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March 2024 by DA
I LIKE this place, it's peaceful and clean.
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January 2024 by Amber D.
I get my hair done every week around the corner from this location, so I tend to get a snack from here before going in. Today I was utterly disgusted. I expect [at the VERY least] basic level customer service - at least a greeting!! I was met by a girl who spoke but then walked away and I was left standing there for 5 mins while 'long braid' walked in circles in the back and never approached the register until the door opened again and other customers walked in. He walks up, blank staring at me with his mouth open. I say "hello", he replies "hey" . I order a croissant toasted with butter. I witness the other guy in the back walk out from deep in the back with gloves on, scratching and digging in his crotch. I pray he's not handling my food and then he proceeds to grab a croissant with the same gloves on. I repeat "excuse me" 3 times to ask him to change gloves at the very least and he ignores me, then says "hold on" and never looks my way. Meanwhile, 'long braid' is taking other orders from polite customers and he never greets them nor replies when they greet him. Then at one point I assume he couldn't hear the lady's order and yells "WHAT?". SMH...The guy in the back comes out with my bag saying "croissant with butter". I took the bag and threw it out immediately when I walked outside. I was DISGUSTED. I don't care what area I'm in... When handling food, there should NEVER be an issue of contamination. And this was all done with the view of the kitchen. Imagine what's happening in the blind spots. This is SO unacceptable, I will be reporting this location. The manager should be under review because they were all hired by that person and each of them has an issue with customer service & handling food!!!
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December 2023 by Anagalis Peralta
The light skin hispanic lady is extremely rude and does a terrible job with food. Under terrible management.
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November 2023 by Janicebell
Went inside this Dunkin for the first time because the one on Jerome is closed for renovations. Do not come in here expecting friendly service!! First of all I came in there was NO ONE at the register and I had to wait almost five minutes for an employee to come out and take my order. Then, this dark skinned skinny lady with a stink face took my order and didn’t even greet me, even after I told her good morning. Did not say a word. Then when she gave me my coffee it was like if she threw it at me and it was all leaking. I opened it and it was overfilled and had to dump some out in the trash. The coffee was okay but this Dunkin seriously needs a better morning crew
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November 2023 by Anthony Lopez
This is one of those quick stop and go dunkin donuts. There really isn't anywhere to sit and enjoy your purchased product. Not only is it a tight dunkin (limited space), but I have encountered more than one upset employee. It seems like they also feel the affects of the small space to work. This is just a quick stop, pick up, and run type of dunkin. There's nothing worse than dealing with disgruntled employees. I stop here only when I am in a rush and can not make it to the bigger locations, just blocks away.
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October 2023 by Devin T.
Based on the service rendered I wouldn't want to come back to this Dunkin in the morning. I placed a mobile order for a medium coffee and a raisin bagelWith cream cheese on the side. When I arrived to the store I walked to the counter and the server was in the back enjoying her cup of Joe. She saw me then I told her that I had a mobile order. Expecting my order to be ready (it wasn't) she asks me what my order was and I said what it was. She then puts on a glove reached for a bagel cuts it then puts it in the toaster . Bit of time wasted no biggie, though I ordered my Uber for perfect grab and go timing. Another woman hands me my coffee I taste it. It taste too sweet for the 1 sugar that I asked to be added. Left that alone and then when I get my bagel I check to see it the cream cheese was in the bag. Low and behold it wasn't. So I asked her for my cream cheese on the side she said they don't have any on the side so she added it on my bagel. I asked her why didn't she let me know that in advance (especially since I was there before she made my Bagel). Overall not a pleasant experience. My bagel was not satisfying nor was my coffee.
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July 2023 by Celeste Abigail
The tall Dominican lady is so rude, the cups fall on the floor and she’d still give it to you, if you dare say something she’ll yell and never say a word to you again any other day
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June 2023 by Raymond Santana
Poor experience from this location.The ac is loud and sounds like its dying.Flies were flying around the donuts and muffins.Service was slow.The fridges seemed out of order and mostly empty.
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June 2023 by Charmaine B.
I was waiting to go home and decided to grab an iced coffee. The person on the register, wore gloves to take the money from the customer in front me. With those same gloves, he made the food plus a fee other orders. One employee was working on online orders and another was refilling. 5-6 mins go by and no one comes back to the register. The one who was refilling donuts, asked if our orders were taken? I reply saying no, he (the other employee) just walked off. She took my order but added something. I asked if she got the correct order, because the price sounds off. She said yes it's correct. Once the receipt printed, it was clear that she added something I did not order. I told her and asked or a refund... and her response was we can't refund to the app(what I used to pay). She takes the receipt to calculate how much she owes me. Another 5 mins go by. She hands back the money. I asked about the croissant I ordered. Whic took an additional 5 mins. If you can, avoid this location. They lack customer service.
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May 2023 by Spencer Matthew
The employees get in to verbal confrontation with customers constantly over non sense and that hold up the service. The only two workers that don’t take back and just try to fix the orders are Dominican the dark skin red headed barista and other Dominican long black hair barista that’s on the younger side. These two are the only friendly employees that are polite to my family. They always ask our kids what they want and joke around with us. If not we just get attitude and asked to pay extra after we paid.
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May 2023 by Victor Serrano
I literally live around the block and for the first time at this location, I ordered online as I usually do. They were scheduled to be open at 7am. It’s 730 and I missed my train to the airport.
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May 2023 by Dorsell La-foucade
Morning manager is absolutely rude. Spanish tall lady. She needs not to work there with her horrible rude customer service ?
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March 2023 by Latina
This place is horrible. Wish I can give zero stars. I went there to get a coffee this morning. First of all, the cashier which was the tall Dominican lady had a horrible attitude. When she gave me the coffee the top had dirt on it with hair. I showed her and asked her to change it and when she gave me another cup it was disgusting. I then proceeded to ask her to change it again and she had the audacity to tell me "this is my third time changing it don't ask me no more" This woman was so rude and unprofessional. I had no choice but to rip her a new a$$hole and let her know about herself. I also was told by another person that she always has an attitude. I will NEVER go back there again.
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December 2022 by Maruf & Samia World travelers
U can’t find nothing no donuts no coffee no latte always latte machine problem and worker short age….disappointed
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December 2022 by Chini S
Foods good but don’t ever expect friendly service. The Staffs attitudes are the worse and don’t ask them to do any extra work. I asked to put a little more coffee because it was lighter than usual and I was told don’t ask for cream next time..wow
