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November 2023 by Nateo J.
in the parts department it a work name Roger is very disrespectful and should not me working there. I will never come here again. I will go to 155th st Toyota for better service.
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November 2023 by Adrianni Perez
I went to City World Toyota and was attended by Sammy. He is a wonderful, dedicated, and helpful salesman who navigated and well informed me about the Electric vehicle I wanted to purchase. Thanks to him, I purchased and received my car efficiently and quickly.
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November 2023 by pabel ahmed
I have bought almost 10 to 15 people here and bought from them . And they asre the worst here bcz they do nit respect customers. And they dont guve u refund if you dont buy car. I cane here to see if i like the car and they took money from me and never gave back . Took him for 2weeks. This is the last time i m not coming from today . The garcia manager is not professional. He tells you do not need to file nothing you will get your refund and i was told to go and nit file nothing. And i knew there was something and he made go through alot just get my refund back
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November 2023 by Shifad Ali
They dont deserve no start. I wish there was zero stars 0000The manager Garcia is nit well professional. Came here to buy car and did not buy it bcz i changed my mind and they took money what down payment i was about to pay. But i also warned them. Make sure if i change my mind i am able to get my refund so i can go somehwere else and buy. And the manager said you will get it back. And after i changed my mind they did nit give me my REFUND. So he told me come the next day. And also came the next day and never got my REFUND. And its almost 10 days i havent got my REFUND . And now they be like u have paid apple pay so u have to give the apple pay card . So this they coukd do it when i have asked for the first time . But they did not tell me . And worst thing is they lie straight forward . CITY WORLD TOYITA MANAGER IS WORST GUY . His name GARCIA .
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November 2023 by Bagaya Aziz
Me and my Brother Richard had the best costumers service ever today with Nathalie she was amazing and so helpful with everything she’s the champion on getting things done. Thank you once again for your service job well done ???????????
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November 2023 by Yvette Roper
Got a great car for a reasonable price. The sales person was Sammy. He's a kind and attentive young man who helped us from beginning to end of the buying process.
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October 2023 by Olga Baez
Sammy was an absolute pleasure to work with. He was patient and very helpful with getting me the perfect vehicle. Always available and willing to help with any questions I had even after my purchase. He was happy to make sure that I was comfortable with my new car. He made me feel like family and made sure my experience was a good one. I would recommend him to my closest friends.
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October 2023 by Alex Vander
This is The place you want to make business with! Alfred Tavarez and Grace will walk you through, step by step alone the process of leasing, buying or financing a vehicle! not to mention exceptional customer service.They just became part of my family and I love them for being who they are …Professionals! Thank you ! God bless!
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September 2023 by TOONG-NOOMA ZONGO
The worse dealership…If I could give the 0stars I would have. The only thing they care about is closing a deal with you…. They sold me a car and were supposed to register it for NJ . They told me they could do that and assured me there won’t be a problem. They issued me a temporary out of state transit registration that is expired a month ago…. And before the expiration date I gave them a call to report the upcoming issue and they assured me they will be working on that matter. A lot of lies till now… Cause I call the NJ mvc main office at Trenton and they don’t have a trace of the car. Now They don’t even respond to my call anymore.Please I wish you not to have to deal with them and if you do, I wish you don’t have to manager such Andrew Sanchez or Garcia to managed your issue. Both will either lie to you or ignore your calls when you call and they transfer your call to them.
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August 2023 by Ashley Feliciano
I love this dealership. FRANK the dealer, makes you feel comfortable. He treats you with respect. He answers any question or concerns you may have about buying a vehicle. He treats you like family and not just a customer. He assisted me in getting my dream car! Thank you and I recommend his services. It’s not just a sale it felt genuine.
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August 2023 by W V B
The best part about this dealership is that they do not accept down deposits. If you are looking to buy a car the same day you walk in, you can! Other dealerships always have their cars with a down deposit and so you cannot even buy a car the day you think about buying a car. Furthermore, when I walked in the City World Toyota dealership, they opened the doors for me and offered me coffee or water before we began the process. After about four hours of being there, I was happy to buy my first car, a 2023!
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July 2023 by Kayla Dykes
I had an amazing experience at this Toyota location. Fabian was wonderful, and very attentive. I felt like a priority there, as well as a valued customer. Yameline was amazing finance manager as well. She was very understanding and was able to work with me while also giving me amazing coverage for my car. Thank you both for making an amazing first car buying experience.
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July 2023 by K K
NATALIE, Angel, Mike, Rodger, the most INCOMPETENT, UNEDUCATED, CHEAP LABOR, UNCIVILIZED, UNKNOWLEDGEABLE, HORRIBLE staff!!Not only they can’t do basic math but extremely defensive when it comes to taking accountability for their lack of customer service; hence cheap labor. I had one of the most incompetent sales rep, NATALIE, whom not only misplaced and lost my State ID, but held it as hostage so I wouldn’t leave. Then she denied any accountability nor apologized. I had to file a police report because they refused to accept they had my ID and i had to prevent any identity theft.Furthermore, when i tried to speak to the owner, MIKE Rizzuto, since his help are inept, the manager advised me “he will never speak to a customer”, basically he is too good to speak to the customers but okay with taking their money. Don’t waste your time here. The entire experience was ghetto, just like the staff!
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July 2023 by michel fernandez
spoke with the front sales coordinator. refused to transfer me to a rep, spoke over me the whole time, and later hung up after telling me a model wasn't available. I'm here to purchase 2 cars, and I have questions about what other vehicles that are available, what options there are, but before I can even ask those questions, she would assume the questions for me then, aggressively speak over me....she refused to give me her name, and refused to have me transferred to a manager. listen, I understand its a sellers market, but it doesn't seem right treating clients this way, especially when i am a local customer who purchased 3 vehicles from your lot in the last 6 years. I can't believe this. Now, when i call, she either hangs up or puts me on indefinite hold. She won't even let me work with other sales reps at the store. I hope the manager knows about this through this review. As a business owner myself, this type of behavior is unprofessional and unacceptable. no associates should be treating clients this way, I would close my business than have my clients go through what I just went through. I have the phone conversation recorded. this encounter was for 7/8/23 at 14:30.addendum*I went with fordham toyota. The only reason is because of how mistreated i felt with the lady who has been answering phone calls today. You don't just hang up and refuse my privilege to conduct business with other sales associates in your dealership... felt very betrayed as a loyal customer; will never be coming back here again after what happened today.
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June 2023 by Fokrul Islam
First time buyer: Be aware of this dealer. They will try you fool around with too many nonsense charges. They are very professional to convince you to make believe. My first and probably the last visit was too beautiful and awkward. The sales person was so nice and when she presented a final price $73K on $43K MSRP it was awkward.
