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September 2025 by AM Me
I had to find last minute storage and it was a simple process with Prime Storage.
The rep that assisted me - Shana - was informative, efficient, pleasant, and patient while getting me all set up. Thank You.
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September 2025 by Maxine Clarke
Great customer service, clean comfortable settings
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September 2025 by Nydia Cartagena
Christian was very helpful and friendly. When above and beyond to help me and make me feel comfortable
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September 2025 by Curtis Grant
Angie helped me out and she was very polite and helpful…Great customer service ..Highly recommended
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September 2024 by Joel T
General Manager Marcus Fratto was very helpful!
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September 2024 by Stephanie Casiano
Had this locker for about 6 months and just recently moved don't bother renting here they might be sweet and nice but if they make an error it will be the customer fault they don't call if your card is declined they only send u an automatic message when ur storage has a late fee if I can give this 0 stars I would don't come here they rates go up every 6 months also
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August 2024 by Angel Aponte
The staff was very helpful and knowledgeable signing up was easy and fast. I had a great experience. Great customer service thank you.
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August 2024 by Shamica Johnson- Eboubecrine
Mike was very helpful. He help bring the dollies to my truck and he swept out my storage before I loaded it up. Thank you Mike.
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August 2024 by Larry Jesus
Very nice staff members places is awesome to store your stuff and give it a four out of five
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August 2024 by Gladmarie Lugo-Hernandez
Very disappointed with this location on 1260 zerega ave Bronx NY. I called 08/03/2024 and spoke with a female agent on the phone to rent out a unit. I specified with the lady on the phone that I am pregnant and would need an elevator. She replied and said yes there are elevators I’ll be fine. I went to move forward with the transaction under the impression there is an elevator because I am high risk and am not allowed to take any stair's. Came today 08/04/2024 to move into the unit and the front desk lady (Brittany) asked if I was aware that there’s stairs and no elevator? She explained that the elevator is only available for anything going into storage. Then as I asked “who did I speak with on the phone ?” because I was basically lied to. She then told me in the computer it shows someone from the (call center). So I called the number that was “the call center” and the phone from the very exact office I was standing in kept ringing. Very Confused I asked and was then told the (call center) would only pick up if they were too busy at the office I was at, so I never got in touch with anyone from the “call center” further on I asked to speak with a manager or supervisor but was told (Manager Marcus) was on vacation and wasn’t coming back until the 8th. Front desk female called her manager (Marcus) that was on vacation and spoke with him and now I’m told I couldn’t receive any money back even though it hadn’t even passed 24 hours the only thing I can get receive a refund for was the $17 which was the insurance they charge but the activation fee was non refundable (which I was not told on paper nor over the phone about this). I am in the military and was already told I’ll be getting a 10% discount as long as I brought in my ID to prove. Because I needed this unit in such a timely matter and I already had paid an activation fee plus the $17 insurance fee and with my pregnancy there isn’t much moving around I can do I had to settle for this. However, I believe the service received for the inconvenience and being lied to was not the service I deserved. The only thing I was told was I can be given a 10% but it couldn’t be added on to the 10% military discount so in reality I was given nothing at all and just forced to stay with the storage unit.
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August 2024 by Dalia Gonzalez
I just rented a unit. Christian was a great help with providing me with information and transparency. Very professional representing the company. I’m happy with the environment and cleanliness of the storage.
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July 2024 by Diana Delgado
It got to expensive they raised it without saying anything no contact at all about it either will not be storing anything there again
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July 2024 by Jada Delgado
The best storage service I’ve gotten so far in NYC or ever! Chris was so helpful and kind it make this process so seamless and less stressful. The units are easy to get to and clean and they’re very responsive when units are available.
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July 2024 by Damaris Garcia
I highly recommend using prime storage on Zerega avenue in the Bronx. Their customer service is second to none. I was completely impressed with their professionalism and kindness. I was able to have all my questions answered. The facility was well maintained and clean.
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July 2024 by Laura Alcantara
The oak tree is that you start paying 120 and when about 5 or 6 months have passed it increases to 200, I complained and they lowered me 20 dollars, so now I pay 180 for a small one... and I am crazy to find someone to move me
