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August 2025 by Stephen Bryan
Very good Tow service, my vehicle was handled with care. The driver was very professional and helpful!
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June 2025 by Hott Hanz
DO NOT USE THIS COMPANY. THE OVERNIGHT DISPATCHER IS RUDE. WOULD GIVE NO STARS IF THAT WAS AN OPTION!!!!! GO ELSEWHERE!!!!!!
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April 2025 by Tyrese Beasely
Nypd used crown towing to remove my no license plate car off the street no problem I know I wasn’t supposed to have my car parked with no plates but the tow driver literally is no good & ofc management will save their drivers ass .. I have 2012 Mercedes Benz I litearlly got out the car for less then 30 minutes from completing a Brooklyn to Bronx drive before nypd and a tow truck was taking my car on a Saturday night ! Crown is closed on weekends so I had to wait til Monday which is today go get car pay my fees & car has a flat I think nothing of it cuz it’s sitting for 2 days with no tire air cap I go around the comer from crown to get air and the air is literally hissing , I get a spare put on so I can find a new tire , find new tire get rim changed off old tire and tire guy shows me the big hole in the rim I called crown to see why and all he can say was the car was prolly hit while it was parked before we took it impossible !
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March 2025 by Aarjav Shah
GEICO sent them, and the towing service was excellent. No complaints.
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February 2025 by Arly Alvarado
My jeep was towed +3 years ago. I had all my personal belongings in there as well as my fiancé’s birthday gifts. I returned less than a week later and everything was stolen. They acted entirely oblivious and refused to help. These thieving mfs, smh.
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February 2025 by Sariel Lehyani
Complete scam company. I had a truck towed here because it died and I couldn't get it started again. They charged me for 2 hours to replace a battery (something that shouldn't take more than an hour on the high end), the battery that they installed was not good, and the truck died again around the corner after picking it up. I had to have it towed to another mechanic, only to find out that the original problem wasn't even the battery. I went to them to work it out, asking for a refund for the cost of the bad battery they installed into my vehicle, as well as a refund for the diagnosis time, given that they did not diagnose the actual problem. They basically left me standing in the cold at their window, ignoring me until I pressed the issue, only to tell me no refunds. They completely take advantage of people in vulnerable positions. I will be going to the department of transportation about this. I want to be clear that I rarely leave bad reviews and I never go to the authorities about anything, but this company should not be in business. If you are stuck and they are the only people available to tow you, do not have them tow you to their mechanic; you will spend more money than if you just have them tow you to someone you trust. Awful human beings.
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January 2025 by John Weinbuch
Scheduled a 9am tow with Geico, which was confirmed by Crown. They showed up to my door an hour early and acted like it was my fault when I wasn’t available.
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December 2024 by Jordan Ringdahl
Non emergency tow:
They were/are rude beyond comprehension.
“No pickups before 8AM” means they will sit there watching TV in the booth while you wait in the cold for 20min.
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December 2024 by joselin Encarnacion
Normally I don't do bad reviews, but since this affected my wife and 3 children I want to prevent other families from going through the same thing.Today my wife and I called GEICO, because she had a flat tire that needs to be replaced, GEICO sent this company Which at 4:07pm gave us 6:03pm as an ETA. After that time passed, we call them multiple times and every time they gave us different ETA even when we told them that Mavis 'the tire shop' closes at 6:00pm and they will stay 30 more minutes to wait for our car.
At 6:40pm we called back and they just told us that they cancelled the tow truck, and they did not bother to even gave us a Courtesy call to let us know they weren't coming forcing us to leave the car parked in an unsafe area and GEICO on the phone rescheduling the tow truck for the next day.
I really don't understand how one of the best insurance companies works with such irresponsible companies like Crown Towing.
They have the Crown of the worst towing company in NY.
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September 2024 by Dwayne D
No customer skills. 2 diffrent quotes one for $275 the other for $350 tax and toll.
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August 2024 by Jason Adler
Terrible terrible people. Dont care about anyone
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August 2024 by JJK Contracting LLC
Never got a chance to actually work with Crown Towing because of some scheduling issues but I received a call the following day from the owner which completely changed my perception of how the company is managed. I respected the following up. For that reason I would use and recommend them in the future.
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August 2024 by Betsy Stengel
Afternoon dispatcher has no customer service skills. Estimated time of an hour and half given at 3:32pm. When called at 5:11pm I was informed the driver was 10min away on 199th and Jerome. When called at 6:02pm I was informed the driver was on 195th and Jerome, just moved four blocks and was informed it was slow because it’s a heavy vehicle. Cool, “understandable”. When called again at 6:54pm, I was informed the driver cancelled.
Amazing service, truly. Lesson learned: once someone doesn’t know how to speak on the phone, I will take my business elsewhere. Thank you sooo much for your time. It was greatly appreciated.
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July 2024 by Steven G.
These people are like the cable guy. I was lied to consistently over a span of 2.5 hours about when the truck would arrive, Had to cancel the service call after wasting 1/2 day
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May 2024 by Gam Lanausse
Great Service. I always use them. Great prices too…..
