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March 2024 by HeliosKou
Update:The facility is clean but they keep raising the rent every 6 months and the $5 fee to pay online is ludicrous. I cannot get to a facility every month to pay in person. It is unjustly expensiveOnce again, my rent has been raised another $45. I have a 5x10 space and it's about to coat me $300/mo for the space. What's worse is that my insurance is only $2k, meanwhile that wouldn't cover 3 of the items I have in storage.This raising is getting out of hand. If you're gonna raise the rent then you need to make the hours longer or earlier at minimum
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February 2024 by Slim Shady
Cubesmart is very clean, your property is safe and secure. The price was very reasonable and affordable for NYC..I expected it to be more expensive, so yes I would recommend cubesmart for your storage needs
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February 2024 by Fayzone Dotson
Close to home. Bug free, professional service.
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February 2024 by Mellie D
The 255 exterior bx location was very clean, well lit and the customer service reps were pleasant and helpful with any questions we had. We were cleaning out our recently deceased fathers storage these factors made the process smooth.
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February 2024 by D. Singletary
Overly priced and poor customer service. Would not recommend!
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February 2024 by Stacey Rodriguez
Called during normal business hours and left messages. I made my way to the physical store to inquire about my account and the office was closed so the no notice as to why when their hours of business are til 7PM. It’s currently 4:50PM and absolutely no one to assist you! How is business being handled?! Who’s the regional manager here?
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February 2024 by William Diaz jr
Been a renter for about ten years. Over the last theee year rent goes up a lot every six months and the close before closing hours. Even before posted hours.
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January 2024 by I J
The treatment and kindness of the boy Pedro! He was very nice and professional with one
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December 2023 by Jae Guity
The staff is pleasant and courteous. They are very professional on the phone.
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December 2023 by Jhan Samy Naomi
My friend was kicked out from the facility by the black female employee the Manger. And police was called on over there . She didn't allow him to go to his storage unit . She was extremely rude and aggressive. I'm wondering if this business has owner who cares about reputation of business. I definitely dont recommend this location to anyone. Watch out .
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December 2023 by Constantine “Constantine”
Horrible experience very poor costumers service. The black fat female employee awful. She pathetic manic.
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November 2023 by Mary Lowengard
Very clean and well run facility. Really appreciate that management reached out to offer me a better space when it came available!
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November 2023 by Carlene Huggins
THE NEW GENERAL MANAGER AND HER TEAM IS THE WORST , THEY LOCK US OUT , THEY DON'T CLEAN, THE FLOOR .. THEY ALL HAVE NASTY ATTITUDES ... I SAW THE GENERAL MANAGER PUTTING CLEANING SUPPLIES IN HER CAR ... UNBELIEVABLE..
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October 2023 by Minerva Acevedo
Everything when nice and smooth, the moving was great , the unit is great. Love that the place has parking and it was easy to unload the truck.
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October 2023 by Carolyn Hairston
On September 2023 I visited cubesmart inquiring about a unit to store my valuable belongings the staff was very friendly and helpful and sensitive to my needs in finding the perfect unit I would like to thank store Manger Ms. Destiny Mr. Richard Mr.Pedro for their outstanding customer service.
