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May 2023 by Benton C Bainbridge
Great team, well stocked store, lots of trucks available
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April 2023 by Danacelis R.
I have been renting from this uhaul for YEARS and is of recently they have this super UNPROFESSIONAL, DISRESPECTFUL and flat out just GETTO AND RUDE manager. I rent my truck and keep it longer then needed sometimes and this time the manager has been Harassing me, he's called me over 20 times threatening me and cursing at me over this truck as if it's the only truck in the location! I've never in my Life dealt w a manager as rude as this man. I'm going to go out my way to find out who's his boss because there is absolutely NO REASON that man is dealing with customers. I HATE leaving bad reviews that may cause someone to get fired we all make mistakes but THIS MAN has got to be fired ! He is the African American male with Dreads or braids not sure, but you'll see him at the counter on his phone on social media or disrespecting customers.
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February 2022 by Z Z.
Unprofessional and rude people in the truck rental office. Trucks are dirty and old. Avoid if you can.
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January 2022 by Sarah S.
They locked their doors 5 minutes early and 4 staff members literally sat and ate food and laughed at me when I knocked on the door because I was there to pick up my truck reservation. It was raining and I found it incredibly unprofessional that they wouldn't acknowledge me being there other than laughing and pointing at me.
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December 2021 by Thurman Steward
Place an order online and went in to pick up the TV boxes but they were to big. So Me & Fluffy will pick them up today
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December 2021 by Ramon
If you need a truck or van I highly recommend you come here. The entire staff is super cool and friendly. This location always has good clean vehicles. Pick up and drop off os super convenient even after hours.. the manager is great. The assistant manager is great and the staff is awesome.. I know I wrote that already.. but they are that good..
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December 2021 by Gia Sterling
Overall great prices for boxes and supplies.
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September 2021 by A. M.
This U-Haul location is beyond unprofessional and unorganized. I was here on a Sunday morning and had a $50 coupon given to me from U-Haul customer service because of a booking mishap on their end to be validated in-store. When at the location to pay for my van, I explained the situation and gave them the voucher for redemption. The clerk at the register had no idea how to credit it to my account, neither did any of the 2 other employees present. I asked if there was a manager available, she explained that he isn't there on weekends and there is only one manager. As a business this makes no logical sense to me.. how do you leave unknowledgeable employees to conduct transactions that need managerial assistance?? I asked if the manager can be reached and the clerked called general manager Mickey Sayers to ask him for help. I understand he was being reached on his day off but the clerk had him on speaker and his attitude, tone and demeanor was absolutely unacceptable. Mickey was talking to his employee with so much disdain and refused to hear her out for help in the situation.. he even continuously hung up on her when frustrated. I was disgusted with his unprofessionalism and ended wasting an hour here!! Avoid this location!
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July 2021 by Maria R.
Super unprofessional workers.Twice I made reservations for mobile pickup each time the staff didn't activate my reservation tried making make a new one. Then when they finally let mw do the mobile check in one of the females at the location went into my reservation after I left with the truck decided she was going to add insurance to the car which I previously said no to and thank god I took screenshot of my reservations and receipt. The insurance was also charged twice so I was charged $50 for something I never asked for and actually said no I don't need. Why a staff member would go into someone's reservations and add on stuff I don't understand. Very unprofessional.I tried calling and no one answered. I had to send numerous emails to get this sorted. The same employee had a very nasty attitude I don't recommend this location at all.
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July 2021 by Jay L.
Also, the reviewer who said Micky Sayers is a total crook is absolutely right. He called me and lied about a light being left on in the cargo van that caused the battery to go out. Just a blatant lie. A guy from roadside assistance couldn't even give the battery a jump because the van had some other issue and his words were that it wasn't a battery issue. He even called his manager to tell him this. He ended up having to go back to his shop to get a tow truck to take the crappy van away. Terrible employees like Micky are just another reason to avoid this incompetent establishment.
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January 2021 by Dameer K.
Accidentally hit a button on U-Haul when I recurved my truck & it charged me an additional fee. I was helped by who seemed to be the manager to settle that fee & get me on my way. Thank you U-Haul.
