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February 2024 by J M
Terrible placeDo not go hereThe nail techs have attitudes and they are lazy…..My mail chipped after two days
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January 2024 by bernice mariscal
Love this place! Great vibes professional, clean and great service
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January 2024 by Joanna Marte
I like this place! a lot of order
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October 2023 by Kayoo Kayy
I genuinely wish I could give this place 0 stars! I’ve been going there for about 4 years. Usually if I go around 5 they would take me, but recently it’s apparently “too late” or “nobody available” when you can obviously see there are people just sitting on their phones. I was absolutely enraged when I was getting a gel Manicure, the lady looked me up and down and asked me to pay before getting my nails done. I have never been asked to pay before getting my nails done. If I were you I’d find another place to service you! They are extremely disrespectful and continue to get more expensive for Terrible Service! The nails they do chip and break within 5 days of getting them done.I WILL NEVER EVER GO THERE AGAIN!
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August 2023 by Juliana Catanzaro
Not a fan… I got a gel manicure, I picked one color and it just wouldn’t go on smooth. After 4 different colors the lady tells me that it’s my nails and that I should just do clear. I told her it’s definitely not my nails and the polishes that here are at least 5 years old and filled with thinner. She just looked at me.. and stayed quiet. We finally find a color and she literally dipped the brush in the bottle ONE time to paint all 5 nails and then did the same for the other hand. It’s been a week and they are all chipped and cracked. So disappointing.
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July 2023 by Nat E.
Too expensive, nails too rushed ,uneven , and rude people. My mom went to do her nails with LUZ and she was very RUDE and HARSHLY YELLED at her “to loosen her hand”…I believe that clients should be treated with more respect ESPECIALLY when they are paying. Embarrassing my mom, making her feel bad in the tone and attitude that she gave her is unacceptable. Getting your nails done should be a place of peace, where it makes women feel good about themselves not talking to them with DISGUSTING attitude.Service: Acrylic nails
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June 2023 by Vishwanie Nizamuddin
I recently got a full set done here by Jenny. Two of the nails were twisted and different lenght. When i pointed it out and she told me my hand is like that, so stupid! She wasn't very nice either, not very welcoming.I did get a pedicure from May and she was amazing, very sweet. Not sure why she's working at this salon though, they have such bad reviews, I wish I would've read them before coming here. Definitely will not be returning.
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May 2023 by Victor Mercado
This place is top notch recommend to all very excellent employees. Everyone is sweet and very respectful, very helpful very generous they are there for all your needs. five stars but I’ll give them 10 stars.Services: Callus removal
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May 2023 by triplet123c
Their procedure to remove nails was so torturous, I reported them to 311. I also reported to OSHA for unsafe nail removal procedure. First, they got a Spanish lady to remove my nail polish on acrylic. She used the wrong drill .not once but twice!!! Then had the nerve to say I can’t take vibration! Lucy the nail tech quickly took over with the proper drill & removed nail polish from acrylic without any problem. I thought they were going to wrap my fingers in aluminum n acrylic remover with cotton ball. THEY DID NOT DO THAT! Instead, another Asian woman used a fake nail to remove acrylic which was still glued on my nail! She forced the nail tool to yank My actual nails 3 and a half of them stood on the nail place table. Asian lady kept telling me when she removed acrylic ( which by the way, is very hard to remove) told me to stay still. By the time she got to 4th nail, I screamed she was torturing meeee! Another nail tech quickly took over. The damage was done. I couldn’t sleep last night because of the pain I endured on one hand. I took an Aleve and went to sleep only to wake up at 6am with my nails pounding in pain. Come to find out, I’m not the only one who has complained on the reviews. I wish I read review I would’ve never gone to this place!Service: Manicure
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February 2023 by Faustina A
Wish I can give them 0 stars. Bad customer service. They didn’t offer to tell or show me where the bathroom is. Never been to a place that ask you to pay before they do your nails especially when the person next to me paid after her nails was done. The nail tech did show me the color palette; after painting my nails she placed a fan in front of me and it wasn’t even facing my polished nails and she didn’t care just walked away (had to fix it and lift my hand in different positions to make sure it was drying). She didn’t check to see or tell me anything. I checked and asked her if my nails were dry and she still didn’t check just stayed on her phone and answered yes bye ( adios)
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December 2022 by Gaukhar Mackle
If I could give 0 I would. The worst nail salon I have been to. I did sns done and it chip 5 days later, on the 8th day it kept pulling my hair when I wanted to put it up. So I went today on the 10th day to take it off. The Spanish lady just laughed about it, I guess she doesn’t even understood my frustration. Didn’t even acknowledge the problem( that she did do a bad job on my nails). I told her to take it off. She puts my hand in bowl full aceton, which is okay but she puts super hot water under it and walks away. My hands were burning sp I had to moved away. Tried to calling her but she was busy with another Spanish lady talking. What a horrible customer service. Never coming back here again. My nails look horrible. Charged me $10 for take off. She didn’t do anything and was giving me attitude, speaking Spanish with other lady. Paid $50 over all for ruining my nails which lasted “nice” for 5 days.Don’t go here.
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December 2022 by Vlora G.
Do they know what they're doing? Yes! Do they care about your time, how long you wait, whether or not you make a appointment. NO! I've been a loyal client for over 10 years and have constantly dealt with these back and forth issues with timing. Be prepared to spend anywhere between 3-4 hours. The staff are well experienced well trained and talented. However, the way the business is run is a joke. You come at your SCHEDULED appointment time and are never taken. You could wait 30 mins, 45 mins, 1 hour just know you are waiting and the best part is they don't even care! Zero consideration for the customers time of day. The only reason this business has had success is because the talent of the staff and the way the nails are done. I come in at 1:15 leave at 3:45. I can't do a pedicure because no one is available. I drive to second location where I'm told on the phone they have time for a pedicure. I'm currently standing and waiting for 17 minutes. Should I learn my lesson? Yes. Desperate times call for desperate measures. Owner needs to take management courses, business courses, and receive heavy training on how to run a nail salon properly. If you're looking for luxury this isn't it. They call it a one stop shop... yeah the time definitely stops when you're here.
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November 2022 by Eazette Bealon
I personally will not be returning. I asked for tapered square. I received wide curved tips the shape of my nails weren’t even close to what I asked for. For the price I paid I would have thought a lot more talent and dedication would have went to my nails but instead my nails were rushed paid 90 for a job that cost 65 the most. The french lines where rushed and uneven. my nails where done by Margaret.Service: Gel manicures
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October 2022 by Naisha Mercado
Don’t go to this place. They said they could take me for a pedicure. She painted my nails and then tells me I have to to leave before even drying because they’re closing. I asked her why she didn’t communicate that I wouldn’t be able to dry my nails and she didn’t have an answer. She just proceeded to kick me out. HORRIBLE CUSTOMER SERVICE. First and last time I go to this place.Service: Pedicure
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October 2022 by Margaret Kim
This is my second home and I love it here. Nice friendly staff. With great prices and the work says it all