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February 2024 by Sharon Hudson
Rudeilin was so helpful with everything I need ❤️ you need more staff like her.
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January 2024 by Bethany H.
Had a bad experience with a couple of the pharmacy men today. I hate so much how they know my medicine information. They are rude and do not pay attention and it is concerning. I am switching my pharmacy to the small business pharmacy down the street.
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December 2023 by S C.
I came to this Cvs on Christmas Eve , the cashier was rude and didn't greet me. She proceeded to throw all the items from the cart onto the counter.. which most should have been on sale. I mentioned that I wanted to use Apple Pay and tapped my phone the first time , didn't go through I said I have money on my Apple Pay card she just shrugged and you can tell she didn't want to help.. she was more interested in having a conversation with her co-worker.. after the 3rd time it went through.. Cvs please use discernment when you hire folks.... I guess the c stands for careless...
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December 2023 by Kelly Patrick
I’ve been meaning to write a review of this pharmacy for a while now. In two years I think they’ve had my medicine ready once or twice. I’m usually made to wait there no matter how many times I’ve gotten contacted that my meds were ready.Forget about calling them. No one ever picks up. I’ve actually had many frustrating experiences with this location, but have stayed with them for two reasons. One is because it’s the only place around that covers one of my prescriptions. The other is the staff. I can tell they’re super busy and short handed, but they’re Usually cordial and many instance even while stressed will greet me with a smile.Today especially I had Hunter, an employee there help me out with one of my prescription. They were about to close for their break and Hunter really went out of their way to get my medication filled because I wasn’t able to wait the half hour for their break. I am going away for a few days so I would have been without my meds since I was so pressed with time.They definitely need more staff at this location, but I can’t remember ever having had a bad experience with an employee there. Hunter thank you again for going above and beyond. I was really about to be done with this location and it was just a good reminder that the staff there does work hard and tries their best.I gave four stars, but my experience today was a five star experience. It’s just I’ve been meaning to give this place one star for the longest because of my usual interaction of them never having my meds ready. So to be fair to the staff and my normal experience I gave four. CVS needs to hire more people and give their current staff a raise.
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November 2023 by JJ O.
-0 stars! you can't get anything done at this pharmacy because NO ONE EVER ANSWERS THE PHONE!!!!!! Seriously, this place is useless. Been on hold for 10 mins. I hung up called again and on hold for another 10 mins. It's not even 12pm. A prescription was sent here in error. I'm trying to call them, but of course no one answers. --- EDIT -- I've called in total 5x between 10am-4pm and no one ever answered the phone. That's why I stopped using CVS 2 yrs ago. Will call my dr and tell them to issue a different prescription.
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October 2023 by Bettye Anderson
This store is a hot mess. Hunter, the woman pictured, cursed in front of me and harassed another customer over a raincheck. Kawan, the manager on duty, supported Hunter's nasty and unprofessional behavior. Hunter tried to record me and the other customer, and that's against CVS policy. This store is the worst. Don't spend money at this store which should be named Hood Rats R Us.
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October 2023 by B Bailey
The staff at this store are atrocious and ghetto. Hunter used the f curse word in front of me because she was angry at another customer. She mumbled under her breath and Kawan, the supervisor on duty, coddled her and chastised customers who were offended by her behavior. My experience was despicable!
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September 2023 by Frank Obiukwu
Horrible, these people are just lazy. You call to refill a prescription should be ready by afternoon the next day, you get there its not ready. Also, I once went to pick up a medication and I noticed them quickly putting it into the pill bottle, then into the brown bag, then ring it up for me. The most lazy workers you’ll ever see
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August 2023 by Epic Palmer
Let’s be honest. If we here in the Bronx area could give this cvs pharmacy ! Solely they pharmacy no stars we would! But for purposes to be able to write a review we have to leave something!!I want to make sure I understand that the employees of the CVS store are here on time 8am or 9am whichever.The pharmacy however (grown adults might I add)Cannot make it to work on time? You mean to tell me that still at 10:06am you have a line of over 12 people going into the isle of cvs ? The idea that every other store on this street, footlocker (ran by teenagers) snipes (ran by teenagers) the phone stores, are open. The department stores are open.Then the staff has the audacity to come in at 10:10am 10minutes late for their opening time and their having full blown conversations amongst each other. How unprofessional, and worse a lack of integrity to the people who need their medicine.And I will continue to write reviews every single time. Next I need to take a photo
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July 2023 by James Rodriguez
Run from this CVS Pharmacy. It's always under staffed and overwhelmed. Long, long line with most often one cashier only. Most of the pharmacystaff are unprofessional and close to rude. They rarely answer the phone. Horrible experience every time I went there.
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July 2023 by Denise
I travel 2 miles almost to get to this CVS location because of the Great service everyone is really nice , especially Hunter the cashier. Hunter is always nice, she greets you with a smile, so helpful with info about your reward points, she makes the checkout experience really pleasant.
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June 2023 by Eddie Q
The pharmacy was a nightmare the waiting is very long they're very very slow I was there yesterday and I waited 35 minutes just to pickup my prescription medicine two older men complained big time about the waiting on line one lost his patience and he left with his 2 children and there's people who skip you on your turn they will stand in the sitting waiting area and skip you even if it's your turn next they won't stand on the line to wait like everybody else just to pickup they're prescription medicine some are senior citizens but some are younger people it's very annoying and frustrating to know that that goes on in cvs the pharmacist who work won't tell them anything at all they'll just get they're order like they were on line like you
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April 2023 by Danielle McDuffie
Had multiple pharm techs lie about prescription fulfillment. Promised me that it'll be ready in 1-2 hours only for me go and find that it was never filled or ordered. And the overall experience being a waste of my time.
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April 2023 by Dan M
Had multiple pharm techs lie about prescription fulfillment. Promised me that it'll be ready in 1-2 hours only for me go and find that it was never filled or ordered. And the overall experience being a waste of my time.
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March 2023 by Rebecca Ramos
CVS at White Plains road offers excellent customer service. Emily is the ambassador of customer service. She is knowledgeable, always polite and ready to go the extra mile for the customer.