-
November 2023 by James Anderson
I used this company through Geico where I have my insurance.Used the Geico app to request a tow - within a minute of requesting the service I got a call from Joey. He walked me through all the information to make sure it was accurate - AND he suggested a better option - a tow to a 24 hour tire shop for a fix.Suggestion was great - and not something I would have ever come up with on my own.Tow driver (Donovan) arrived in 30 minutes as predicted by Joey - load up was fast - drive across Bronx was safe and unadventurous - and the tire shop was able to replace the destroyed tire and get me on my way.Running a tow truck business cant be easy - dealing with a lot of stressed out people - but Crown did a great job on this occasion - really came through for me.
-
September 2023 by Felix Jusino
Called them almost 2 weeks in advance to schedule a pickup on 9/3 3:30pm. On 9/3 I called them to let them know I was in the Bronx. 3:35pm I called them again just to let them know I’m still waiting at the pickup address. The gentleman tells me they have 1 driver and he won’t make it until 7pm. 7pm comes around I call and the gentleman on the phone with an attitude says “I told you when the driver arrives to the location, you come downstairs or meet him and tell him what needs to be done”. 8pm comes around and I get a call from Joey stating no one is coming, the driver is on NYPD calls. My response was I wish someone would’ve told me this 6hrs ago. He said for the inconvenience I’ll put you in for 9/4 10am, but call at 8am before you leave your house to confirm. I called at 8am the morning person is saying, there’s nothing of the sort in the system that reflects what Joey said. Unfortunately I can’t move the truck. The previous owner who is a retired cop from NYPD, passed away and all plates were returned to DMV. Truck needs to be moved from the assigned parking spot in the complex. If there’s not enough man power or if they simply just don’t want to do the job because of travel time, just state that. But don’t string people along giving them dates and times, when they’re still dealing with other things such as a death in the family.
-
July 2023 by Milagros Gonzalez
VERY PLEASED WITH THE SERVICE, I WAS IMPRESSED WITH HOW FAST THEY ARRIVED, THE ETA WAS ABOUT 90 MINUTES AND CAME WITHIN 45 MINS. THANKS TO THE DRIVER JOSE VERY PROFESSIONAL AND HANDLED MY CAR WITH CARE. WILL DEFINITELY BE REFERRING PEOPLE HERE ?
-
April 2023 by jasmine santiago
Woke up to my car being stolen after calling around my vehicle was located at Crown Towing when I got there. The gentleman by the name of Hector was very great. Very patient with me during this very stressful process. he took me to get my paperwork. Explain to me all the fees got me out quick and fast. Thank you Crown Towing for being so patient with me during a very good difficult time.Services: Car towing
-
March 2023 by Rami Abou-Sabe
My stolen car ended up here. NYPD informed me the day they dropped it off. I picked it up the next day. Crown Towing charged me for THREE extra days of storage. The one saving grace is that the lot worker who helped me get my car was kind, but the owners are the worst kind of business operators. Thankfully I don't live nearby and don't need to use their services.
-
March 2023 by Ra Lo
Had a great experience with this company last month. The wait time was short and the driver was very helpful with tips and honesty. Thanks to THERESA for the assistance. Would use the company again if my car ever becomes immobile.Service: Special vehicle towing
-
March 2023 by Joyce Elgin
Needed a vehicle illegally parked in front of my driveway removed. They were responsive and in a timely manner! Would definitely use them again!!
-
March 2023 by Erik Marrero
I was stuck in the middle of the road and googled a tow service and came across crown I called them and the dispatcher hector was super helpful and he told that he would send me a truck to help in my situation they arrived super and fast and the driver Raphael was also super helpful they got me out of my nightmare and made my bad experience as good as they could!!! I will be recommending the to e everyone I know and god forbid I need them again I won't hesitate to call them thank you again crown you guys are the best !!!!
-
January 2023 by CV
Crown Towing provides great service. . They're professional & punctual. They took very good care of my car. Theresa went above & beyond in the pouring rain to get my car on the tow truck. They even recommended a body shop for me. Thank You Crown. THANK YOU THERESA .Thank you Rick. You have been so helpful .Service: Car towing
-
January 2023 by Lyntonia Gold
Nicholas was tasked with towing my car, that wouldn’t start, from a shopping center and had to push the car out the lot and down the ramp to be towed out because his truck wouldn’t fit up and into the lot.He did this and remained professional and courteous. This guy is great. Please request him if you need to be towed.Service: Special vehicle towing
-
January 2023 by Doug Thornton
Joe and his Team @ Cown Towing are the Best! I have used Crown for business and personal Tow's. Highly recommend them!
-
January 2023 by Shantoya Clacken
My car broke down and I called another company and waited over two hours and no one called back or came so I decided to call Crown Towing and Joey the dispatcher was awesome, very professional. He made sure I understand the process and ensure that when the driver was close by he called. Thanks Joey and to the driver I think his name was Chris thank you for helping out. First time experiencing this and I never regret calling this company.
-
January 2023 by Shamanta Baez
Rick was horrible. He had an attitude our whole transaction , did not communicate properly took my documents and had me wait 40 mins outside in 30 degree weather and when I asked for an update he told his coworker she going to have to wait without acknowledging me . I had to call the business to have them tell me when I was going to get my car . His own workers apologized on his behalf due to his narcissistic way of handling people. People who use towing services are people that for one reason or another are having some kind of issue with their car wether is an accident which is my case or other reason he shouldn’t make their already hard week harder by the way he attends his customer . I’m not asking for a hand out I’m paying for a service therefore I EXPECT good customer service .Service: Car towing
-
December 2022 by Bernice C.
Geico finally threw in the towel and agreed to a per hour labor cost. I finally got my vehicle back this morning and it never left Crown Towing as I wanted. Mike went above and beyond to get the parts my car needed and I was patient (Been almost 4 months. My car was actually vandalized the evening of 9/13 and not 10/14) because I am fully aware the delays in repair are due to spare parts being produced in Asia and tangled in the global shipping cog and cargo jams at seaports AND these delays are particularly acute in the United States not including a shortage in the workforce for mechanics. It was worth the wait and Mike that wonderful man taught me quite a few things such as how auto insurance works and has given me great advisement on other issues I need to pursue regarding the individual who vandalized my car. I highly recommend Crown Towing Service and would use them again for any big repairs my car needs. Thank you Mike for everything and your entire workforce! Have a Merry Christmas and A Happy New Years!
-
December 2022 by Ernest L.
When my car broke down, AAA assigned Crown Towing to take my car to the garage. The lady from Crown who spoke to me actually asked me what to do with the car once it gets to the garage. And she asked me what they are supposed to do with the car keys. Isn't this supposed to be your job? How can you not know this? Why are you asking me how to do your job? They need to get their act together and train their staff. It's fortunate that the actual tow truck driver who arrived did seem to know what he was doing (turns out you just drop the keys in a lockbox at the garage. Who would have thought?!)
