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November 2023 by Kelvin Portes
The storage itself is beautiful very nice set up the personal that they have working there very not professional or not let me not say everyone just a manager the short kid with the ponytail. Very unprofessional not smart. What is the hiring process to hire there lots peoples complain there because of his unwillingness worst COSTUMER service EVER NOT.. UNPROFESSIONAL PONYTAIL.. PLEASE GET RID OFF THIS GUY SPANISH KID
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November 2023 by Jerrod Mabry
Aneka, Aisha, Adrian, and Maricela were incredibly helpful and ensured that my move-out was seamless. The closed contract was in my email before I made it inside the office after inspection. Moving out has never been so easy.
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November 2023 by knickees
Very unprofessional. I paid for a unit and when I returned with my property CubeSmart had placed a green combination lock on the unit thus locking me out. They scammed me out of my $100 cash deposit on their van when I returned it within the 3 hour rental time. No one was present in the office except the grounds keeper. I called customer service and was given an incorrect combination to their lock. I waited an hour and a half for their night ground’s keeper to arrive to let me in the unit and HE WAS GIVEN THE WRONG COMBINATION!!! I gave 1 star but I wish I could give 0. Stay away from this place.
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November 2023 by Angel L.Freddy Robles
Can't share right now my experience cuz I'm a new client to cube smart Self Storage but what I could say great service front desk workers and employees
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September 2023 by BELKOLA VÁSQUEZ
Prices are different for existing and new customers. It is unfair that, being a customer for more than a year, my fee is more than a new customer.
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September 2023 by Rei Monares
Excellent service by Adrian!!!! He was so helpful and most importantly, had excellent communication. He was very patient and showed us around the facilities and different spaces available with again very clear instructions. We booked right away. The facilities is well maintained and comfortable. Very clean and well run! We are happy customers!!!Also, it was super easy to get into and out of the parking lot. On a quiet street.
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August 2023 by David Velez
Very friendly and helpful staff. Took the time to explain multiple breakdown prices and unit size till I pick something that fits my needs. Aneka was extremely helpful. She's great. Been here a month now and very clean facility. I recommend.
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July 2023 by CashManian Jae
First and foremost, never had any issues when speaking to or dealing with ONEKA. ONEKA #is the most professional, composed and respected/respectful storage associate at this specific facility. LAUREN/Laura (Semi tall, African American, long “braids”/“hair”, has a face usually, doesn’t know how to speak to people in a personable manner, raggity clothes, demeanor far from friendly) should not have a job working in ANY work environment. Lauren is RATCHET, nasty, super unprofessional and has no regard for what she says when dealing w customers. I was just trying to CLOSE my unit (as I just removed everything from it!) and was trying to avoid being charged for the next two months before getting hit with a lien fee and fees for a storage unit that is cleared ONE day after my bill kicks in. To auction a unit that has NOTHING in it, I’d prefer closing the unit (even if I still owe a balance for ONE month!) where they can get another customer who can actually pay for the unit but it won’t lead into an auction where they have to go through hoops and hurls to get money through a collection agency. (Makes sense!) Not only did I recently spend 800+$ to gain access to my unit which had been settup for potential auction, but was not trying to abandon a unit and be in bad standing with the facility. A conversation escalated as she couldn’t mind her business and spoke aggressively to the point where another employee named Marcela have to pull her into a room for acting GHETTO and disgusting. At some point she even came back out to escalate and curse and do all this extra. Cops were involved and even with the two female cops speaking to me, she proceeded to escalate the situation w no regard and come from behind her work desk, open the door (while we are OUTSIDE) to then continue to talk reckless. The cops had to tell her go back inside and she then started talking the way she was to me, to them upset cause they told her go back inside. At one point before the cops arrived, she came from around the desk and tried escalating the situation by demanding me to “hit her!” RATCHET beyond belief, no work ethic, no regard for her or her-xo workers safety. Life has to be tough for this young lady and corporate will be getting a email from me. Continue to be interested in this specific location but deal with ONEKA if possible. When oneka isn’t there that place is out of order, a shxt show. Real life nobody with a low-budget title (when ONEKA isn’t there!) making less than $20 to mock customers and escalate situations for the worse. A huge red flag that will tune into a civil suit sooner than later. If it wasn’t for customers renting these units, NOBODY there would have a job. You gotta make it make sense. Uppers and higher management will be receiving light of this situation. Look up the footage from THURSDAY, JULY 20, 2023 between 11:30am -12pm if need be. God bless and goodluck with this storage facility.
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July 2023 by Luis Jimenez
Very dangerous location inside and Outside. The staff is Very unprofessional to say the least. Led by the manager Marcela you have employees selling weed inside. Chaos and unorganized business. Go to another Storage. A plethora of Homeless people go in and Out. I Will go to the location Alone! This location has had Fire's and Numerous Theft's. Outside is a dangerous housing project where as at any time there may be Gangs standing around watching you. The Manager Marcela is Involved with the corrupt activity. Marcela tries to have a Blind Eye towards Professionalism. Do not rent her if you Care about Your Sacred belongings. The Ghetto Rental location led By Manager Marcela Spanish Lady.
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July 2023 by Victoria Aguilar
Have been a customer for a few years now. Staff is always so helpful and polite. Facilities are always tidy and welcoming.
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June 2023 by Jared Fitch
They may have a good price when your first looking at a storage but the ode prices are always subject to change. Mine changed twice just because of the demand when I could’ve went to a different stroage unit and keep one low price. On top of that different location tend to have had different prices depending on the demand at a certain location. I’d personally go somewhere else if I needed a storage unit again.
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June 2023 by Ana Rodriguez
DO NOT RECOMMEND!!! Yes I am one of those who don’t leave reviews but this place is terrible. They have ridiculous hour of operations and now they close their office at 4 so if your storage is closed because you made a late payment then good luck getting inside. I am beyond annoyed with this establishment. The worst service ever.
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June 2023 by Christine Russo
Exceptionally run! Clean and very organized but don't mess around. the rules are strict and i really appreciate that. It feels safe and clean.
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May 2023 by Kitcha Norfleet
The customer service was excellent. The items in storage we in good condition when retrieved from the storage facility. Lastly, the ease of use and the store hours made it very convenient. I would recommend this facility to friends and family.
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May 2023 by J. M. - JIMMY - No Fear!
I saw this CubeSmart being built, literally, from first lates brick (metal) as I once lived across the street.This building is kept immaculate inside as well as outside and the customer service IS 5 (five) STAR in every aspect!Allow me to especially thank the most wonderful employee (I highly recommend you ask for her) by the name of Ms. Aneka Tonge (I asked her permission to post her name) this young lady knows the answers to every question concerning storage and more! Thank you so much Ms. Aneka, you are blessed and I hope your bosses acknowledge your hard work and dedication!EVERYONE READING THIS POST AND HAS REACHED THIS POINT……I HIGHLY-RECOMMEND YOU COME TO THIS CUBESMART AND ASK FOR MS.ANEKA and you can tell her one of her customers (call me Jimmy) recommended you!
