fees. It's also important to carefully read and understand the terms of the lease agreement. Overall, leasing can be a convenient and cost-effective choice if it aligns with your needs and preferences. Diana made sure that I was aware and knowledgeable of my options she made everything about my lease about me she went above and beyond I’m so appreciative of her kindness and professionalism and my god she was super pleasant, I’d refer family to her and her team.
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December 2023 by Pedro Lugo
This is my second time coming to City World Hyundai. I purchased my second vehicle today. The service that Carlos, Mykael, And Jorge rendered was excellent. I even received a very nice surprise at the end of the transaction. I will definitely recommend to anyone buying their vehicle.
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December 2023 by Mark Popham
We had a fantastic experience with City World Hyundai. We went in knowing exactly what we wanted; our sales representative and finance manager were helpful, explained everything we didn't understand and we never felt pushed or pressured into anything. It was our first car buying experience and I could not believe how well it went.
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November 2023 by Gladys V.
Great customer service. I thought that I had an appointment, but I didn't. They took me in and explained that it would be a while but if I needed to leave to just let them know. They completed my oil change earlier than I thought and I made it back to work in time.
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November 2023 by Dayana Lysaght
I recently had the pleasure of working with Ezequias Mateo at Hyundai City World, and I cannot express enough how amazing my experience was. From start to finish, Ezequias Mateo went above and beyond to ensure that I had the best car buying experience possible.First and foremost, Ezequias was incredibly knowledgeable about the vehicles on the lot. He took the time to listen to my needs and preferences, and then guided me towards the perfect car that met all of my requirements. His expertise and attention to detail were truly impressive.Not only was Ezequias knowledgeable, but he was also extremely patient. I had a lot of questions and concerns throughout the process. My car was a total loss in the recent flood, and he took the time to address each and every question I had. He never made me feel rushed or pressured, which made me feel confident in my decision.What truly set Ezequias Mateo apart was his exceptional customer service. He was friendly, approachable, and genuinely cared about my satisfaction. He made sure that I felt comfortable and supported throughout the entire process, and even followed up with me after the sale to ensure that everything was going well.Furthermore, Ezequias was transparent and honest throughout the negotiation process. He provided me with all the necessary information and worked with me to find a fair deal. I never felt like I was being taken advantage of, which is unfortunately a common concern when buying a car.Overall, my experience with Ezequias was nothing short of amazing. He exceeded all of my expectations and made the car buying process enjoyable and stress-free. I would highly recommend him to anyone in search of a new vehicle at Hyundai. Thank you, Ezequias, for your exceptional service and for helping me find the perfect car!
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October 2023 by Abraham Cobbinah
City World Hyundai. You guy’s are exceptionally good! Especially, my Sales Agent, Charisma ??????I’ll say, unless you don’t want to drive! But, if you do, just walk straight to City World Hyundai and you’re sure to drive home your preferred car ? same day!!
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October 2023 by N Plasencia
I had a great experience purchasing a 2024 Tucson from City World Hyundai. They were on point to what I was looking for in a car with a reasonable price. The team was pleasant and I will continue on doing business with them in years to come. Kudos to the City World Hyundai team who made my car shopping experience enjoyable.
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October 2023 by Trish V.
Their only weakness at this facility is customer service . Individuals work and times vary for everyone . I have had two major emergencies with my vehicle I purchased here and I call and there’s no answer , or I am transferred from department to department. I am told there’s not much we can do from managers . The facility in Long Island city could not reprogram fob key . If the dealership can not do these things for a customer , where does the person go. I felt like I was a bother to some of the persons I called and emailed . I would not recommend this place . It was all nice and great at the sale day but I guess it’s hey car was sold they did their part . Not right when I needed assistance I did not receive it 100 percent . Makes me feel if I were another ethnicity or had more fiscally I would be treated better
